1. Centers for Medicare and Medicaid / SAS Usage 2011
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October 2011
Copyright © 2008, SAS Institute Inc. All rights reserved.

2. Project Overview Research Objectives Methodology
To measure and evaluate customer satisfaction of SAS software.
To identify any challenges or difficulties with using existing SAS software.
To gather feedback from customers on any areas for SAS to improve.
Methodology
Web deployment of an online evaluation survey was sent to 349 CMS employees via an internal from CMS on September 21, 2011.
One reminder was sent internally by CMS, and the survey closed on October 3, 2011.
Survey was completed by 150 respondents, for a 43% response rate.

3. CMS Data Sources Used n=121
Which of the following CMS data sources do you use? (Select all that apply)

4. Frequency of SAS Use
Make pie chart
n=145
How often do you personally use results from SAS software or rely upon SAS software in your business tasks? (Select one answer)
Copyright © 2008, SAS Institute Inc. All rights reserved.

5. Sharing SAS Output/Findings
Change to stacked bar
n=140
With whom do you share your SAS output/findings? (Select all that apply)
Copyright © 2010, SAS Institute Inc. All rights reserved.

6. Platforms Used to Run SAS
Which of the following platforms do you use to run SAS? (Select all that apply)

7. Primary Operating Platform Used to Run SAS
Delete ‘please specify’
n=139
You indicated you run SAS on the following platforms. Which is your primary operating platform? (Select one answer)
Copyright © 2010, SAS Institute Inc. All rights reserved.

8. SAS Release Used
An example of displaying all responses with sub-segments in comparison
Use chart titles if it enhances understanding of the visual
n=116
Which release(s) of SAS do you personally run? (Select all that apply)
Copyright © 2008, SAS Institute Inc. All rights reserved.

9. SAS Product Use
Put 2011 bars on top
Move ‘other’ to next to last
Move ‘none of above’ to bottom
Delete ‘please specify’
*Products and/or solutions with less than 5% are not charted.
n=125
Which of the following SAS products and/or solutions do you personally use? (Select all that apply)
Copyright © 2010, SAS Institute Inc. All rights reserved.

10. Functional Use of SAS n=139
What is your functional use of SAS? (Please select all that apply)

11. SAS Usage by Task
n=139
Do you use SAS software to …? (Select all that apply)

12. SAS Training Needs
Eight out of ten respondents would like some level of training
Pie chart
n=150
How would you describe your current need for SAS training related to performing your job?
Copyright © 2008, SAS Institute Inc. All rights reserved.

13. SAS Training Needs – Preferred Classes
How would you describe your current need for SAS training related to performing your job?

14. Satisfaction and Loyalty Levels
*Percentages represent the proportion of survey participants who gave a rating of 6-10 on an 11-point scale where 10=“Extremely satisfied” or “Definitely would recommend.”
n=varies
Overall, how satisfied are you with each of the following? (Select one answer per row)
How likely are you to recommend...? (Select one answer per row)

15. Respondent Profile Key Characteristics 2011 Job Role n=150
Programming in SAS
85%
Using SAS applications
51%
Managing others who use SAS products or services
21%
Making decisions using SAS information produced by someone else
18%
Managing your organization's overall relationship with SAS 7%
Installing and/or maintaining SAS for a user community 5%
Profile for all survey respondents in tabular form. This can also be displayed in pie charts.
Copyright © 2008, SAS Institute Inc. All rights reserved.

16. Respondent Profile - continued
Key Characteristics
2011
Job Level
n=150
Health Insurance Specialist
31%
Information Technology Specialist
20%
Economist 9%
Statistician
Actuary
Division Director 5%
Group Director 3%
Office Director 0%
Other
14%

17. Respondent Profile, continued
Key Characteristics
2011
SAS Tenure
n=147
Less than one year
10%
1 to 2 years
14%
3 to 5 years
21%
6 to 10 years
18%
11 to 20 years
More than 20 years
20%
Level of Expertise
n=150
Novice
Intermediate
53%
Expert
19%
Not a SAS User 7%
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Copyright © 2008, SAS Institute Inc. All rights reserved.

18. Market Research Contacts
For additional information about this report contact:
Barb Shore
Jonathan Whaling
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Last Updated: 10/12/11. Report prepared by Barb Shore, SAS Market Research.
Copyright © 2008, SAS Institute Inc. All rights reserved.