1. On demand orientation 24/7
Allison Keck, Advisor Orientation Center
Ray Lambert, Bursar
Mikelle Porter, Benson Campus Director
February 18, 2017
Journey & decision to create/ implement online orientation
Increasing demands with limited resources (time, funding, human resources)
Same exposure/ consistent info
Questions before developing online orientation
Steps of development/ implementation

2. Journey to GTC’s Online Orientation
Evaluate & assess needs
Research, review & discuss
Propose solutions
Develop & implement
Launch
Evaluate & assess needs
Research, review & discuss (gather information, identify needs and answer questions before developing online orientation)
Develop & implement
Launch - Demonstrate GTC’s Online Orientation

3. Orientation, Advising & Registration
Fall 2010 – Fall 2015 “New Student Orientation”
Format
Time commitment
Staff to Student Ratio
Materials
Budget
Access
10FA – 15FA used the same orientation, advising and registration model
Describe: Time, number of students/ staff, ratio, format (presentation delivery, lab registration), content, staff demands (packets, check in, facilitating, travel between campuses), materials/ supplies (packets, snacks), not required for all students, static online option for distance students or others, access only within registration periods, Degree seeking student only participated in NSO, etc.

4. Evaluate & Assess Identify needs & existing resources
Research and review
View online orientation demos
Consider questions
Diverse teams were charged to evaluate effectiveness, resources, strengths, identified areas for improvement and opportunities (using data from students surveys and feedback from faculty and staff) and propose solutions for an innovative and engaging solution to the colleges orientation experience
Identify needs and existing resources
Research and review (other technical colleges/ best practices)
Viewed online orientation demos
Questions to consider

5. Identifying Solutions
Questions to Consider
Early engagement
Connect with all students
Easy, on-demand access
Utilize technology
Interactive experience
Effectively utilize resources
Offer consistent information
Track and report progress
Colleague integration
Questions to Consider
How do we engage students early
How can we offer easy access to students (on demand, 24/7 access, online anytime from any device)
How can we use technology/ how can the orientation be interactive
How do we reduce human and financial resources
How can we offer consistent information to all students, regardless of academic goal or declared major
Can we track and report progress and ensure an online orientation integrates with Colleague

6. GTC’s Solution Develop Online Orientation
Face-to-face advising and registration
Research vendors
Approval from Presidents Cabinet
Secured vendor through RFP process
Our research directed us to exploring how an outside vendor could offer the tools, expertise and resources and time necessary to develop and implement an online orientation experience for students effective for the spring 2016 registration cycle.
Not wanting to eliminate a face-to-face experience for advising and registration, the team developed a proposal to develop and implement an immediately accessible online orientation experience that offered consistent and relevant information to incoming students before they arrive on campus for advising and registration.
Upon approval from PC, and securing a vendor through the RFP process, Advantage Design Group and GTC representatives began working in March 2015 to launch our on demand orientation, 24/7 effective October 20, 2015.

7. Develop & Implement Vendor experience Orientation Demonstration
Tracking/Reporting
Lessons learned
Student response
Mike logs into GTC4me (show how it is accessed from notification or have the orientation already open?) Review home page, student name, etc.
Show Ray’s slide (not started/ grayed out/ locks)
Return to Mike’s session, review the following section/ slides/ videos
Rachel’s welcome video (Welcome, Slide 2)
Non-video content (Section Smart Start Slide 5 and Slide 11)
Quiz Video (Section Smart Start Slide12)
Checklist (all students, customizable)
Alerts (student specific)
Resources (GTC determined links & Items of interest, “I” button)
PASS registration
ADA Format
Discuss ADG experience (aggressive timeline, college support, time commitment, content development, ADG on-site, phone consults, support, test and launch)
Reporting
Lessons learned
Student Reaction
Note: I think the discussion does not warrant PPT slides, only Ray’s orientation slide and then discussion can follow similarly to the MTC meeting.

9. Development Main Topics Welcome Smart Start Academics College Life
Polices and Information
Wrap Up
Videos
Text
Quizzes
Test at the end

10. 24/7 Success! allison.keck@gvltec.edu ray.lambert@gvltec.edu