1. Jon Reich Senior Consultant, HGP Asia
Workshop: Challenges with MES Implementation HGP Asia Knowlegde Day 2017
Jon Reich Senior Consultant, HGP Asia

2. 4th HGP Asia Knowledge Day

3. Today the workshop will focus on:
Implementing complex manufacturing operations management systems presents a unique set of challenges
Today the workshop will focus on:
Challenges to MES implementation
Specific challenges posed by implementing MES in Asia
How we can consider and address these challenges
Workshop format:
Open, interactive

4. Who Comes to an MES Knowledge Day …and Why?
How many people here have been involved with MES implementation?
How many people here have been involved with MES operation?
How many people from…
IT?
Quality?
Business?
Why did you come today?
What do you hope to learn?

5. Implementation Challenges Common Challenges for IT Projects
Lots of research done into ERP and other large IT system implementation projects. Common challenges identified:
Business process and organization
Scope
Change management
Senior management commitment
Compliance
Skills and expertise
Cost
System technical limitations
Employee retention
Technology planning
Implementation strategy
Testing
Implementation time
User involvement and training
Integration and compatibility
Validation
Maintenance costs
Vendor management
Project management

6. Implementation Challenges What Do You Think?
Select the top 3 challenges you see to MES Implementation and Operation IT
Business
Quality

7. Implementation Challenges Solving the Puzzle

8. Implementation Challenges Why Software Project Fail (KPMG Study)
PEOPLE & PROCESS

9. Implementation Challenges Asia Specific Challenges
Across European countries study showed national culture impacts success of ERP system adoption
“Negative impact” in countries with:
High tolerance for uncertainty and ambiguity
Masculine cultures
Unequal power distribution
ERP User Satisfaction study in Taiwan user-related factors
Consultant’s domain knowledge
Consultant's project management
Training
System understanding
Feeling of user involvement

10. Implementation Challenges Asia Specific Challenges
What is your experience with MES implementation challenges here in Singapore?

11. Implementation Challenges Asia Specific Challenges
Language and culture
Cost
Customer support
Local consulting companies not able to provide experienced support
Misalignment of local user requirements with global solution
In 2004 a published study on ERP implementation in China concluded:
Systems are designed for rule-based, mature economies rather than relation-based governance systems like China

12. Implementation Challenges Case Study – MES in Biotech Plant
Situation
Analysis
HGP Solution
Customized MES solution was implemented in Singapore for a biologic plant
Global MES solution with intention to meet business requirements from various sites using standard features of MES solution
Objective was to have a MES solution implemented concurrently with the new product / process setup
Project took approximately 2 years to complete
Rough journey with many deviations found during validation phase (> deviation)
Vendor GMP experience was weak
System was highly customized, changes made were not fully documented
Project management (both client and vendor) was not effective
Implementation of effective and rigid project management processes
Development and agreement over mutual expectations (global and local)
Implementation of a cultural awareness program

13. Implementation Challenges Case Study – MES Training & Knowledge Mgmt.
Situation
Analysis
HGP Solution
Commissioning of a new solid dosage production site
Increasing throughput time
Increasing flaws in operations
Increasing effort for batch record review
Handover from original project team into operations was inadequate
MES was being used as a control mechanism for operator activities, leading to over-complex batch records and non-value added steps
Review by exception was not implemented
Training level for MES and automation was insufficient
Implementation of a site-wide training and awareness program for MES
Implementation of a knowledge retention program – and rewarding of knowledge sharing
Creation of on-site MES Experts Group and local MES Forum
Enablement and facilitation of cross- site collaboration

14. Implementation Challenges Take Home Learnings
It’s all about PEOPLE and PROCESS….and Project Management!
MES implementation is not purely an IT project, it is a business process transformation change and impacts the entire organisation
Process optimisation studies should be completed improve processes and workflows
Use experienced Consultants
Use experienced Project Manager

16. Contact Jon Reich Senior Consultant E jon.reich@hgp.ag T +65 8481 1470
HGP ASIA PTE LTD 110A Telok Ayer Street Singapore / 5901
ww.hgp.ag
Jon Reich Senior Consultant E T