1. How to involve people who use care services
Charlene Guild
Professional Adviser,
Equalities & Involvement
11 June 2009

2. The Care Commission:
is the national regulator of care services in Scotland
was set up under the ‘Regulation of Care (Scotland) Act 2001’
started operating in April 2002.
Registration
Inspection
Complaints
Enforcement
5 Regional offices & 11 local offices

3. What we do We regulate to improve the quality of care in Scotland.
4,087 adult services
97 independent healthcare services
Here, you can give examples of the types of services we regulate – so children’s services includes care homes, childminders etc. Spend more time explaining the sector you are focusing on.
10,687 children services
14,871 services Source: Care Commission care service list 31 March 2008

4. Involvement – Why?
Improved quality of services – more efficient and better care services that meet real needs and reflect community values.
Capacity building and learning for individuals and organisations
Provides a basis for future growth and
Development
Builds stronger communities.

5. How do the Care Commission involve people who use care services?
Involving People Group
Equality Consultation Panel
Lay Assessor Scheme
Care Commission Forums
Easy Read Documents
DVD’s
Involving People Group:
New Inspection Reports
Involving People Plan
Website
Enforcement
Equality Consultation Panel:
Equality Impact Assessments
Equality Issues – Single Equality & Diversity Scheme
Joint meetings – ROCA
Lay Assessor Scheme:
Experts are people who use care services
Go out with Care Commission Officers
Especially looking for young people at the moment.

6. What do we expect of care services?
Must have formal mechanisms like a Participation / Involvement Strategy and Action Plan - to demonstrate how people who use care services are involved and able to influence how their care is delivered.
This should be implemented and reviewed both in care planning, reviews and in considering how the service is managed.
It is expected that services demonstrate how they meaningfully involve people in the self assessment and grading of their service. People should be able to influence how their care is delivered. Formal mechanisms for doing this should be implemented and reviewed both in care planning, reviews and in considering how the service is managed.
It is expected that services involve people in the recruitment and training of care staff.
The nature of grading means that services must evidence this and the outcomes of involvement. They will get lower grades if they don't.
In terms of ops, lay assessors are involved in inspections. We are looking at reviewing the way we register and inspect services, through the involvement of people who use services.

7. Examples of good practice – care services with good grades have:
Involved residents in staff recruitment and assessments
Given residents more say in personal plans
Asked residents and relatives to grade the service
Held regular residents meetings
Trained staff in participation issues
Elected a spokesperson to talk to Care Commission Officers

8. YOUR QUESTIONS…..

9. How to contact us 0845 603 0890 visit: www.carecommission.com
call our helpline: