1. New Functionality in ARIN Online

2. I’ll be talking about the first two items in the list – requesting resources and managing resources, including reverse DNS delegation and DNSSEC. Later, Tim Christensen will be discussing the third item, ARIN’s RESTful provisioning system. First, let’s recap the existing functionality needed to submit a request and manage resources. The first step is to make sure you’re linked to a POC handle. I’m going to click on “POC RECORDS”.

3. I’m not associated with any handles, but I know I have one in Whois, so I’m going to click on “link to it” to link to my existing handle.

4. The system automatically suggests WORLE1-ARIN since its address matches mine. If my handle didn’t show up there, I could either use “search” to find it by name/ address/company/city or just use “enter” if I know the handle. I’ll click the check box, then the right arrow, then submit. ARIN will send an to all of the addresses listed on WORLE1-ARIN with an authorization URL.

5. Once I click on the authorization URL, the link is confirmed
Once I click on the authorization URL, the link is confirmed. Note that if you don’t get this confirmed screen immediately, you probably need to log in. After logging in, you should get the confirmation message. I now need to have an Org ID to request resources, so I’ll click on the “ORGANIZATION DATA” link and create a new Org ID.

6. Here’s the organization create form
Here’s the organization create form. As you can see, it captures essentially the same data the old templates did, but in a faster and more reliable way. The system will immediately tell you if you missed any required fields (denoted by an asterisk) or filled in any fields incorrectly. You can attach data at any point in this process (like articles of incorporation). Org create requests are ticketed and manually reviewed to ensure the listed organization name matches a business that’s registered within our service region.

7. Here’s what I see when ARIN approves my organization request
Here’s what I see when ARIN approves my organization request. Note that unlike the old template system, I’m not immediately presented with the new registration information. Instead, I have a link to the new Org ID. I need to click that to see all of the new registration information. Now that I have my Org ID, I’m going to request a block of IPv4 addresses. I start that process by clicking on “REQUEST RESOURCES” in the left navigation bar.

8. When I click REQUEST RESOURCES, I’m presented with a list of my Org IDs. I need to select the Org ID for which I’m requesting resources.

9. Once I click on my Org ID, I’m presented with the registration information for that Org ID. I need to click on “request resources” in the left navigation bar.

10. I then see a list of request types
I then see a list of request types. Note that IP addresses and AS numbers are now requested, approved, and issued solely through ARIN Online. I’m going to select the ISP IPv4 request so I can get some IPv4 addresses before they run out.

11. Here’s the request form
Here’s the request form. Again, as with the organization create form, it’s going to capture the same information you would have supplied using the old forms. One important change to note is officer attestation. In the old system, we compiled an with all of the request data and sent it to your officer to review and reply to confirm accuracy. To leverage the reliability of the new web-based request system, we’ve moved that process from to the web. You will now download a form for your officer to sign, review the data with the officer, have the officer sign the form to certify accuracy, and send it to ARIN as an attachment.

12. Here’s what the back and forth on the ticket looks like
Here’s what the back and forth on the ticket looks like. Note that the most recent messages appear on top, not on the bottom. This shows the request has been approved. Another important note: since the request is “owned” by the holder of the web account that submitted the request, ARIN can only interact with that user. In the old system, the initial template needed to come from an authorized contact, but other folks could then reply back and provide information, or the scanned RSA, etc. Since all communication now flows through the web user that sent the request, it’s important that person be available throughout the request to provide additional data or take any actions needed to move the request forward.

13. Here’s what you’ll see when the request is completed
Here’s what you’ll see when the request is completed. Again, note that unlike the old system, you aren’t immediately presented with full detail on the new registration. You will have a link to the new network and need to click on that to view full details.

14. Here’s what you’ll see when you click on the net handle
Here’s what you’ll see when you click on the net handle. For the purposes of this walkthrough, pretend that says direct allocation and that you just received this block from ARIN. You now have a “modify” icon on the right to immediately make changes to the network.

15. Unlike the old system, wherein network modifications might be held up for review by a human, all network and ASN modifications will be immediately processed, with changes visible in Whois shortly thereafter. One important change to note: reverse nameservers are no longer managed in the same place as the rest of the network data. Instead, I have a “manage reverse DNS” option.

16. Here’s what I see when I click on “manage reverse DNS”
Here’s what I see when I click on “manage reverse DNS”. Note that ARIN no longer offers you the option to have nameservers added to your zones when a network is issued. You must always add them after the block is issued. You’ll also see the delegations now have an entry for “DS Record Key Tags”, which is the DNSSEC functionality. I need to add nameservers before I can add those DNSSEC records, so I’ll check the box next to my zone and click “modify nameservers”.

17. Here’s the screen you’ll see
Here’s the screen you’ll see. Note that on the left side of the screen I’ll see a list of all zones that will be modified. If all zones have the same set of nameservers, I’ll see them populated in the fields. If not, the fields will be empty, but I can click on any zone to populate the nameserver fields with the hostnames already specified for that zone. In this case, since I had no nameservers, I entered my two nameservers and will click “apply to all”.

18. The changes are reflected immediately in my web account and will be visible in Whois shortly. Note that zones are still generated only once a day, so while I can see the new delegation in Whois quickly, I won’t actually see the delegation shift until the daily zone generation process is complete. Now that I’ve added my nameservers, I’m going to click on “modify DS records” to add DNSSEC information.

19. Here’s the DNSSEC management screen
Here’s the DNSSEC management screen. I generated this DS record outside of ARIN Online. I have the option either to paste it into the form or to select a file with the data from my computer. I need to click “Parse DS Record” first. That will either notify me of any errors or confirm the record is acceptable.

20. I can see that my DS record was accepted
I can see that my DS record was accepted. Note that I haven’t committed any changes yet. I need to click the “apply to all” button to do that.

21. You can see my DS record has been added
You can see my DS record has been added. One final note: we now have a shared authority model wherein multiple organizations may have access to a single zone. Previously, an ISP that issued a /24 to a customer would likely have one set of hostnames on their own network, then specify a different set of hostnames on the customer’s /24. Since the /24 was the more specific record, its nameservers were used. The new system no longer associates hostnames with networks. The end result is that both the ISP and the customer have the ability to manage the same zone and the same set of data. You can see here that the ISP (Joe’s Bar and Grill – branding clearly isn’t their strength) and the customer (HELLO WORLD – must be a programmer) can modify this zone.