1. Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 1
Web Collaboration Around the Office  Around the Corner  Around the World
Collaboration and the Meeting Spectrum: From Face-to-Face Meetings to Video-Tele Conferencing to Web Conferencing to Web Collaboration
February 1, 2006
Paul Collins - Jordan-Webb (773)
Jordan-Webb - All Rights Reserved –v10 - Page 1

2. Today’s Meeting Spectrum
Video Conferencing
Face-to-Face Meetings
Need a decision? Need information? Need to develop a plan? Need to solve a problem? What are the options? Is there a best way?
Web Conferencing
Web Collaboration
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3. What Are the Best Practices?
There are many methods, techniques & technologies for:
Decision support
Knowledge capture
Strategy Planning
Problem Solving
Best way(s) depend(s) on the context:
What are the desired outcomes?
Why is this being done?
Who are the participants & stakeholders?
Where are they located?
When does this need to be completed?
How much will the budget allocate for this?
What resources will be required?
Where will the project be done?
Etc.
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4. Traditional Face-to-Face Decision Making
Face-to-Face Meeting Strengths:
(from an unnamed source)
easier to understand
more personal
enables quick decisions
builds high trust
makes negotiating easier
reduces confusion and misunderstanding
makes people more accountable
and is better for detailed explanations
Traditional Face-to-Face Meetings
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5. Traditional Face-to-Face Meetings
Traditional forms of interactive group work:
are getting more expensive to do
sustain tangible/intangible non-value-added costs/activities
overlook the advances of 21st century efficiencies - e.g.
supporting distributed work teams
enabling asynchronous interactive work
developing reusable, interactive web-based processes
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6. Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 6
Video Conferencing
Transforming how we make decisions:
To be most productive, teams must be able to quickly and easily collaborate in real time, from anywhere. Increases Customer Productivity with Anytime, Anywhere, Anyone Video Solutions
Tandberg Website
Video Conferencing
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7. Video Conference Meetings
Video Conferencing Strengths (Tandberg ASA, Polycom, Quantum, Corp, Harmonic, InView, etc.)
Visual participation, face-to-face-like, visual interaction:
(per Tandberg website)
easier to understand
more personal
enables quick decisions
builds high trust
makes negotiating easier
reduces confusion and misunderstanding
makes people more accountable
and is better for detailed explanations
NOTE: people say the same things about face-to-face meetings
Visual Participation
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8. Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 8
Web Conferencing
Transforming how we make decisions:”
Review, annotate, and discuss any printable file, including Microsoft Office PowerPoint, Word, and Excel files, as well as PDFs. Conduct real-time polls, share applications, and collaborate by using a whiteboard .
Microsoft Live Meeting Website
WWW
Web Conferencing
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9. Web Conference Meetings
Web Conferencing Strengths (Webex/Meeting Center, Genesys, LiveMeeting/Conference Place, Raindance, NetMeeting,…)
Passive participation, broadcasting, observing, limited interaction:
training programs
product demonstrations
status reporting
application testing, data sharing
quick polling
Passive Participation
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10. Web Conferencing Model (One-to-Many)
Leader, Moderator, Facilitator directs or broadcasts process Group follows passively
Teleconference
Web Conference
Broadcasting/Observing Model
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11. Same Time, Any Place (Synchronous) Any Time, Any Place (Asynchronous)
Web Collaboration
Transforming how we make decisions:
“The internet and aid users in maintaining their social networks and provide pathways to help when people face big decisions”
Pew Research - Internet & American Life Project – The Strength of Internet Ties – January 2006
Chicago, Illinois 3pm-5pm
Warsaw, Poland 10pm-12am
Phoenix, Arizona 2pm-4pm
Adelaide, Australia 6am-8am
Same Time, Any Place (Synchronous)
Chicago, Illinois-Mo-Tu-We
Warsaw, Poland Su-Mo-Tu
Phoenix, Arizona Mo-Tu-We
Adelaide, Australia Tu-We-Th
Any Time, Any Place (Asynchronous) X
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12. Web Collaboration Meetings
Web Collaboration Strengths (WebIQ, Facilitate.com, GroupSystems, MeetingWorks)
Active participation, engagement, discussion, divergence, convergence:
brainstorming and analyzing
multi-criteria rating
prioritizing
categorizing
problem solving
strategy planning
consensus building
Active Participation
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13. Web Collaboration Model (Many-to-Many)
Teleconference
Web Collaboration
Leader, Moderator, Facilitator manages process Group actively engages to determine outcome(s)
Facilitating/Engaging Model
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14. Complementary Meeting Environments
Use Video Conferencing Meetings
When participants need to:
observe reactions of distributed participants
get closer to real-time face-to-face
share visual presentations
Use Web Conferencing Meetings
view product demonstrations or controlled presentations
attend training programs
share desktops, applications and/or data
Use Web Collaboration Meetings
When you need participants to:
develop, discuss, document and group ideas
analyze and evaluate alternative choices
diverge, converge and align on decisions
develop strategies, think creatively and solve problems
Use combinations where appropriate!
More Visual Participation
More Passive Participation
More Active Participation
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15. Web Collaboration Around the Office  Around the Corner  Around the World
Next Steps:
Start “Fighting Your Battles” with a 21st Century Approach
Schedule Your Orientation to Web Collaboration
Contact:
Paul Collins - Jordan-Webb (773)
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