1. Using soft skills in non-formal education
Understanding interpersonal communication

2. Interpersonal communication: Introduction 1
Welcome
Content of this lesson
Individual experience in team game
Debriefing
Presentation various aspects of interpersonal communication
Question and answer session

3. Interpersonal communication: Introduction 2
Video clip: German Coast guard trainee
youtu.be/yR0lWICH3rY

4. 1.
Blindfold game

5. ACTIVITY 1: BLINDFOLD GAME
The speaker: verbal communication
He/she sees his/her blindfolded teammate
The instructor: non-verbal communication
He/she cannot see his/her blindfolded teammate
The blindfolded person = the listener/the receiver
The observers

6. ACTIVITY 1: BLINDFOLD GAME
Each team: minimum 3 persons + observers
Task: the speaker in coordination with the instructor guide the blindfolded teammate to touch the ball and pick it up.
The facilitator can move the ball in every direction.
Clear the room and take positions.

7. 2.
Debriefing

8. ACTIVITY 2: DEBRIEFING How did you feel during the game?
What happened during the game?
What challenges did you face?
Did you feel constrained at any point of time during the game in different roles?
Did you face similar situations in real life?
What lessons can be drawn with regards to the importance of communication from this experience?

9. ACTIVITY 2: DEBRIEFING Observers: Were there any differences between:
The speakers in your team?
The instructors in your team?
The blindfolded persons in your team?

10. 3. Various apects and processes of interpersonal communication

11. Communication process
Effective communication: the transmission of information and understanding of this information through the use of common symbols.
The need for communication: all relationships start, sustain, change and end through the medium of communication.

12. Important commonly used terms
Communication process
Important commonly used terms
Communicator/ messenger
Communicant/ receiver
Aim
Decoding
Content
Situation
Message
Feedback
Method/medium
Noise

13. Communication process

14. Nonverbal communication
Distance
Tone
Environment
Physical contact
Facial expressions
Orientation
Looking/ eye-contact
Appereance
Posture

15. Quick suggestions for good listening
Stop talking
Ease
Patient
No distraction
Empathise
Listen
Temper
Accept
Ask

16. Interpersonal communication closing activity
Visualize for yourself the communication process