1. Tax-Aide Inventory Agent
(TIA)
2016 TCS SMT Training - Dallas

2. 2016 TCS SMT Training - Dallas
What it is
Small piece of software resident on each AARP system, not personal, not IRS
Gathers hardware and software information about the system
Reports to OIS(Online Inventory System) central database
2016 TCS SMT Training - Dallas

3. 2016 TCS SMT Training - Dallas
Why?
Original purpose to gather basic technical information that often caused trouble for less technical volunteers.
Speed, Memory, Disk size
Windows version
Evolved to report to a central database periodically
Imaging information
Geographic location (Latitude, Longtitude)
Windows licensing information
2016 TCS SMT Training - Dallas

4. 2016 TCS SMT Training - Dallas
What it is NOT!
It is NOT a replacement for the inventory process
Does not gather custodian information, or notes, or custom field information
Does not allow central manipulation of inventory dataset at the district or split state level.
2016 TCS SMT Training - Dallas

5. 2016 TCS SMT Training - Dallas
Current Status
17172 Laptops in Inventory with Status=OK
Of those, Laptops have TIA installed
Missing - mostly old, some locally donated
16732 systems have “called home” since 11/01/16 – missing, mostly old (in closets??)
As of October 14, 2017, all of CA2 laptop and computers in OIS has TIA installed and OIS updated. THANK YOU!!!
2016 TCS SMT Training - Dallas

6. Inventory to TIA data mismatches
Many of the Inventory systems with no TIA data are due to human error
Mistyped data on TIA data input screen Split-State or Asset Tag is incorrect
Sometimes the Inventory asset tag data is incorrect or a duplicate.
Unfortunately requires TCS/TC work to resolve the issues.
2016 TCS SMT Training - Dallas

7. 2016 TCS SMT Training - Dallas
Availability
Installed on all new Tax-Aide systems
Installed as a part of Re-Imaging
Instructions and download via
The agent self updates to the latest release
Works entirely in the background with no user intervention required
2016 TCS SMT Training - Dallas

8. 2016 TCS SMT Training - Dallas
More Details
On each system C:\users\public\documents\TiaLog.log
Google maps system locator at
If original user input needs to be changed, run EditAssetTagEtc program or request a system update via One Support Technology:software -> TIA agent.
2016 TCS SMT Training - Dallas

9. Agent Data Availability
OIS system detail/Edit button for an individual system
OIS spreadsheet download for all current TIA information for the systems in a district or Split-State.
Just the TIA data also available at
Complete historical record of TIA contacts is available for all systems. One Support request (Technology:Software-TIA agent sub topic) for the historical data for a district, split-state or system.
2016 TCS SMT Training - Dallas

10. 2016 TCS SMT Training - Dallas
Questions ???
2016 TCS SMT Training - Dallas