3. Multiple touch points to drive maximum engagement
Direct mail and s to close gaps in care
One phone number to reach all benefits
Member engagement website and mobile app
24/7 support
from a Personal Health Advocate
Ways we get people engaged:
Single telephone number for all benefit inquiries
24/7 support from a Personal health Advocate
Mobile push notifications to the app
Member education piece to the home once per year
Single website/app – Advocate in the palm of your hand
Direct mail to the home on gaps in care (360 only)
Personalized s on gaps in care (recommended, preventive, brand/generic/mail order for 360)
Annual educational postcard mailing
Mobile app notifications

4. When employees are engaged, everyone saves!
Employees will get help anytime, anywhere, 24/7
Getting help is simple!
One number
One mobile app/ website
Multiple issues can be addressed at one time increasing benefit appreciation
When employees are engaged, everyone saves!
Higher engagement in all benefits
Easier communication
Simpler administration
Lower administration fees
Better health outcomes
Reduced cost
Higher:
Productivity
Engagement
Satisfaction
Health outcomes improve when we can help the whole person
Human Resources will be free to help others

5. Make healthcare easier
One phone number to reach all benefits
24/7 healthcare help from a dedicated Health Concierge
and mobile app notifications*
Anytime, anywhere access through web and mobile app
Annual home mailing to keep the benefits top-of-mind
Online on-the-go health advice
Second opinions
Medical decision support
Digital Navigation
Special Pricing: $1.75
*Based on demographic information

6. It’s their first and only stop
Employee or family member has an issue… they just call
All with ONE call to ONE number
No transfers
No holding time
No fragmented information
It’s their first and only stop

7. One number to call for all their healthcare needs
Health Advocacy
Second Opinion
Wellness
One number to call for all their healthcare needs
Employee or family member has an issue…
Health Advocate assists with clinical and administrative healthcare issues, and connecting them to the right resource
Chronic Condition
Support
What do we do once we engage them?
Resolve claims and benefits issues for their entire family
Navigate to every benefit outside our purview via warm transfer
Drive utilization to the whole benefit package
Provide complete clinical support
Finding qualified providers
Securing second opinions
Rx support
Diagnosis support
Coach on gaps in care (360)
Pricing Transparency
EAP
Telemedicine

8. 24/7 healthcare help from a dedicated Health Concierge
Expert Medical Opinions
Research centers of excellence
Care Coordination
Transition of care
Clinical Decision Support
Explain medical diagnosis
Research latest treatments
Administrative Support
Transfer medical records
Resolve medical bill errors
Find the Right Doctors
MEDIS 8

9. Demographic Advice Blood Glucose Screening Bone Density Screening
Cervical Cancer Screening
Cholesterol Screening
Colorectal Cancer Screening
Dental Visit
Health Maintenance Office Visit
Hepatitis C Screening
Mammogram
Vision Exam
Flu Vaccination
Pneumococcal Vaccination
Shingles Vaccination

10. Mobile App Push Notifications and Email Alerts

11. Annual Educational Member Postcard Mailing
Helps keep benefits top-of-mind
Drives members to download the app

12. Make healthcare easier Plus…
One phone number to reach all benefits
24/7 healthcare help from a dedicated Health Concierge
and mobile app notifications
Anytime, anywhere access through web and mobile app
Annual home mailing to keep the benefits top-of-mind
Online on-the-go health advice
Second opinions
Medical decision support
Plus…
360º gaps-in-care coaching for almost any medical condition
Targeted home mailings to address gaps in recommended and preventive care**
Detailed reporting to help track the health of your organization
Ongoing health communications
Digital navigation
You get everything in engagement select plus…
360º gaps-in-care coaching for almost any medical condition
Targeted home mailings to address gaps in recommended and preventive care**
Detailed reporting to help track the health of your organization
Ongoing health communications
Digital navigation
Special Pricing: $2.75
Includes our proprietary Health Information Dashboards and Annual Medical Claims Analysis.
**Based on medical claims data

13. When you add data, we get a 360º view of the associate, allowing us to do much more
We analyze medical claims, lab and screening results, and HRA responses to identify associates at risk
This allows us to deliver highly personalized support tailored to each person’s unique needs
Results are used to coach at the point of contact, deliver healthy reminders, and to close gaps in care 13

14. Data allows us to meet people wherever they are
We can guide associates at the point of contact
Send reminders to the home to keep health top-of-mind
Drive engagement on-the-go through our one online experience
JO Notes: Remove sending reminders to home. Not included in our proposal. Or delete slide.

15. Every point of contact is an opportunity to engage people
Advocate Dashboard
See care gaps like overdue tests
Review associate’s benefit resources
Follow case and call history
Every point of contact is an opportunity to engage people 15

16. Reminders are personalized to an associate’s health needs
Customized preventive and chronic care reminders focused on gaps in care
Increases compliance with important tests, recommended care, wellness/lifestyle changes and medications
Reminds of preventive tests such as mammograms, cervical and colorectal cancer screenings and flu shots
Addresses the costliest conditions such as heart disease, diabetes and asthma
JO Notes: Delete
Reminders are personalized to an associate’s health needs 16

17. Website and Mobile App Advice
Types of Advice
Recommended Care For Chronic Conditions
Necessary Preventive Test
Vaccination
Rx Compliance
Rx Brand to Generic
Rx Brand to Generic Alternative
Rx Mail Order
Rx Recommendation

18. How you know it’s working

19. Track the Engagement in Your Organization
Detailed reports break down:
Utilization
Benefit referrals
Gaps in care closed*
Baseline and year-over-year claims analysis*
Impact of those who are engaged versus those who are not*
Savings
ROI
*engagement 360 only

20. Employer Dashboard
Healthcare and Rx costs
Key savings opportunities
Associate’s health risks
JO Notes: Delete slide. They use Truven.
Plus, see the health of your organization in real time with our Information Dashboard 20

21. Choose Additional Services: 5% Discount when you add any 2 services
Combine the benefits of your choice into one integrated model for the greatest overall savings
Choose Additional Services:
Wellness Program
EAP+Work/Life
Personalized Health Communications
Chronic Care Support
Health Cost Estimator+
5% Discount when you add any 2 services
Key Services Base Model:
Health Advocacy and Benefits Gateway 800#
10% Discount when you add 3 or more services

22. easier drives better results
2017 Book of Business Results
Higher Productivity/Satisfaction
Higher Engagement
Better* Outcomes
Return On
Investment
$140 Million
Productivity Savings
10,000 Member Compliments
1Million Cases
3 Million Interactions
Average Engaged: 40%
(Best Practice >90%)
Close 25-50% Care Gaps
Consistently Lower Medical Trend of
Engaged Members vs. Non-Engaged
Health Concierge Clients 3:1 ROI
Best Practice Results 9:1 ROI
Patti end
*Data Clients

23. Thank You! Name Title, Sales Phone: 000.357.000