2. Key Market Drivers for US Utilities
Increasing regulatory pressure to improve energy efficiency and meet renewable portfolio standards
Maintaining grid stability due to capacity issues, increase in renewable generation, storage, EVs, “prosumer” customers, micro-grids
Cities leaning on utilities to support their sustainability initiatives
Utilities must engage customers in a meaningful way
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3. Customer Engagement as Necessity & Growth Opportunity for Utilities
“Utilities will move away from the traditional vertically integrated utility model towards a more distributed, service-based model.”
From consumers to “prosumers”
Customer participation in the “utility value chain” key to:
Achieving energy efficiency goals
Maintaining grid stability
Successful adoption of Distributed Energy Resources by customers
Reduction of customer service calls
Customer satisfaction
What does your utility see as its biggest growth opportunity over the next five years?
The Customer Relationship
EISSOnline

4. Solutions for the Smart Utility
Consumer
Energy Efficiency
& Sustainability
C&I Demand
Side Management
Residential Energy
Efficiency & Demand
Management
VPP Advanced
Demand Management
EISSOnline

5. Enabling & Engaging the Customer Consumer Energy Efficiency
& Sustainability
Engaging the Customer
Cloud-Based Systems
Reporting, benchmarking, planning, engagement tools
Energy Efficiency Program Services
Remote assessments, analytics, incentives
Energy efficiency solutions for customers
Systems & professional services
C&I Demand
Side Management
Consumer
Residential Energy
Efficiency & Demand
Management
VPP Advanced
Demand Management
EISSOnline

6. Value Across the Utility Organization
Account Management
Customer Satisfaction
Operations
Regulatory
Energy Efficiency
Demand Response
EISSOnline

7. Cloud-Based Energy Management &
Demand Response
Load profiling
Energy reporting
Emissions tracking
Bill estimation and Scenario Modeling
Demand Response Management System
OpenADR 2.0 signaling
Green Button
Utility administration tools
Tablet-ready
Subscription-based
For Commercial & Industrial customers of electric utilities; branded as the utility’s offer
Cloud-based Energy Management and Demand Response
EISSOnline

8. Data Access, Reporting and Analysis
User Configurable Dashboard
Report Energy Usage, Load Profiles, CO2 Emissions and Cost
Analyze and Compare Multiple Time Periods
Normalize Demand and Usage Across Multiple Facilities
Report Electricity, Gas and Chilled Water
Aggregate Data from Multiple Sites
Output Data in both Graphical and Tabular Formats
EISSOnline

9. Data Access, Reporting and Analysis
EISSOnline

10. Data Access, Reporting and Analysis
EISSOnline

11. Data Access, Reporting and Analysis
EISSOnline

12. Enhance Demand Response & Promote Grid Stability
Model Utility DR Program Rules
Automate Event Management, Notification, Signaling and Settlement Processes
Customer Participation and Performance Reporting
e.g. Bid-In Capacity, Accept / Reject Events
Near Real-Time Monitoring and Adjustments
Integration with ADMS for Control Center to Customer Demand Management
EISSOnline

13. Alarming & Administration
Notify Customers Upon Demand Response Events
Set Min / Max Thresholds for Usage or Pricing
Designate Recipients for or Pager Alarms
Administration
Configure Customer, Account and Meter Relationships
Manage Full-User Life Cycle (e.g., passwords, rights, roles)
Model and Administer Demand Response Programs
View Administrative and System Usage Reports
EISSOnline

14. Complete Data Integration
Utility MDM or AMI Systems
Near Near Real-Time Feeds from Customer EMS, Sub-metering, or Utility AMI Systems
Weather Data via Reliable Weather Service
Blue Button Download My Data and Connect My Data
Demand Response Settlements to Utility CIS / Billing Systems
ISO Programs
ISO
EISSOnline

15. Operational Architecture
Utility
C&I Customers
User Portal
Utility Interval Data System(s)
ISO HUB
Interval Data: Batch or Near Real-Time
Customer
Meters, Sub-Meters
Demand Response Notifications
Customer Loads
Utility Billing System(s)
Distributed Resources
DR Settlement
Utility Admins, Account Managers
End Use Customers
EISSOnline

16. EISSOnline: Multiple Channels of Value
Improve Customer Engagement & Key Account Management
End-User Peak Demand Management
Broad Energy Management Reporting
Demand Response
Enable Specialized Applications
Near Real-Time Management
DER Program Enablement
Enable Efficiency Programs
Modern, Interactive User Interface
Improve Customer Satisfaction
EISSOnline

17. Data Access, Reporting and Analysis
Customize User Configurable Dashboard
Report
Energy Usage
Load Profiles
CO2 Emissions
Costs
Analyze and Compare Multiple Time Periods
EISSOnline

18. Data Access, Reporting and Analysis
Normalize Demand and Usage Across Multiple Facilities
Report Electricity, Gas, and Chilled Water
Aggregate Data from Multiple Sites
Output Data in Both Graphical and Tabular Formats
EISSOnline

19. Estimated Bill & Scenario Modeling
View Estimated Bills for Any Time Period
Explore the Effects of Rate Changes
View Cost Per Square Foot and / or Day Information
Model Cost Impacts of Rate Options, Load Reduction and Energy Efficiency Programs
Model Potential ROI of Distributed Energy Resource Projects
EISSOnline

20. Estimated Bill & Scenario Modeling
EISSOnline

21. Demand Response Management System (DRMS)
Behavioral and Operational Demand Response
Model Various Utility DR Program Rules
Manage Customer Interactions via Intuitive, Web-based Interface
Automate Event Management, Notification, Signaling and Settlement Processes
Obtain Accurate Rate-Model-Based Settlement
Attain Utility CIS / Billing System Interoperability
Signal Customers, Convey Real-Time Energy Prices and Monitor Compliance
Offer Secure, Real-Time Signaling to Customer Facilities with OpenADR 2.0b
EISSOnline