1. Communicating Master Student Map
Chapter Eight
Communicating
Master Student Map

2. Why this chapter matters …
Your communication abilities are as important to your success in the workplace as your technical skills.

3. What is included … The communication loop
Communicating across cultures
The fine art of conflict management
Creating high-performing teams
Three phases of effective writing
Giving credit where credit is due: Avoiding the high cost of plagiarism
Library—the buried treasure
Finding what you want on the Internet
Writing and delivering speeches
Overcoming fear of public speaking
Connect to cyberspace at school
Becoming an online learner
Write that gets results
“Netiquette”—being kind while you’re online
Joining online communities
Power Process: Employ your word
Master Student Profile: Ron Brown

4. How you can use this chapter …
Listen, speak, and write more effectively.
Prevent and resolve conflict with other people.
Experience more satisfying relationships in all areas of your life.

5. As you read, ask yourself: What if …
… I could communicate in specific ways to increase my success at work and satisfaction in personal relationships?