1. VOCANTAS WEBINAR FOR MANUFACTURING
[insert date here.]

2. WHO IS VOCANTAS?
Exclusive Kronos partner committed to remaining lockstep with Kronos to provide future-proof solutions
Experts in human behaviour and multi-channel communications
Collaborative cross vertical partner
Healthcare, manufacturing, higher education, utilities, public sector
Over a decade of experience in powerful integrated voice, text and solutions
Experts in script and call flow design = highest response rates and improved end user experience
Best training and easiest to use solution
Ease of integration, ongoing partner support

3. (14 months with 2 customers)

5. TOUCH TONE vs. AUTOMATIC SPEECH RECOGNITION
Vocantas offers and recommends Automatic Speech Recognition (ASR)
E.g. “Say yes or no”
Ease of use
Mobile friendly
Hands free
Touch tone – always available
Press 1 for yes, 2 for no
The proposed IVRs include touchtone responses (for example, “Press one for yes, or two for no”); however, Vocantas offers and recommends Automatic Speech Recognition (for example, “Say yes or no”) for its ease of use, shorter call time, and end user experience. Automatic Speech Recognition (ASR) is optional, and we have included pricing for optional features and enhancements in the financials workbook.
Acknowledge bad ASR and that is not us!

6. ABSENCE REPORTING

7. THE CHALLENGES Time spent by supervisors and managers
Checking voic s, determining if late or no shows
Filling shifts
Shortage of staff – operational efficiency decreases
Manually recording every transaction
Labour intensive, error prone and favouritism

8. MULTI-CHANNEL ABSENCE REPORTING
Allows employees to call, text or to register an absence or that they will be late
Speech recognition – easy to use for employees
The call flow allows employees to indicate a reason for their absence or late arrival and, if they have indicated that they will be late employees are able to indicate their expected time of arrival
Date and time is recorded along with the notification of absence or late arrival, pay codes are updated and the open shift is created in WFC – all in real time!

9. ABSENT – FULL SHIFT
“Wow, I feel really sick. I don’t think I can work. I’m calling off today.” John calls the 800 number, reporting that he’ll be sick and will report to work the following day.

10. ABSENT - FULL SHIFT

11. LATENESS
“Oh no, the storm last night killed my power and my alarm did not go off! … I’m going to be late!” Bob calls the 800 number, reporting that he will be less than 30 minutes late.

12. LATENESS

13. LATENESS – BY EMAIL & TEXT (SAMPLES)

14. REPORTS AND AUDIT TRAIL
All transactions recorded – reducing grievances
References numbers provided to employees

15. MULTI-CHANNEL ABSENCE
Hosted or premise based, web-based system that allows system administrators to track absenteeism and reported lateness by a variety of metrics
Use text, and voice (complete with speech recognition) for maximum ease of use
2-way communication with real time interactive responses

16. MULTI-CHANNEL ABSENCE CONT’D
Reduces manual data collection and input when employee calls to report an absence and lateness
Reported absences or late arrivals are trackable and reportable for audit purposes
Fully integrates with your WFC Staff Scheduling system
High level scalability

17. AUTOMATED SHIFT CALLOUT

18. THE CHALLENGES
Office full of schedulers making manual phone calls in sequential manner
Amount of time to fill relief shifts
Amount of relief shifts filled
Staff gets minimal notice of relief shifts
Manually recording every transaction – labour intensive, error prone & favouritism
Text only is unreliable
Demographic challenges

19. Automated Shift Callout
MULTI-CHANNEL
Employees select one, two, or all three modes of contact
IVR
Text
Easily configurable by each employee
Two-way, interactive
Automated Shift Callout
Workforce Central

20. EMPLOYEE PORTAL

21. INTERACTIVE EMERGENCY BROADCAST

22. INTERACTIVE EMERGENCY BROADCAST
Interactive Emergency Broadcast Notification System
The system can launch an emergency callout in minutes
Ask for confirmation from staff members within the call to ensure that they have received and understood the message
Sample messages include asking staff members to come into the hospital within the hour to deal with a sudden influx of emergency patients, or asking staff members to not arrive at the hospital due to an emergency on hospital grounds.
Emergency and incident response is a priority for many of our customers in healthcare. In disaster or emergency situations, it is often critical to contact staff in a very short period of time. Vocantas has included information in this response about our Interactive Emergency Broadcast Notification System (I-EBNS) (see Appendix I for full details). The system can launch an emergency callout in minutes, and will ask for confirmation from staff members within the call to ensure that they have received and understood the message. Sample messages include asking staff members to come into the hospital within the hour to deal with a sudden influx of emergency patients, or asking staff members to not arrive at the hospital due to an emergency on hospital grounds.

23. VOCANTAS SOLUTION FEATURES

24. VOCANTAS SOLUTION FEATURES
Use text, and voice (complete with speech recognition) for maximum ease of use
Premise and/or Cloud based solutions
2 way communication with real time interactive responses
Each interaction in your database recorded for audit purposes
Real time integration with WFC
Easily scales to accommodate increase in workforce
Speech recognition

25. LANGUAGES The Vocantas solution can accommodate many languages
Current installations:
English and Spanish
English and French
English and Creole

26. QUESTIONS?

27. CONTACT Gary Hannah Steve Bebee CEO, Vocantas Inside Sales, Vocantas
– just say “Gary”
Steve Bebee
Inside Sales, Vocantas
– just say “Steve”