1. Real Life Stories & Examples Benefits of automation
AI Definition
Real Life Stories & Examples
Benefits of automation

2. Ask about cars vs horses to travel here today = 120 years ago, most would have been on horses. Office automation is in the same sort of transition
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5. Definition of Artificial Intelligence
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6. Our customers’ stories & the facts of their journeys
to introduce Artificial Intelligence into their business processing
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7. Accuracy of processing
Key benefits
Speed of processing
Accuracy of processing
Time savings used to redeploy staff to higher value projects & work
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8. Processing pressure delays, stress, mountains of work relentless backlog
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9. Emailed applications (e. g
ed applications (e.g. from a website) are electronically processed:
Opened
Application type determined by data content
Attachments checked for completeness/correctness
Confirmation of receipt sent + request for any missing / incomplete information
Data extracted and matched to organisation’s data for verification
All-in-one record created as a record component
Sent to actioning officer for evaluation/decision
Automatically registered into the document management system
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11. Nillumbik Shire Council -- Team of 6 x FTEs all highly experienced
Including:
1 x Team Leader – Angela Zotos
1 x archives/records officer
2 x full time Information Management staff
& 2 part time staff job-sharing 1 x FTE position
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12. Nillumbik Shire Council
Daily mail opening / sorting / scanning / registering
required 4 staff for 6 – 7 hours each to complete the paper mail scanning (40 – 100 items daily)
Key = daily time spent processing mail
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13. Council made the decision to implement the oMail service
Process mail faster
Remove manual processing
Use Council’s data to verify the mail item sender and property address, plus create metadata for the EDMS registration process (all automated)
Key = daily time not spent manually processing mail
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14. Comparison of old manual processing to new automated processing
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15. Initially…..
Staff were naturally concerned about their future job security
Initial reluctance to relinquish the manual mail processing and trust the automated processing
No realisation that they could train the system -- the automated system required their input into the composition of the metadata data formats
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16. Now:
Freed up IM staff are available to assist other staff in the Council with locating data and training on how to use the Council’s EDRMS (SharePoint)
Recognition and pride in the team that the Council was the first adopter of the new oMail AI technology and Growing awareness of the value of the new skills that using a system with AI has provided to them = early adopter benefits.
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19. listening to this presentation
Thank you
for your time
and for
listening to this presentation
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