Introduction of UC500 Cisco Unified Communications 500 Series

Introduction of UC500 Cisco Unified Communications 500 Series
Cisco Smart Business Comunications System Complete Simple Secure Voice Mobility Data Video Small Business Introduction of UC500 Cisco Unified Communications 500 Series

Cisco Smart Business Communications System
For small businesses who are looking to reach, serve and retain customers New affordable, complete system of voice, data, video, and wireless networking products makes any time any where secure access to information possible Enables more effective and efficient ways of communicating with customers and employees Purpose built business communications solution that is easy to deploy and use while allowing for business growth Complemented by award-winning support and easy financing and delivered through local partners Cisco Smart Business Comunications System Complete Simple Secure Voice Mobility Data Video Small Business

Introducing the Cisco UC500
Complete all-in-One IP Communications solution which includes: Call Processing - Cisco Unified Communications Manager Express Voice Mail - Cisco Unity Express Voice Mail Auto Attendant Full portfolio of Cisco Unified IP phones to meet the Small Medium Business needs Full featured Voice over IP capability using H323 and SIP protocols System level Configuration and Management solution for day 0, 1 and 2 management Solution with Switching, VPN, Encryption, Cisco Data Routing, and optional Wireless LAN Provides VAR opportunity to sell purpose-built solution for the small businesses 8-16 User Desktop Models Orderable May’07 32-48 Users Models Available Fall ’07 © 2003, Cisco Systems, Inc. All rights reserved. 3

Unified Communications 500 Series for Small Business
Unified Communication Packaging With fixed PSTN (FXO and BRI) and user configurations All POE ports PVDM (DSP) density pre-defined for each SKU Licenses for CME, CUE and IP Phones are included in each SKU Physical expansion via Companion Catalyst Express switches (CE520) – optimized for Smart Assist Ease of Deployment Ships with a Cisco Smart Assist default configuration pre-configured for voice, data and mobility Simply connect the phones and PSTN lines Powerful Management Solution Complete pre / post management solution (System, User, Phone, Voice Messaging) Drag and drop Software upgrades IP Phone software load updates Localization updates Secure remote management

Agenda Cisco Configuration Assistant Overview
The Smart Business Communications System Setup Voice Security Switching Wireless Image Upgrades Phone Loads

Cisco Smart Business Communications: Complete Systems Management
Create Monthly Annuity Streams Decrease support complexity Increase Customer Retention Quickly Set Up Cisco Configuration Assistant Cisco Smart Assist Features Easily Customize Cisco Smart Business Comunications System Affordable Easy to Use Secure Voice Mobility Data Video Small Business Auto configuration features to reduce set up time Single GUI to easily customize system configurations locally or remotely Know When to Offer Upgrades Create Monitor & Reporting Services Cisco Monitor Manager & Director New service revenue potential with monitoring and reporting tools

Cisco Configuration Assistant
Single, Intuitive GUI for all Smart Business Communication System Devices and Applications Interactive topology, front panel views and Drag-n-Drop IOS upgrades. Telephony configuration supports all CME/CUE features in QCTv3.0 plus: IP Connectivity for remote telephony configuration Day 2 support to simplify telephony configuration modifications Simplified phone load management Data configuration supports VLANs, basic VPN, Firewall configuration and WLAN Up to 25 devices (Switches & Routers) Unlimited IP phones Up to 3 Autonomous Wireless Access points Up to 2 SMB Wireless Controllers

Topology and front panel views, drag & drop image upgrades, CME/CUE localization, configuration backups, etc Switching: Feature parity with Cisco Network Assistant 5.0 Voice: Complete pre / post installation “solution” management Security: Easy VPN Client/Server, NAT, Firewall, Security Audit Wireless: MAC auth, multiple SSIDs, LEAP and EAP Fast, PEAP, b/g, WEP encryption Routing: DHCP server, DNS server, VLAN, WAN port for external broadband connectivity Smart Assist: Teleworker, VLAN sync, User ID Sync, etc

Select this for new Setups

Default username/password is cisco/cisco
CCA – Setup Specify a name for the UC520 This would be the IP address used to reach the unit. Use if you are using a workstation that’s directly connected to the UC520. Make sure you can reach this IP address from the workstation. Default username/password is cisco/cisco

CCA – Setup

Topology & Front Panel

Topology discovered by CCA
CCA – Setup Topology discovered by CCA

CCA – Setup

CCA – Setup License

2 default VLANs

CCA – Voice (PBX) Configuration

Security

CCA – Security: NAT Configuration

CCA – Security: VPN Configuration

CCA – Security: Firewall Configuration

Switching

CCA – Switching: VLAN Configuration

Newly added Note that the box outline is Green

IP address for vlan 1 and vlan 100 is pre-configured Configure the desired IP address for the new vlans

Wireless

CCA – Wireless: SSID Configuration

Image Upgrades

CCA – Maintenance: Software Upgrade

Phone Loads

CCA – Phone Load Upgrade
Drag and Drop the image to UC520

CCA – Phone Load Upgrade

Cisco Smart Business Communications: Complete Systems Management
Create Monthly Annuity Streams Decrease support complexity Increase Customer Retention Quickly Set Up Cisco Configuration Assistant Cisco Smart Assist Features Easily Customize Cisco Smart Business Comunications System Affordable Easy to Use Secure Voice Mobility Data Video Small Business Auto configuration features to reduce set up time Single GUI to easily customize system configurations locally or remotely Know When to Offer Upgrades Create Monitor & Reporting Services Cisco Monitor Manager & Director New service revenue potential with monitoring and reporting tools

Cisco Smart Business Comunications System
Complete Simple Secure Voice Mobility Data Video Small Business Cisco Small Business Network Management Cisco Monitor Manager Cisco Monitor Director

Small Business Network Management - Components
Cisco Monitor Director Empowers partners to move to MSP business offering Install & leave => Trusted Advisor Proactive & central 24X7 monitoring of 100 SMBs Comprehensive automated monthly reporting Migrate Partners to monthly recurring revenue model Cost effective and scalable solution Enable VARs to proactively monitor the operational health of the SMB customers data and IP Telephony network Cisco Monitor Manager Deployed for 24X7 SMB self-managed Enables SMB MSP solution offering Comprehensive real-time monitoring, alerting and reporting for the SMB class of Unified Communications & data systems

Applications

Application 1: Sub 50 SMB Users – Self Managed
DSL Modem or ISR Internet Optional Wireless CE500 CE500 offers incremental 8 POE ports for additional Cisco IP Phones PSTN WAN Uplink UC500 Cisco Unified 500 Series 4 FXO/BRI 4 FXS 8 POE Music on Hold LAN Expansion 4 Analog Station Ports (Fax, Door Bell, etc) Cisco Monitor Manager Cisco Configuration Assistant Out of the Box, Switches and UC Platforms provide voice and data services Simplified communications, designed specifically for small business with industry-leading, business-class, proven unified communications technologies

Application 2: Sub 250 SMB Users - Self Managed Small Business ISR-based IP Telephony Deployment SMB Main Office Cisco Monitor Manager Cisco Configuration Assistant Cisco Catalyst Switch Cisco Security Appliances Cisco Catalyst Switches Cisco IP Phones Cisco ISR Voice Router Cisco AccessPoint WAN PSTN Branch Offices Mobile Workers Home Offices Cisco ISR Cisco ISR VPN Client IP Communicator Cisco Catalyst Switch

Application 3: VAR Managed Solution Offering
Cisco Monitor Director VAR MSP Cisco Monitor Manager Cisco Monitor Manager SMB 1 SMB 100 SMB Main Branch + N Remotes per 1 Cisco Monitor Manager

Cisco Monitor Manager @ SMB Product Overview

Cisco Monitor Manager 1.1 Overview
Cisco® Monitor Manager is a purpose-built management application designed solely for the SMB market. Cisco Monitor Manager provides an integrated network-wide network management solution that constantly monitors and configures (24 x 7) key device parameters on Cisco’s SMB-class data and voice infrastructure devices across customer sites Comprehensive real-time monitoring, alerting and reporting for the SMB class of Unified Communications & data systems Enables partners to take full ownership, control and responsibility of their SMB customers – VAR MSP Solution

Cisco Monitor Manager – Dual Deployment Scenarios
Self Managed - Cisco Monitor Manager is a stand-alone application that can be used by Small and Medium Businesses in order to self-manage their corporate and remote offices. Cisco VAR Managed - Cisco Monitor Manager is also a key component of the VAR Managed Service Provider Solution providing distributed intelligence and comprehensive alerts and reports to the Cisco Monitor Director that resides at the partner’s location.

Features and Functions

Cisco Monitor Manager Features Summary
CDP based Data and Voice Network Discovery and Topology Secure & Reliable Communication Network-wide Inventory and Reporting Cisco IP Telephony Monitoring Device Performance Monitoring Interface Traffic Monitoring Real-time Alert Notifications via s and Pager Messages Configuration Archive Built-in Troubleshooting Tools End of Life / End of Sale Reports Syslog Driven Alerts & Reports Device System Parameter Configuration Persistent Storage of Performance, Inventory and Alerts for Historical Reports Cisco Device Manager Launch points Discover and Monitor VPN Peers

Cisco Monitor Manager – Getting Started
Cisco Monitor Manager installation needs Administrative Privileges on the Windows machines used for installation User installing Cisco Monitor Manager should have Administrative Privileges on the targeted Windows machine Cisco Monitor Manager uses built-in syslog Server to receive syslog messages and built-in TFTP Server for Configuration Archive The Windows Machine that runs Cisco Monitor Manager should have the syslog and TFTP ports available Cisco Monitor Manager uses HTTP/HTTPS connection to retrieve configuration, inventory and performance data from Managed Cisco Devices Cisco devices should have HTTP or HTTPS enabled for manageability Cisco Monitor Manager uses Simple Network Management Protocol (SNMP) to retrieve voice configuration, and voice monitoring data from Cisco Unified Communications Manager Express and Cisco Unity® Express. Cisco Unified Communications Manager Express and Cisco Unity® Express should have read-only community strings configured for manageability Cisco Monitor Manager requires level 15 user credentials to retrieve information from the device Cisco devices should be configured with at least one user with privilege level 15 Cisco Monitor Manager uses Cisco Discovery Protocol (CDP) to discover the network topology Cisco devices should have CDP enabled on all Managed Cisco devices Once a Device is managed Device Inventory, Network Discovery, Device Performance and Interface Parameters are periodically collected at a configurable interval and persisted in the built-in database

Network Discovery and Topology
Cisco Discovery Protocol (CDP) based Network Discovery that starts from a seed device and discovers Cisco devices up to four hops away Discover and displays complete network topology across locations and remote offices Import Devices from Cisco Network Assistant (CNA) Auto update topology that shows network status, faults, inventory, and connectivity Periodic network rediscovery and generation of new device discovered alert if it finds new Cisco device Central point to initiate various context-sensitive mouse right-click menus

Cisco Voice Monitoring

Summary Voice Key Features Included in 1.1
Description Support New Devices that are part of SBCS UC-520 (Full manageability) CE-520 (Full manageability) AP521 (Autonomous) WLC521 & Unified (Discovery only) MSP Remote Voice Monitoring Voice specific alert generation and propagation to Monitor Director Reporting of CME, CUE and IP Phone information on Monitor Director Monitor Director monthly report enhancements to include voice reports Simple Network Management Protocol (SNMP) is used for Voice Management in the application.

Cisco IP Telephony Monitoring
Cisco Unified Communications Manager Express Infrastructure Monitoring - Status Phone Registration Key Phones Status Active Calls Cisco Unity Express Mailbox Usage Monitoring Voice Mail Memory Monitoring Voice Mail Recording Time Monitoring Operational Status Monitoring Cisco IP Phones Registration / Connectivity Status IP Phone Information such as Phone Number, Username and Phone Model Physical connectivity of Cisco IP Phones Monitoring Cisco Voice Gateway Trunk Utilization Report Voice Port Status Monitoring Digital Signal Processor (DSP) Operational Status Monitoring

Cisco IP Telephony Alerts
Status Monitoring Alerts Cisco Unified Communications Manager Express Status Alert Digital Signal Processor Status (DSP) Alert Cisco IP Phone Registration Status Alert Threshold Alerts Cisco IP Phone Registration Threshold Alerts Cisco Key IP Phones Registration Threshold Alerts Voice Mail Capacity Threshold Alerts Cisco Unity Express Session Utilization Threshold Alerts Orphaned Mailbox Threshold Alerts Trunk Utilization Threshold Alerts

Cisco Monitor Manager Alerts
Cisco Monitor Manager converts the following Events into Alerts Topology Events – New Device Discovered, Device Down Event, Link Down Event Threshold Crossing Events Configuration Archive Events Inventory Alerts – Addition and Removal of Cards Interface Down Events Syslog Events – Emergency, Critical and Major Application Events – Application Started Events, Application License Events Cisco Monitor Director Registration Events Cisco Voice Alerts All Alerts are persisted on the Cisco Monitor Manager for 30 days Alerts are forwarded to Cisco Monitor Manager based on configured filters

Reports Performance Summary Reports
Types of Cisco Monitor Manager Reports Discovered devices report Alerts report Network inventory report Configuration archive reports Syslog reports End of life / end of sale reports IP Phone Reports Reports are generated based on data persisted in the built-in database Supports export to Comma Separated Value (CSV) format Support for printing of reports Performance Summary Reports

Voice Inventory and Reports
Detailed listing of all Cisco Unified Communications elements that includes Cisco Unified Communications Manager Express Cisco Unity Express IP Phones IP Phone Inventory report shows logical as well as physical connectivity details Listing of all Voice interfaces included as part of Device Inventory

End of Life / End of Sales Report
The EOL / EOS report is based on stored EOL/EOS database information Report shows Device Name Device Type IP Address End of Life Date End of Sale Date

Network-Wide Inventory Collection
Per Device Inventory includes Device Type Device Hostname Serial Number Cards Details Device and Card Part Number Card Slot Number Device and Card Software and Hardware Version Tabular listing of Interfaces Interface Mac Address Interface IP Address Inventory Information is periodically collected from the device with user specified time interval Persisted in the built-in Database for reporting purpose

Device Performance Monitoring
Cisco Monitor Manager monitors CPU, memory and bandwidth utilization for managed network devices Periodically collected data is persisted in built-in database for up to 30 days for historical Reporting Configurable network wide Thresholds and generation of Threshold Crossing Alerts Graphical visualization in terms for Graphs and Tables

Interface Traffic Monitoring
Monitors following traffic counters per Interface RX and TX Bit Rates RX and TX Packet Rates RX and TX Error Counts RX and TX Octets Interface Bandwidth Utilization Periodically collected data is persisted in built-in database for up to 30 days for historical Reporting Configurable thresholds and generation of threshold crossing alerts of interface utilization only Graphical visualization in terms for Graphs and Tables

VPN Monitoring TBD Remote Site Monitoring Remote users monitoring
User groups Number of client connections Encrypted and decrypted traffic monitoring VPN Tunnel Monitoring Remote peers Tunnel status Tunnel traffic counters TBD

Syslog Management Built-in syslog server
Cisco Monitor Manager configures itself as the syslog or logging server on all managed Cisco networking devices Configurable syslog severity Syslog alert notifications via or pager messages

Real time Notifications – Email and Pager
Alerts are dispatched via s and pager messages New device discovered alert Syslog alert Threshold crossing alerts

Configuration Archive
Manual backup and restore of startup-configuration and Virtual LAN (VLAN) database Uses built-in TFTP server for configuration archive operations Archived configuration files will be saved on local hard disk for each device family And/Or Diagram

Cisco Monitor Manager Product Specifications Packaging & Licensing

Cisco Monitor Manager System Requirements
Operating Systems Windows XP Professional (Service Pack 2) Windows 2000 Professional (Service Pack 4) Protocols HTTP/HTTPS, SNMP, Cisco Discovery Protocol, TFTP Processor Pentium IV 1.2 GHz Memory 2 GB RAM or more – For Standard Deployment 1 GB RAM or more – For Limited Deployment Disk space 1 GB or more

Cisco Monitor Manager 1.1 Licensing
Target Market Licensing Sub 50 Employees: Small Businesses targeted by Unified Communications Employees: Standard SMB Deployments Application Licensing Self-Managed Licensing VAR Managed (MSP) Licensing LTD STD SM MSP 20 Conventional Small and Medium Customer Deployments 20 – Networking Devices 50 – AccessPoints 250 IP Phones STD Number of Device 5 Small Customers 5 – Devices 5 – AccessPoints 48 IP Phones SM SM LTD MSP MSP 50 Number of Employees 250 Transitional / Upgrade Licensing Limited to Standard Self-managed to MSP LTD STD SM MSP

Cisco Monitor Manager 1. 1 Device Support Release SMB Class Cisco Product Family
Device Family Devices Cisco Aironet Access Points Cisco Aironet 1100, AP521 and 1200 Series Cisco Airespace Access Points Cisco Airespace 2006, 4112, 4124, 4136, and 4402 Wireless LAN Controllers, WLC521 and AP521. Airespace 1010, 1020, and 1030 Series Cisco Routers Cisco 830/850/870, Cisco 1700/1800/1841, Cisco 2600/ 2800, Cisco 3600/ 3700/ 3800, Cisco Unified Communications 500 Series for Small Business Cisco SBS 101/106/107/200 Cisco Catalyst Switches Cisco Catalyst 2900XL, 2940, 2950, 2955, 2970, 3550, 3500XL, 3560, and 3750 Series, and Catalyst Express 500 Series Cisco ASA and Cisco PIX Security Appliances Cisco ASA 5505 and 5510, Cisco PIX 501, 506, 506E, 515, and 515E Cisco Unified Communications Express Cisco Unified Communications Manager Express Cisco Unity® Express Cisco Unified IP phones Cisco IP Phones 7900 Series

Cisco Monitor Manager - Voice Cards Supported
Voice Interface Modules VIC2-2FXS VIC2-2FXO VIC2-4FXO VIC2-2E/M VIC-4FXS/DID VIC-2BRI-NT/TE VWIC2-1MFT-T1/E1 VWIC2-2MFT-T1/E1 VWIC-1MFT-T1 VWIC-2MFT-T1 VWIC-2MFT-T1-DI VWIC-1MFT-E1 VWIC-2MFT-E1-DI Voice Network Modules NM-HD-1V NM-HD-2V NM-HD-2VE NM-HDA-4FXS NM-HDV2 NM-HDV2-1T1/E1 NM-HDV2-2T1/E1 Voice Expansion Modules EVM-HD-8FXS/DID EM-HDA-8FXS EM-HDA-6FXO EM-HDA-3FXS/4FXO EM-4BRI-NT/TE EM-HDA-4FXO EM2-HDA-4FXO

IOS and PIX Software Version
Device Family Devices Software Versions* Cisco Aironet Access Points Cisco Aironet 1100, AP521 and 1200 Series 12.2(15)JA and later Cisco Airespace Access Points* Cisco Airespace 2006, 4112, 4124, 4136, and 4402 Wireless LAN Controllers, WLC521 and AP521. Airespace 1010, 1020, and 1030 Series ** see note below Cisco Routers Cisco 830/850/870, Cisco 1700/1800/1841, Cisco 2600/ 2800, Cisco 3600/ 3700/ 3800, Cisco Unified Communications 500 Series for Small Business 12.2(13)ZH and later Cisco SBS 101/106/107/200 12.3(8)YG and later Cisco Catalyst Switches Cisco Catalyst 2900XL, 2940, 2950, 2955, 2970, 3550, 3500XL, 3560, and 3750 Series, and Catalyst Express 500 Series 12.0(5.1)XU and later Cisco ASA and Cisco PIX Security Appliances Cisco ASA 5505 and 5510 Cisco PIX 501, 506, 506E, 515, and 515E 7.0 and later Cisco Unified Communications Express Cisco Unified Communications Manager Express 3.3 and above Cisco Unity® Express 2.0 and above Cisco Unified IP phones Cisco IP Phones 7900 Series – * Cisco Devices that are discovered only

Cisco Monitor Director
Product Overview

Cisco Monitor Director - Overview
Cisco® Monitor Director 1.1 is a centralized network management tool for Cisco Partners planning to offer constant (24 x 7), managed services to their SMB end user customers. It securely communicates with Cisco® Monitor Manager which resides at the SMB corporate sites. It uses a distributed architecture for proactive network-wide monitoring and management of data and Cisco Unified communications systems across many SMB headquarters and their remote sites. Cisco Monitor Director receives network status, alerts and reports from Cisco Monitor Manager systems installed at the SMB customer’s location.

SMB VAR Managed Services
4. Notify Cisco Monitor Manager - Intelligence at the edge Cisco Monitor Manager initiates an on-demand SSL connection for alert delivery Reports are periodically sent over to Cisco Monitor Director This Solution does not require a dedicated VPN setup Cisco Monitor MSP 1 2 3 100 5. View Details SSL 3. Alert 6. Report 1. Deploy Cisco Monitor SMB 2. Monitor

Cisco Monitor Director Partner Console
Alert Dependent Information SMB Managed Customers Related Alerts

Cisco VAR Managed Services – Monthly Report
4. Notify Cisco Monitor MSP 1 2 3 100 5. View Details 8. Monthly Reports ( ) SSL 7. Setup VPN, Connect and Fix 3. Alert 6. Report Cisco Monitor SMB Cisco Monitor SMB 1. Deploy 2. Monitor

Secure and Reliable Communication
Cisco Monitor Director uses secure, reliable and encrypted Secure Sockets Layer (SSL) connection to receive network alerts, performance data, inventory information and SMB network topology information from Cisco Monitor Manager The SSL port used for communication between Cisco Monitor Manager and Cisco Monitor Director can be changed for added security Cisco Monitor Manager uses secure and reliable Hypertext Transfer Protocol over Secure Socket Layer (HTTPS) communication to retrieve inventory, topology and performance data from managed devices This solution does not need a dedicated Virtual Private Network (VPN) connection between the MSP and the SMB customer

Cisco Monitor Director – Key Feature & Benefits
Central dashboard SMB network topology visibility to the Cisco Monitor Director for comprehensive network view Cisco IP Telephony Monitoring Secure, and reliable communication between Partner & SMB customers Real time alerts and notifications through and Pager with alert filtering capability Configurable and Pager addresses based on time-of-the day setting Integration with trouble ticketing applications. Scheduled HTML-based monthly reports that include network alert summary, device availability analysis, Top-N performance reports ,network topology, IP Phone report and Trunk Utilization report. Network-wide license monitoring and reports Voice Inventory report that include CME, CUE, DSP and IP Phones report Network Summary and Network Performance Report End of Life/ End of Sales notifications and reports

Notification Settings

Monthly Report

Introduction of UC500 Cisco Unified Communications 500 Series

Similar presentations

Presentation on theme: "Introduction of UC500 Cisco Unified Communications 500 Series"— Presentation transcript:

Similar presentations

About project

Feedback

Log in

Auth with social network:

Introduction of UC500 Cisco Unified Communications 500 Series

Similar presentations

Presentation on theme: "Introduction of UC500 Cisco Unified Communications 500 Series"— Presentation transcript:

Similar presentations

About project

Feedback