1. Conflict Resolution

2. Basic Causes of Conflict
Poor communication
Power struggles
Personality differences
Jealousy
prejudice

3. Positive Results of Conflict
Working to resolve conflict effectively can:
Develop problem solving skills
Help you learn to get along with people
Strengthen relationships
result in a more imaginative solution

4. Negative Results of Conflict
Negative emotions
Stress
Hurtful words
Damaged relationships
Violence

5. Conflict Resolution
Negotiation – communication with a goal of finding a solution
Ideal outcome is a win-win solution
Compromise – each party agrees to give up something to reach a solution that satisfies everyone (fair-fair solution)
Agree to disagree
Withdraw – negotiations can be resumed when both parties are more willing to compromise
Mediation – a neutral 3rd party helps people find a solution

6. The Importance of Forgiveness
When someone has wronged you it is normal to feel hurt and angry. However, knowing how to forgive is an essential life skill.
Forgiving gives a sense of peace.
You can still be upset about the action, but forgive the person.
Express yourself. Explain why you feel hurt or angry.
Practise empathy. Put yourself in the other person’s shoes.