1. Investing in Student Success
2018 NASPA Annual Conference

2. Welcome! Session learning outcomes College of Lake County overview
Student Academic Success department and initiatives
Outcomes/data since department inception
Future plans
Your questions
Eric

3. Session Learning Outcomes
As a result of today’s session, our goal is for you to:
Identify the reasons that CLC invested in the student success programs
Explain the structure that CLC has deployed to support student success
Identify at least two areas of success and challenge within the programs
Determine at least two ideas that you can utilize at your campus
Eric

4. About CLC
Three campuses in Lake County Illinois serving 20 high schools
14,591 total students (8,165 FTE)
86% of students in college-level credit courses
68% part-time
67% traditional-aged
53% students of color/international
22% new students
70% of new students enroll in a developmental course
As of fall 2017
Eric

5. Student Academic Success Programs
Academic Support (Tutoring Centers)
TRIO Student Support Services
Coaching for Academic Success (CAS)
Accelerating Your College Success (ACS)
Promise Program
Tanya

6. Student Academic Success Timeline
AQIP Student Success Project (spring 2013 through spring 2014)
Identified need to create a continuum of service/support for students at-risk
Piloted academic coaching program for select sections of developmental math and English
Implemented Student Success Plan (SSP) software solution
Refined and assessed coaching program; determined that full-time coaches needed
Student Success Fee Increase Approved (spring 2014)
Additional $2.50 per credit fee to support success initiatives ($5 total)
Creation of Student Academic Success (summer 2014)
Coaching for Academic Success – new program
Academic Support (math and writing centers) – existing program
TRIO: Student Support Services – existing program
Launch of new Student Academic Success Programs
Coaching for Academic Success (fall 2014)
Accelerating Your College Success (ACS) fall bridge program (fall 2015)
Promise Program (fall 2017)
Tanya

7. Student Academic Success Structure
Dean, Library, Testing and Academic Success
Director, Academic Success
Academic Success Coaches (5)
Manager, TRIO Student Support Services
Program Specialists (2) & Office Manager
Tutoring Coordinators (4)
Tutoring Specialists (2)
Tanya

8. Tutoring: Strategy/Goals
Facilitate student learning through academic support
Foster independent learning and demonstrated understanding
Students are active in the learning process
Connection to faculty via faculty coordinators
Open access – walk-in or limited
appointments for writing
Faculty use our space for
their office hours
Writing across the curriculum
Math & sciences
Tanya

9. Tutoring: Our Tutors Over 120 tutors: Peer tutors Professional tutors
Ongoing training
Annual evaluations
ENG Writing Center Theory and Practice
CRLA Certification
Tanya

10. Tutoring: Outcomes Tutoring Sessions 2014-15 32,733 2015-16 35,902
35,158
Students Served
5,247
6,196
6,420
Tanya

11. Tutoring: Outcomes Tutored Non-Tutored Success 77.4% 68.5% Passing
(grade of A, B, C)
77.4%
68.5%
Passing
(grade of A, B, C, D)
83.9%
75%
Withdrawal
9.2%
15.8%
Course Completion
90.8%
84.2%
Retention
(Fall to Spring)
81%
68%
Tanya

12. TRIO SSS: Strategy/Goals
Increase the retention and graduation rates of low-income, first-generation, and students with disabilities
Create a “college-going culture”
Serve as a resource for students and foster college connections
Coordinate peer mentoring program
Tanya

13. TRIO SSS: Outcomes 77% low income/first generation
28% disability/low income
Persistence rate: 84%
Good academic standing: 85%
Graduation: 34%
Graduation and transfer: 17%
Tanya
Based on Annual Performance Report Data submitted to
U. S. Department of Education

14. Academic Coaching: Strategy/Goals
Coaching for Academic Success (CAS)
Coach assigned to all students in developmental math and English
Receive early alerts/referrals from faculty and self-referrals
Focus on goal setting, time management and motivation
Connect students with offices and resources
Help students assess
academic performance
Celebrate successes
Eric

15. Academic Coaching: Enhance & Amplify
Counseling
Faculty
Academic Advising
Tutoring
International Education
Women’s Center
Veterans Services
Financial Aid
Disability Services
Multicultural Center
Student Activities
Athletics
Eric

16. Academic Coaching: Program Scope
Fall 2017
95 Math
34 English
2,279 Math
623 English
129 Classes
2,902 Students
Students
3229
Eric
Coaches are assigned to faculty so there is a primary point of contact

17. Academic Coaching: Structure
Active caseload
Faculty-referred/early alert & self-referred
Assigned caseload
All students in dev ed
Faculty-referred
50-75% of active caseload
Self-referred
25-50% of active caseload
Active caseload: faculty-referred/early alert & self-referred
Assigned caseload:
All students in dev ed
Faculty-referrals/alerts (50-75% of active caseload)
Self-referrals (25-50% of active caseload)
Eric

18. Academic Coaching: Outcomes
39%
42%
28%
72%
61%
58%
Eric

19. Academic Coaching: Outcomes
70%
Eric

20. Academic Coaching: Outcomes
Eric

21. Academic Coaching: Outcomes
Fall 2016 to Spring 2017 Retention:
Eric
Among students referred by faculty who worked with a coach
Among students referred by faculty who declined coaching services

22. Academic Coaching: Outcomes
Fall 2016 to Spring 2017 Retention:
Eric
Among students who self-referred
Among students who were not referred and did not self-refer

23. ACS: Strategy/Goals Accelerating Your College Success (ACS)
Fall bridge for students in both developmental math and English
Accelerated format: 2 shorter classes back-to-back for 16-weeks
Students only enrolled in math and English
Offered classes at a discount ($100 total including books)
Built in weekly student success workshops and tutoring support
Tanya

24. ACS: Structure ENG 109 (8 weeks) MTH 102 MTH 102 (8 weeks) ENG 109
Weekly workshops
Time management
Getting involved
Study abroad
Financial aid and scholarships
Transfer planning
Resume and job search skills
Faculty panel
Motivation
Finals preparation
Community service
MTH 102
(8 weeks)
ENG 109
ENG 109
(5 weeks)
MTH 105
(11 weeks)
Tanya

25. ACS: Outcomes Fall 2015: 17 students ENG 109: 100% success
MTH 102: 82% success
Spring 2016: returned
Fall 2016: 6 returned
Fall 2016: 11 students
MTH 102: 55% success
ENG 109: 82% success
Spring 2017: returned
Fall 2017: 6 returned
Tanya

26. Promise Program: Strategy/Goals
Provide a debt-free education to seniors from district high schools
Minimum requirements: 2.3 final GPA, English/reading ready, highest level developmental math, 3,000 EFC
Last dollar scholarship after federal/state financial aid
Optional $300 stipend to help with additional expenses
Student success, career development and leadership
development curriculum required of participants
Monthly meetings with academic coach and
semester meetings with advisor/counselor
Eric

27. Promise Program: Outcomes
Eric

28. Lessons Learned & Ideas to Use
Tutoring
Faculty coordinators
Drop-in
Infused in conversations/social norming
Environment/
location
Tanya

29. Lessons Learned & Ideas to Use
ACS
Students wanted full-time enrollment
Scheduling limitations
Offer English before math
Allocation of time for each course
Handoff to next semester
Eric

30. Lessons Learned & Ideas to Use
CAS
Link coaches with faculty/courses
Explain early alert process to students
Change approach to (read/respond)
One significant contact every four weeks
Be hopeful and keep trying
Eric

31. Student Academic Success: Future
“Side car” courses
Co-requisite courses
Pathways with meta-majors
Support
Promise: First year seminar & professional mentoring
Expand CAS program – high impact courses
Expand tutoring and study space
Tanya

32. Thank You Tanya Woltmann Dean, Library, Testing and Academic Success
Eric Tammes
Director, Academic Success
Tanya