1. Enabling Enterprise Business Agility By Measuring what Matters

2. The EBA Transformation Journey
Team of Teams Agility: - Scaling Agile (SAFe) - DevOps Maturity
Talent Development, Innovation & Operational Agility - Customer Seat at the Table - Talent Dev, HR Transformation - Ops, Finance, Legal, Audit, Sales/Mktg
Team Agility: - Agile Adoption (Scrum, Kanban) - Cross functional teams - Agile tools and workspace
Org Agility: - Lean Portfolio Mgmt. - Value Stream Structure - Leadership & Culture
Enterprise Business Agility - Anticipate Customer Needs - Sustain Learning - Continuous Growth
Measuring What Matters | Team Agility (Maturity & Performance) | Enterprise Agility (Maturity & Outcomes)
Copyright© Agile Transformation Inc.

3. Measurement Challenges
Clarity & Alignment
What problem or area are we transforming? What’s the maturity roadmap? How can we have a common definition?
Intentional Growth
Measurement
Measurement with no action is worthless data. How do you allow time for teams to inspect, adapt and grow? How can leaders remove obstacles for teams?
What do you measure at what level? How do you know you’re improving? What metrics really matter and lead to insights and action?
The goal of measurement should be to enable growth, not for judgment, reward or punishment.
Copyright(c) Agile Transformation Inc. | Enabling Business Agility |

4. The 3 Metrics That Matter
Business outcomes are THE metric that matters, performance and maturity tell us WHY we’re not achieving outcomes.
Collected through integration or metrics owners
Delivery &
Performance
(Quantitative)
Health &
(Qualitative)
Maturity
Business
Outcomes
(Results)
Key Metrics
Collected through the radar surveys as a retrospective
Created collaboratively and aligned across the organization.
Enterprise Health & Maturity (Qualitative): Come from the voice of your teams through the radars.
Delivery /Performance (Quantitative): Come from tools that track their work.
Business Outcomes (results): Come from product leaders and executive sponsors.
AgilityHealth® is a single source of truth for your enterprise teams and their maturity, performance and outcomes

5. What is AgilityHealth®?
AgilityHealth® is the world’s leading measurement & continuous growth platform that enables visibility into your teams, their health, performance and alignment to outcomes.
Measure
Grow
Iterate

6. 4 Levels of Metrics Enterprise Portfolio/ LOB Team of Teams Team
Team Agility = Rollup of Team Maturity & Performance
Enterprise
Portfolio/ LOB
Team of Teams
Team
Org Agility = EBA Rollup
Enterprise Business Agility
DevOps, Product Dev & ART Health
Team Health & Performance

7. AgilityHealth Maturity Radars World class expert designed radars
View All Radars:
Team Health
SAFe ART Health
SAFe Portfolio Health
DevOps Health
Role Radars
(PO, SM, Coach, Leader, RTE)
Your Own
Copyright(c) Agile Transformation Inc. | EBA Strategist Certification (EBAS) |

8. Large Financial – AgilityHealth Case Study
Objective: Accelerate transformation and team maturity/adoption of Agile and DevOps to enable business agility
1500 Technology Teams
21K Team Members
Agile and Non-Agile
Customer Needs
Solutions Delivered
Baseline assessment across all teams
Measure and quantify maturity and performance
Build actionable growth plans for next quarter
Engage leaders at all levels in removing obstacles
Re-assess and quantify growth
Agile/DevOps team assessment launched in Jan across 21k
Trained 400+ facilitators within 2 weeks
Facilitators completed 1500 retrospectives within 3 weeks
Growth plans created
200+ managers trained on removing obstacles

9. The 6 Capabilities of AgilityHealth®
Single Source of Truth for Teams their maturity, performance, and alignment to outcomes.
6. Agile Roles & Talent Dev
Grow internal roles through role-based radars, growth portal, and career mosaic
1. Manage Teams
Create teams, programs, portfolios, lines of business
5. Business Outcomes Alignment
Visually align your teams to measurable business outcomes
2. Measure Health, Maturity & Performance
Leverage both quantitative and qualitative data about your teams
TEAM
4. Actionable Insights & Analytics
Visual dashboards enable actionable insights
What, Why, Now What
3. Manage Growth at Every Level
Systematically remove obstacles at the team, management, and senior leadership levels
Measure & accelerate your transformation impact and alignment.

10. The 6 Questions AgilityHealth Answers
Who are my teams and how are they organized? 1
How are they
Doing? (Maturity & Performance) 2
Where can we help them to accelerate growth? 3
What’s the ROI and progress of this transformation? 4
Are the teams aligned to the right outcomes and achieving results? 5
Are we growing our Agile talent? 6

11. AgilityHealth Use Cases
Org Leaders
Remove Enterprise obstacles
Visibility into organization health and performance
Define business outcomes and measure results
Agile Coaches
Multi-team roll up analysis
Coaching the target teams
Measure coaching impact
Identify patterns
Managers
Complete team survey as stakeholder
Own removal of organizational growth items
Measure growth over time
Scrum Masters
Schedule and attend retrospectives
Manage team growth plan
The Team
Complete assessments
Analyze results real-time
Build growth plans
Grow and iterate

12. AgilityHealth® Growth Model
AgilityHealth enables a continuous improvement program at every level of the organization.
Team Growth Enables growth at the team level. This backlog contains Team Growth and Organizational Items for leaders to address. Multi-Team Growth Enables growth at the Line of Business, Program or Product levels. This backlog contains Organizational Items from sub-teams and Enterprise Items for executives to address.
Enterprise Growth Enables growth at the Portfolio and Enterprise levels. This backlog contains Enterprise Growth Items from all levels of the organization.
‘If you want to teams to align and achieve outcomes, you’ll need to hear their voice and remove obstacles.” – Sally Elatta

13. How do you measure team productivity? ‘Team Agility’

14. Team Agility Measurement
Team Maturity +
Team Performance =
Team Agility (productivity)
60%
Walk
40%
Crawl
50%
Walk
Pre-Crawl (1 - 2) | Crawl (3-4) | Walk (5-6) | Run (7-8) | Fly (9-10)
We take the team’s maturity + their performance metrics / 2 to derive their overall team agility index. This metric is rolled up at all levels and can be used to benchmark internally or against all AgilityHealth customers.

15. Team Agility | Metrics
Performance metrics are quantitative questions answered by the Scrum Master or team Point of Contact.
Performance
Metric
Predictable Delivery
- Predictability
Time to Market
- Deployment Frequency
- Lead time to Deploy
Value Delivered
- Throughput * - Business outcome achieved % * - Customer & employee satisfaction
Quality
- MTTR
- Change failure rate - Quality satisfaction - Test automation %
- Defect density *
Responsiveness
- Story lead time - Feature lead time
Throughput is measured by choosing one of the following: 1- Measure increase in team velocity over their first 3 months baseline (% increase in velocity). – Recommended 2- Measure increase in # of stories (or features) delivered over their first 3 months baseline (% increase in story/feature delivery). 3- Measure count of stories (or features) delivered over past quarter.
Business outcome achieved % assumes teams have started to align their work against outcomes using OKRs.
Defect density is calculated as a percentage of # defects / # stories delivered (example, if we deliver 10 story points and generate 5 pts in defects our defect density is 50%).
Copyright(c) Agile Transformation Inc. | Enabling Business Agility |

16. Expected Results

17. How do you measure business outcomes?

18. Output vs. Outcome vs. Impact

19. Enterprise Portfolio Alignment
Today we create 3 year strategy then focus all our effort on the ‘Work’ alignment column. Tomorrow, we need to shift focus to ‘Strategy’ alignment and outcome delivery over output.

20. Sample Outcome Card (agility)
Objective Title:
Overall Progress:
Increase quality and reduce escaped defects
43%
Hypothesis Statement/Description:
We believe that by investing in test automation for our critical path customer journey use cases we will decrease the number of escaped defects in production.
Estimated Capacity Cost:
$240,000
Calculated based on # of weeks per team, X avrg. cost per team 20k/week
Key Results / Metrics:
Title
Progress
Metric
(baseline)
Now
Goal
Groups/Team(s)
Customer satisfaction
NPS
(5) 6 9
Customer Success
Test automation coverage for critical path use cases
Automation
(0%)
20%
100%
LAVA Team
Reduce escaped defects in production
Escaped defects
(14) 7
LAVA & Drone Teams
Key results have ‘impact’ metrics or leading indicators.
60%
20%
50%

21. Sample Outcome Card (business impact)
Overall Progress:
Objective Title:
Launch a new non-medical SMB product
10%
52%
Hypothesis Statement/Description:
We believe that by launching new SMB non-medical benefits insurance product to market we will increase our market share for small business members.
Estimated Cost:
$1,800,000
Calculated based on # of weeks per team, X avrg. cost per team 20k/week
Key Results / Metrics:
Title
Progress
Metric
Now
Goal
Groups
Increase SMB membership
Active Member
30k
60k
Sales
Maintain Conversion Rate
Activation
72%
Program JAMZ (4 teams)
Quote applications for new product
Quote
100
MKTG 0% 0%
30%
Customer/org Impact metric

22. AgilityHealth Outcome Alignment Dashboard Align all teams at all levels to outcomes (OKRs)
The blue columns represent ‘Demand’ the purple are ‘Capacity’. You can click on any level of the org to gain visibility and alignment on outcomes.

23. AgilityHealth Outcome Alignment Dashboard Align all teams at all levels to outcomes (OKRs)
The blue columns represent ‘Demand’ the purple are ‘Capacity’. You can click on any level of the org to gain visibility and alignment on outcomes.

24. Thank You!
Getting in touch: