1. Briefing Session Guide
Portal Administrators

2. V3 Admin Overview
Database Growth comes from County and other Portals and Micro Sites and from National Partners – Neighbourhood and Home Watch Network (England & Wales) and Alzheimer’s and Domestic Safe Return Network project user input.

3. The Neighbourhood Alert Network – What is it?
Thames valley Alert is part of the Neighbourhood Alert UK wide system (Alert). It is a secure online database and set of tools that enables you to expand engagement far beyond the usual scope. The tools enable you to communicate, manage user groups and reach out to an ever expanding set of users with less administration. Alert provides the facility for users to self register, log in and securely review and update their own details, including their preferred method of , text or recorded voice communication. The underpinning principle is that the User is in control and decide what they get, how they get it and when.

5. How do I?
Tip: you cannot enter the Admin area via the “Join” or “Sign in” buttons on the front of your Portal website. The most common reason for log-in problems is Administrators trying to log in the the Users: member area not the /admin address.

6. Complete the contact and login information.
Postal Activation is no longer used
** indicate that at least one method is required
The emergency number. A relative?
An address is not essential, tick box.
Login information. You can make up a login name and password that can be allocated to the user. It is good practice to use the users address as the user name.
Select the user site from the dropdown that their site will be linked to.

7. Select contact groups and Demographics
Select contact groups, a selection list will drop down. Tick the view/Hide options to see the required options.
Tick any interest Groups that the User requires information about. The ticks will add and remove the user from Community contacts.
None of the Demographic questions are compulsory and may be answered using “prefer not to say” if not required.

8. Automatic email address verification

9. Automatic email address verification

10. Search and Find a User

11. Search and Find a User

12. View the Full User Details screen
The “Full User Details” screen is then displayed. This page is the main area for
managing a user’s information and accessing
all sorts of information regarding their activity
On the system and their communications
Via it.
You can edit and update any of the fields
If you have the relevant information to add.
You can access message settings, contact
Information, audit trail and comms log.
To re-send a user their User name and
Password, simply click on the “send
Login reminder” button on the page.

13. View the Full User Details screen

14. View Alert Settings Select the Day. If you are making
Changes to a particular day of the
week then select the correct day in this list.
If you more than one day to set up
In a week you can set up one day correctly and then copy the settings to other days as required.

15. Configure Message Settings

16. Configure Message Settings

17. Send a message to an individual user
Log in to the system then Search for the user.

18. Send a message to an individual user

19. Send a message to everyone in an area

20. Proceed or filter your recipients

21. Filter list by area

22. Filter list by area

23. Send a message to everyone in a pre-defined area

24. Send a message to everyone in a pre-defined area

25. Send a message to everyone in a pre-defined area

26. Send a message to everyone in a pre-defined area

27. Send a message to everyone in a pre-defined area

28. Compose and send a message
Type your message which will be ed and converted to text message for some
members. Members choosing to receive telephone-voice messages will receive a
text-to-voice recorded announcement. You may also choose to record a voice
message to be distributed, if you do this, please remember a typed version will
also be required for and text recipients. You can also set a lifetime for this
message, this sets how long the message will try to be delivered for.
Select message types to send
Send
messages
Send voice
messages
Send SMS
messages

29. Email and Text messages

30. Record a Voice message

31. Select IP and message type

32. Set a message priority
You can see a rough calculation of the number of recipients that will receive your message by each delivery method per priority level which may help to choose a level to set. Currently the message priority does not affect the number of recipients (only text and voice) – this will change in the future. Low priority messages should be set to 5, do not use a higher priority unless you are sure the message content justifies it.

34. Adding folders

35. Adding folders

36. Adding folders

37. Adding folders

38. Adding folders

39. Adding folders

40. Adding folders
Note: it is best practice to upload a document as a pdf because the majority of users can open and read pdf files without problems, unlike Word where many people use different versions. There might be exceptions, however, if you are uploading a document that you want people to be able to change, for example a form they need to fill in or a template for them to customize.
The attachment will then appear below your message preview