1. Conflict
Virtual Lecture Unit 12

2. Conflict
Synonyms:
Battle, brawl, clash, competition, discord, disharmony, duel, fight, strife, struggle, trouble, violence.

3. Conflict Defined
Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference, from the other party in achieving their goals.

4. The Nature of Conflict Expressed Struggle Perceived Incompatible Goals
Perceived Scarce Rewards
Interdependence from other party

5. Conflict is:
Natural
Can be Beneficial

6. Personal Conflict Styles
Non-assertive behavior
Avoiding (Lose-Lose)
Accommodating (Lose – Win)
Competition (Win-Lose)
Direct Aggression
Passive Aggression
Compromise (Negotiated Lose-Lose)
Collaboration (Win-Win)

7. Which style is best? The relationship The situation The other person
Your goals

8. Conflict affected by:
Gender
Culture

9. Methods of Conflict Resolution
Win-Lose
Lose-Lose
Compromise
Win-Win

10. Win – Win Communication Skills
Identify your problem and your unmet needs
Set a date
Describe problem and needs
Consider your partners point of view
Negotiate a solution
Follow up the solution

11. Questions Isn’t win win too good to be true
Isn't the win win too elaborate
Isn't win win negotiating too rational?
Is it really possible to change others?

12. End of Lecture
End of unit 12