1. Risk Management/ Security Incident Reporting System
9/22/2018 5:39 PM
Risk Management/ Security Incident Reporting System
1/16/14

2. What Is It?
New online application for completing and submitting incident reports
Used for team member, guest, property/auto, security incidents – restaurants and plants
All incidents reported via online application – no paper forms, no calls to Sedgwick
NOTE: You will need to continue to use the online menu system for guest complaints (dissatisfaction with service, food, etc.) but not for incidents.

3. Benefits Estimated $300,000 annual savings in claims processing
Streamlined, more efficient process
Easier for field personnel to report and get back to their jobs; eliminates responsibility of contacting Sedgwick
More robust data collection, reporting, analysis
Increased communication between Risk Management and Ops about trends, potential training needs

4. Features Cloud-based, accessed via BE|Net
Access based on restaurant/plant #; all managers/ARLs can access
Ability to attach scanned documentation
Imports Sedgwick data monthly
Entry screens context-sensitive based on preceding data
Spellcheck feature

5. When to report an incident hasn’t changed:
Reporting
When to report an incident hasn’t changed:
Whenever there is an incident involving:
Guest
Team member
Property damage
Auto accident (company car and/or on company business)
Robbery, burglary, vandalism, fraud, other criminal actions

6. Investigation Guest Incident
Focus on customer service and medical care
Take note of circumstances/conditions
Document guest’s version of events
Interview witnesses, team members who responded
Take photos

7. Investigation cont. If incident involves foreign object in food:
Obtain object from guest, send to Risk Management
Try to identify source of object
Research number of similar food items served that day
Remember, at all times – display concern and care for the guest, and obtain any necessary medical attention.

8. Investigation cont. Team Member Incident
Make sure team member gets necessary medical attention
Take note of circumstances/conditions
Document team member’s version of events
Interview witnesses, team members who responded
Take photos if applicable

9. Investigation In all cases: Be thorough with documentation
Cover 5 Ws (who, what, when, where, why)
Document any police action
If in doubt – complete a report…better safe than sorry!
Break for questions after this slide
Transition into demo of system.

10. Accessing the Application

11. When you click the link from BE|Net, this is the login screen that displays. You will be assigned specific user information to use for login.
<Live System: Log in as shown on next slide, click Log In to STARS>

12. Click Log In.

13. This is the main menu that displays after login.
<Live System: Use cursor to point to areas as they are mentioned>
It shows that you have opened a new incident and that you are on the start page.
This page lists the different types of incident that you can report; choose the appropriate one by clicking the corresponding Go button.
We’ll start with a Worker’s Compensation incident.
<Live System: Click Go by Worker’s Compensation option>

14. The General Information page displays
The General Information page displays. This page will be the same no matter which type of incident you choose from the main menu.
<Live System: Use cursor to point to areas as they are mentioned>
Notice that the Navigation pane shows you where you are in the process.
Also notice that some fields have a pop-up calendar to select a date, some have drop-down arrows so you can pick from a list, and some are free-entry fields.
<Live System: Complete screen as shown on next slide, click Next>

15. Click Next to proceed.

16. The Employee Information page is the next page to display
The Employee Information page is the next page to display. It gathers information about the affected employee, including personal, demographic, and occupational.
As is common with most applications, fields marked with an asterisk are required-entry fields.
<Live System: Complete as shown on next slide, click Next>

17. The Next button is located at the bottom of the screen, not shown here due to space limitations. After you have completed the required fields, click Next to continue.

18. The next page gathers information about the accident
The next page gathers information about the accident. The majority of the fields on this page are drop-downs. In some cases, subsequent fields may change based on the data value you select for a field. However, the system is set up in this interview format so you get the information you need, and you can’t proceed with the incident entry if you are missing required information.
<Live System: Complete as shown on next slide, click Next>

19. After you have completed the required fields, click Next to continue.

20. The next screen, called Safety Information, gathers more specific information regarding safety precautions used.
Again, the display of fields is data-driven, so other fields may appear.
<Live System: When completing screen as shown on next slide, indicate the Return to Work Qualifier field that appears when “Yes” is selected for “Is the employee expected to miss work?”>

26. Compound Incidents Some incidents are not clear-cut
Incidents can include more than one category
May need to complete more than one report
Click to show each example

27. Example #1 Two team members get into a fight; both are injured
Complete Worker’s Compensation report for each team member
Complete a Security & Loss Prevention report since this is a Workplace Violence incident
Click to show each example

28. Example #2 Guest leaving the parking lot drives through window.
Complete General Liability report for guest
May need to complete reports for any other guests injured
Complete Property Damage report for building, furniture, etc.
Click to show each example

29. Example #3
Team member going to catering event involved in accident, resulting in broken arm and damaged car.
Complete Automobile Liability report
Complete Worker’s Compensation Report
Click to show each example

30. Once you have filed a report:
Filing a Report
Once you have filed a report:
Risk Management/Security & Loss Prevention teams will handle
They will make external contacts, gather additional information
Break for questions after this slide
Transition into demo of system.

31. Support
Incident Reporting application will be supported by Risk Management Team
Contact Risk Management if you have problems or questions using application
Break for questions after this slide
Transition into demo of system.

32. What’s Next? You follow up with your GMs on training
GMs cascade to their management teams
Access to:
Test system
Today’s presentation & notes
Job aid
Practice scenarios
Break for questions after this slide
Transition into demo of system.

33. Test Environment Indefinite access to test environment
Provides opportunity for practice without affecting live data or submitting false claims
Test environment is clearly marked on the launch and landing pages so you don’t mistakenly practice on Live or enter an actual incident on Test.
Break for questions after this slide
Transition into demo of system.

34. Timeline TASK DATE Training cascaded to GMs, then management teams
January 16 - February 17
Open practice time
January 16 - February 27
Live system rollout
February 28
Break for questions after this slide
Transition into demo of system.

35. Reference Guide Located on BE|Net
Accessible from Risk Management page or BE|Trained
Use to refresh memory, look up information
Break for questions after this slide
Transition into demo of system.

36. 9/22/2018 5:39 PM
Questions about the new CS Stars Risk Management & Security Incident Reporting System? For Workers Compensation questions:  Margaret Latta – (614) For Guest Incident/Injuries:  Christy Lowry – (614) For Security-Related issues:  Tyler Shafer– (614)