1. Planning the Analog Sunset at UC Berkeley
-- Meeting the Challenges of a Digital Transition

2. Introduction - Staffing
224 General Assignment Classrooms
211 with technology
Frontline Support
3 CTS FTE Staff
2 student shifts 7:30am - 8pm*
25 student available
Design & Engineering
6.5 FTE
2 shifts of Room Check students 7:30am - 10am, 5pm - 8pm
(same pool of frontline support)
Auditorium Camera Operator
4 locations with student staff
(same CTS staff as point contact)
*Fall 2014 new hours of operation

3. Classroom Technology Specifications & Design
Basic
Projector (Panasonic) with VGA input
AMX control system with touch panel, phasing out last of hard-button systems
DVD/VHS player
Auxiliary connection for region free DVD players or other devices
Wall mounted speaker system for program sound
Enhanced (Basic installation plus...)
Wireless and wired microphones for voice lift
Assistive listening system
*Screencast recording devices in some locations (program and audio)
Larger Classrooms and Auditoria
Multiple wireless and wired microphones for voice lift
Multiple projectors and additional inputs in some locations
*Webcast recording devices with student camera operator in some locations
Active Learning (Collaboration) Classroom
Technology varies depending on the focus of the space
Additional Equipment stored in Equipment Closets located around campus
Document camera cart
Simple projection cart
Portable screen

4. Technology Use Culture at UC Berkeley
“Bring your Own Device”
CTS provides A/V equipment checkout program (but no laptop checkout)
Adapters installed in classrooms (MDP-to-VGA or MDP-to-HDMI)
Systems must be device and operating system agnostic
Users curate their content on their own devices
A good instruction set and consistency in the user experience are key
Decentralized A/V-IT Support on Campus
ETS, IST, SAIT, CSS, Departments support different populations, services and levels of support/access to resources
ETS support scope: Assist faculty with technology when they are teaching in the general assignment classrooms.
Troubleshooting basic computer problems in the classroom (vs A/V problems)
Coordinate with IST for network issues and PP-CS for facilities issues
Refer to other campus services, as needed

5. The Beginning of the HD Transition
Catalysts
Trends in AV industry and higher education
Difficult to replace VCR with similar model to maintain continuity in AMX code
Supporting pedagogy needs for HD and legacy content
Future-proofing ongoing classroom investments
Discussions with key faculty and the Office of the Registrar
Design engineer researched HD equipment and considerations for functionality
Equipment availability (new in the product lifecycle)
Standardizing in all classrooms - supporting legacy inputs and HDMI

6. Building the Rack - The HD Test Unit
Considerations
Sources
Display devices
Legacy equipment support
Inputs in use
Reusing existing hardware
Established HD-capable technology with reputable vendors
AMX control system and touch panel
Extron DTP transceiver
Previous standardization allowed for minimal compromise in new design
Set up a test rack in the engineering shop - June 2013
Testing the plug and play experience

7. Moffitt 145(new classroom)
Beta Installation
Moffitt 145(new classroom)
North Gate 105
(summer refresh)
Test rack confirmed implementation and functionality
Identified rooms with upcoming needs in August 2013, ‘refresh’ existing classroom and brand new installation (and beyond)
Purchased HD equipment in batches
Unique funding sources, but same core design
Refreshing existing technology in the classroom
Incentive classroom
Active Learning Classroom

8. HDCP Meets Webcast in Northgate 105
What is HDCP?
High-bandwidth Digital Content Protection
What does HDCP affect?
Encrypted HD content played through the HDMI port
HDCP “ON” was tested by the engineers to allow HD content from capable devices
Unfortunately Webcast capture cards are not HDCP compliant = green screen recorded
Testing in the field
VGA adapters
EDID emulator, requires downgrade to SD content over HD connection
DVI-to-HDMI converter that strips HDCP from the digital signal
ERROR!
V.S.

9. Pilot Phase This pilot was completed during the Spring 2014 semester
ETS staff received ITIL training during January 2014
Partners brought into the discussion
Office of the Registrar
Library
ETS Classroom Services Help Desk, Webcast, Operations
Physically close to help desk to ensure comprehensive support
Change Management for pilot refresh during spring 2014 instruction
Smaller classroom (<25 seats) to reduce overall impact
Working with 10 or so instructors with various academic emphasis
Document processes and timelines
Plan communications

10. Pilot Phase - Communication Plan
… We want to inform as many faculty as possible, and try to reduce the impact for both other partner departments and ourselves.
Send out
Post flyers in classroom
Create online presence

11. Pilot Phase - Execution
Spring instruction, 2014, two months after the semester began
Communication
was sent out 2 weeks prior to equipment refresh to all faculty teaching in the space (again on the week of the installation)
Notices is posted in classroom with survey link
Equipment upgrade
Installation completed in one evening
Tested by installation technician
Help Desk Technician verified the room is in working condition before first class started
Help Desk technician visits the instructor at the beginning of every class to help instructor adapt to the change and provide immediate assistance
Added benefit of increasing writing surface area!

12. Looking into the Future
Big conduit to pull new cables
What comes after CAT6?
Researching New Technology
Wireless Projection
Expansion or replacement of remote management system
VoIP using AMX Touchpanel
Following changes in pedagogy

13. Educational Technology Services
Presenter
Nicole Sattler
ILung Annie Hsu
ETS Website
Educational Technology Services
Classroom Info Database
Contact Information:
Classroom Technology Support Front Desk

14. -- Appendix --

15. The “Black Box” Standard Definition AV Rack High Definition AV Rack
AMX 7-inch touch panel for control
Extron analog video switcher
VGA and composite video inputs
Toshiba DVD/VHS player with IR control
Volume control knobs for microphones
Rane audio DSP
AMX 7-inch touch panel for control
Extron HD video switcher with analog inputs
VGA, HDMI and composite video inputs
Pioneer blu-ray player with IR control
Volume control knobs for microphones
Extron audio DSP (Rane model was discontinued in 2014)

16. Basic Classroom Installation Equipment List