1. Buy Center Escalation path
Escalate to…
MS Regional Process Owner
APAC ,MEA& Configuration - Sachin Kukreja
Europe-Juan Stein -
LATAM- Bruno Napoli-
North America ,Buy Desk CSD& 3CP - Tanner Busby-
Buy Desk MSNA- Murray Oxley -
Buy Center SLA: Response in 48 hours
Tier 4
Escalate to…
Chennai BC Lead´
Ram Krishnan (Accenture)
Helpdesk Lead (24 business hours )
ASIA, MEA, EUROPE - Lakshmanan Seshadri (Accenture)
Russia -Anna Lenkiewicz (Accenture)
LATAM ,North America, Buy Desk & 3CP- Abhishek Asthana (Accenture)
Tier 3
Escalate to... (if no response from Step 2)
Buy Center Supervisor (24 business hours )
APAC- Divya Durairaj
MEA & Israel- Jaiganesh Manickavelan
Europe- Chandrashekhar Krishnamoorthy
LATAM – Murugaraj Arunachalam
North America-Kamalahasan Balu
Russia – Timea Boglarka Rakosi
Buy Desk MSNA &CSD -Kalaiselvi Balasubramanian -
3CP Operations -Kamesh
Configuration -Preethika Haridas
Tier 2
Buy Center
- CIM Portal
Search for Knowledge articles for response
Create a ticket to BC Team by using
Refer to “Country Profile” Slide, for “BC Support Alias”.
CRM ticket is automatically created / sender receives with CRM ticket number
Expected Response turnaround time from BC–2 Business days North America-1 Business day Buy Desk
Send an to the
Expected Response turnaround time from Buy Desk– 4 hours
Central Services Desk Help to escalate your request.
Expected Response turnaround time from Buy Desk– 1 Business day
3CP
Send an to the 3CP Compliance Support Team
Expected Response turnaround time from 3CP– 4 hours
Configuration
Expected Response turnaround time from Configuration –1 Business day
Tier 1
Buy Center issues are centrally managed in CIM portal, by users sending inquiries to the Buy Center support
If you receive an inadequate response or need to escalate an issue, follow the path
Start Here