1. WINcare - RADWIN Services Program

2. WINcare – RADWIN’s Services Program1
WINcare is RADWIN’s official Global Services Program 2
WINcare is offered to RADWIN customers through RADWIN partners 3
WINcare includes 4 SLA packages: Basic Plus, Extended, Advanced and Premium 4
WINcare SLA packages are defined according to carrier needs 5
WINcare SLA packages are offered on a modular basis which enable carriers to choose the right service package according to their needs 6
WINcare is the ideal way for carriers to ensure network availability, optimize network performance and receive technical support in real time dd

3. WINcare – Your Benefits
Avilability- Technical Support and Professional Helpdesk - always available via Phone, and Web (CMS)
Network Availability – WINcare ensures your network availability and optimize network performance
S.O.S Replacement - Replacement of faulty units within 48 hours
RADWIN SERVICES
Manage your Cases – Get full access to RADWIN CMS (Case Management System) to open cases (tickets) and track them
Planner Tool– get RADWIN Planner Tool - design & analyze your RF network with integrated analysis tools
Become a V.I.P customer – WINcare gives you priority handling 24 X 7
Access to RADWIN knowledge Base and Updates– Access to published documentations, troubleshooting guidance and software updates
True Peace Of Mind – We will monitor your network stability through WINcare

4. WINcare – Global Call Center
APAC Support Center
EMEA Support Center
Americas Support Center
WINcare Global Call Center Management

5. WINcare – RADWIN Service Packages

6. WINcare – Service Features
Warranty
Helpdesk 8x5
Helpdesk 24x7
R-Planner Tool
Advanced RMA
Hardware & Software Warranty
Hardware Warranty - Hardware repair or replacement in compliance with RADWIN's Standard RMA Policy.
Software Warranty - Software maintenance, update versions and upgrades via RADWIN portal.
Hardware & Software Warranty Include basic helpdesk - answers to general inquiries and basic product operation verification. dd 6

7. WINcare – Service Features
Warranty
Helpdesk 8x5
Helpdesk 24x7
R-Planner Tool
Advanced RMA
Helpdesk 8x5
Technical Support Service via :
Phone
Web - CMS (Case Management System) Sunday-Thursday 9:00 AM to 6:00 PM local time, excluding public holidays at the regional support center office. dd 7

8. WINcare – Service Features
Warranty
Helpdesk 8x5
Helpdesk 24x7
R-Planner Tool
Advanced RMA
Help desk 24x7
Technical Support Service via
Phone
Web - CMS (Case Management System) Available 24x7 Human response available during non-business hours at: dd 8

9. WINcare – Service Features
Warranty
Helpdesk 8x5
Helpdesk 24x7
R-Planner Tool
Advanced RMA
RADWIN R-Planner Tool
R-Planner Tool license (up to 5 users) granted to the SLA customer. The RADWIN R-Planner Tool is a professional web based platform that facilitates the design & analysis of RF networks. R-Planner offers integrated analysis tools, a built-in report generator and complete product database access. dd 9

10. WINcare – Service Features
Placeholder for your own sub headline
Warranty
Helpdesk 8x5
Helpdesk 24x7
R-Planner Tool
Advanced RMA
Advanced RMA
Advanced RMA ensures that once an RMA approval is issued, a replacement will be shipped within 48 hours.
Advanced RMA will be provided as part of the Premium Service package only. dd 10

11. WINcare – HQ Team WINcare – Would You Like To Hear More ? Contact Us
Michal Danziger Rosenbaum, Commercial Manager Commercial & Sales issues
Tel:
Mobile:
Dan Weitzman , AVP, Professional Services Services & Technical issues
Tel:
Mobile:
General Information – dd 11

12. Thank You!