1. WHEN CONFLICT HAPPENS
AND IT WILL HAPPEN……

2. WHAT WOULD YOU DO? The Meeting after the Meeting
She’s As Mean As a Snake
The Know It All

3. KEEP IN MIND….. What is important to her? Watch your face.
Its natural.
Can you forgive and forget?

4. TIPS FOR MANAGING AND RESOLVING
It ain’t about winning.
Be Aretha….RESPECT.
Be here and now.
Pick your battles.
Do you want to resolve of do you want to get even?
“Let It Go”

5. PRACTICE MAKES PERFECT
“I want to understand what has upset you.”
“I want to know what you were really hoping for.”
“Can you say more about that?”
“Is that the way it usually happens?”
“I can understand how upsetting that must have been.”
“I really appreciate that we are talking about this issue.”
“Iam glas glad we are trying to figure this out.”