1. 8-D Problem Solving Index Appendix Attachments Glossary The Basics 2
Analysis vs Action, Problem vs Symptom 5
Tools & Statistics 6
D0 ∞ Problem Identified 23
Process Variation 35
When Is An 8-D Necessary? 43
D1 ∞ Teams 49
D2 ∞ Describe the Problem 70
D3 ∞ Containment 106
D4 ∞ Define Root Causes 120
D5 ∞ Choose / Verify Corrective Action(s) 168
D6 ∞ Implement / Validate Corrective Action(s) 179
D7 ∞ Prevent Recurrence 192
D8 ∞ Congratulate Team 202
Appendix
Fault Tree Analysis Form
Quality Improvement Sketch Sheet
EW8D Form
Action Plan Work Sheet
Information Database
Glossary
Attachments
Decision making Form
EW8D Tracking Form

2. Course Schedule Day 1 Day 2 8:00 AM 9:30 AM 9:45 AM 11:30 AM 12:15 PM
Introduction
Breakout into teams
Rocket ship crash
Variation
Essentials
D1 - Team
D2 - Describe Problem
9:30 AM
Break
9:45 AM
D3 - Containment
D4 - Identify Root Cause
11:30 AM
Lunch Break
12:15 PM
D5 -Choose/Verify CA
2:00 PM
2:15 PM
D6 - Implement Perm CA
D7 - Prevent Recurrence
D8 - Congratulate Team
4:00 PM
Day 2
8:00 AM
Assemble Project
Review Appendix
Review Attachments
Review Company Procedure
Review Appendix Forms
9:30 AM
Break
9:45 AM
Project
11:30 AM
Lunch Break
Status Discussion
12:30 PM
2:30 PM
2:45 PM
Wrap Up Project
3:45 PM
Test
4:00 PM

3. About This Course....
This course is not meant to be an exercise in “Sit and Listen”.
If you have a question, Please speak up and we can discuss your question or comments.
Timing is approximate.
Breaks are scheduled to be long enough for you to stay aware of ‘What Is Happening’.
Don’t try to remember everything. Use this book as a reference as you progress through an investigation.
There will be an open book test to test your basic understanding of the materials (evidence of effectiveness of the course).