1. Version 24.04.2003 Corrective and Preventive Action 75 52 25

2. Version 24.04.2003 8D-Process 8 Steps 8 Disciplines the most important Techniques in 8D are highlighted in blue worksheets and Question Guidelines as free downloads

3. Version 24.04.2003 8D-Process 8 Steps 8 Disciplines shows latest status of problem solving summary of completed tasks 8D Report

4. Version 24.04.2003 8D-Process Sequence of Steps D.0 D.1 D.2 D.3 D.4D.5D.6D.7D.8 TEAMTEAM ICAICA

5. Version 24.04.2003 0. Become Aware of the Problem '5W' and '2H' 'Stair Step' Five Criteria for the Application of TOPS (8D)

6. Version 24.04.2003 1. Use Team Approach Criteria for selecting a champion Criteria for selecting a team leader Criteria for team composition Rules for team building and team work

7. Version 24.04.2003 2. Describe the Problem Pareto Chart Descriptive Statistics: tables and graphs Flow Charts Cause and Effect Diagram Problem Definition and Problem Profile

8. Version 24.04.2003 2. Describe the Problem Problem Types Type C Type B Type A Type D Plan Actual Time Value

9. Version 24.04.2003 3. Implement and Verify Interim (Containment) Actions inform, check, sort out, mark rework, repair, scrap Reaction Plan (see Control Plan) Checklist for emergencies

10. Version 24.04.2003 4. Define and Verify Root Cause(s) Cause and Effect Diagram Comparative Analysis Logical Testing Analytical Statistics, DoE Verification, Validation: Proof

11. Version 24.04.2003 5. Choose and Verify Permanent Corrective Actions Brainstorming Decision-Making process (incl. assessment of risks and side effects) Verification, Validation

12. Version 24.04.2003 6. Implement Permanent Corrective Action Action plan FMEA Controlling data over time: Paynter Chart

13. Version 24.04.2003 7. Prevent Recurrence Identify opportunities for improvement of: - processes - products - systems QMS

14. Version 24.04.2003 8. Congratulate Your Team Evaluate and record results Complete team experience Final meeting with the Champion Recognition of achievements by the Champion