1. RAMIS Revenue Administration Management Information System (RAMIS)
Mahesh Ranawaka
Deputy Commissioner
Department of Inland Revenue
01 –

2. Revenue Administration and Management Information System
What is RAMIS
Revenue Administration and Management Information System
RA + MIS
9/19/2018

3. RAMIS Objectives Taxpayer IRD Employee
Less hassle to pay tax or handle tax matters
Ability to access tax information
IRD
Increase tax compliance
Increase revenue collection
End to End tax system to serve taxpayer
Employee
Reduce the complexity during tax audits
Ability to access taxpayer’s information
Automation of Services
Minimize the Cost of Tax Compliance
Integration of Information within and outside IRD
Implementation of Service delivery channels
Creation of a Central Data Base for all taxpayers
Improve Tax revenue through effective monitoring of compliance
Data analysis and reporting – reports for KPI and Policy decisions

4. Phase 1 Phase 2 Implementation Approach Implementation by March 2016
Rollout Infrastructure, Helpdesk, Call Center
Build and test RAMIS
Implement RAMIS for 6 tax types(VAT, SVAT, CT, NBT, PAYE, WHT)
Phase 2
Maintain Phase 1
Build and Test RAMIS for phase 2
Implement RAMIS for 4 more tax types(Non-Corporate tax, SD, ESC, BGL)
Implementation by October 2016 (overlaps with Phase1)
Started in July 2014
Phase 1 – by March 2016
Phase 2 – by Oct 2016
Maintenance up to 2020

5. RAMIS Overview External Interfaces Walk In Tax Functions Call In
Registration &
Cancellation
Returns
Generation
Assessment
Walk In
Payments
Refunds
Appeals &
Objections
Taxpayer
Services center
External Interfaces
Collections
Clearance
Directions
Tax Functions
Call In
Taxpayer
Call Center
Increase font size
Workflow
Accounting
Audit
Rules Engine
Notification
E-Service
Reporting
Services
Correspondence
Management
Support Functions
Information &
Transactional
Services
RAMIS Data Store
Copyright 2016, Sri Lanka Inland Revenue

6. Introduction to e- services
E-Filing available on the IRD portal (
Greater Convenience
Easier and Simpler Tax Return Filing
E-Filing at be performed anywhere, anytime as long as you have an Internet connection.
This results in greater convenience for taxpayers
Tax return filing is made easier and simpler with online validation checks and quick guides to help you to perform e-Filing

7. IRD NEW Portal

8. Where can I find help in authorizing my staff or tax agents for
e-Filing?
IRD has prepared a quick guide which shows how you can activate the SSIDs and authorize staff / tax agents to act on behalf of you. You can download the quick guide by following the steps below:
Access the IRD portal ( Click Downloads  Quick Guides from the top menu
Click “Detailed quick guide” under the “How to authorize staff or tax agents to act on your behalf” section

9. E-service
access

10. More convenience for taxpayers
Primary Registration
Taxpayer
More convenience for taxpayers
Via e-services
In person with TPSU
[click] Before RAMIS, taxpayers had to come to the IRD office to register, wait in line, and present all documents in hand. If information was incomplete or incorrect, they had to come back and start again. Nobody likes paying taxes, but it’s worse if a complicated process is making it harder
To offer convenience to our fellow citizens, we will be offering three options:
[click] From home, through the e-registration service, taxpayers will be able to go through the registration process from their home or office, and upload the documents to the system. [click] If the information is incomplete or incorrect, the system will immediately point it out so that it can be corrected on the spot
[click] In person, through the improved Taxpayer Services Unit. Taxpayers can be guided by an IRD officer. The reception area in IRD HQ will be transformed into the new TPSU, and there will be interview rooms available. Regional offices will progressively have their own TPSU
[click] Via post office, taxpayers will be able to send their registration documents and forms. These will be received and processed in the processing center (which is explained later)
By making life easier to the taxpayers when they interact with us, we hope to increase the number of compliant citizens
For our reference:
Pain points referred: “Registration is manual and requires providing the same information multiple times”
In person, via TPSU
Via post office
Via Post office
From home, via e-services

11. Registration Primary Registration
Registration request can made by
Online
E-Service
Post
APPROVED
ONHOLD
REJECT

12. Registration PIN Request
Registered tax payer can request PIN through e-service or online
PIN number received within 7 to 14 days by mail
Before the using PIN number have to be active within 45 days and change the password
Tax payer can change the password and can request for the changes

13. Registration Tax Registration
Request can made for the registration of the following tax type by online,e-service or post
VAT and SVAT
NBT
Income Tax cooperate
Paye
WHT
Non-Corporate tax, SD, ESC, BGL

14. Taxpayer Registration: Forced Registration
Cross checking of tax information in RAMIS
System Information
NBT – IT Return / VAT Return
VAT – IT Return/ NBT
Informer Information
Acknowledge
On Hold
Issue SMS
Reject
SMS or
Register
Reporting on tax evasion

15. Approver for all tax types
An example of staff and tax agent authorization
Preparer for VAT
1. Company A preparer staff prepares VAT
2. Tax Agent preparer staff prepares VAT for Company A
Company A
Approver for VAT
Preparer for VAT
3. Company A approver staff submits VAT to IRD
Staff of Company A
Tax Agent
Preparer for WHT
IRD
Staff of Tax Agent
Preparer for NBT, SVAT
Company B
4. Company B preparer staff prepares NBT and SVAT
6. Company B approver staff submits NBT, SVAT and WHT to IRD
2. Tax Agent preparer staff prepares WHT for Company B
Approver for all tax types
Staff of Company B

16. New e-services will be progressively rolled out to allow taxpayers to transact anytime, anywhere
We know that the step from paper to electronic can be intimidating. This is why we have created a central place where you can easily find what you want,
This one-stop page will be accessed from the IRD portal
The page is organized in five sections:
Direct links to the e-services
An overview of the e-services covering the tax cycle, and a set of quick guides to help you use them
A place to find the relevant forms you need based on the type of organization and the tax function, and the same to check which are the documents to be provided for each tax function (e.g. to register for VAT)
A list of the help options available: call center, TPSU and IRD tax portal
We are currently designing and developing the landing page, so what you see here is just the concept

17. New e-services will be progressively rolled out to allow taxpayers to transact anytime, anywhere
Who can use these e-services?
Taxpayers
Appointed staff of corporate taxpayers
Tax agents
What do you need to do to use these e-services?
Register as a taxpayer
Obtain a PIN (Personal Identification Number) from IRD

18. One-stop page for all your e-services, forms and help
The e-services landing page is a one-stop page where the taxpayer will find ALL necessary information and resources related to e-services
Access to e-services
Click here to register as a taxpayer, register for a tax type, request a PIN to use the e-services, and log in to access the different tax e-services
Quick guides
Click here for an overview of the tax processes, and to download the quick guides with step-by-step instructions on how to use the e-services
Download of Forms
Click here to check which documents are required, and to download the forms
Help options
Click here to check the different help options available: call center, Taxpayer Services Unit, IRD portal

19. One-stop page for all your e-services, forms and help
Access to e-services
Click here to register as a taxpayer, register for a tax type, request a PIN to use the e-services, and log in to access the different tax e-services
Quick guides
Click here for an overview of the tax processes, and to download the quick guides with step-by-step instructions on how to use the e-services
Download of Forms
Click here to check which documents are required, and to download the forms
Help options
Click here to check the different help options available: call center, Taxpayer Services Unit, IRD portal
Finally, the help options will show you the different ways you can contact IRD for additional help

20. New Call Center 1944 Monday to Friday 9:00 am to 7:00 pm
Saturday 9:00 am to 1:00 pm
Purpose of call center:
To track all taxpayer queries coming into IRD
To facilitate queries in 3 languages
Supported by business consultation unit
To route queries to the appropriate unit for resolution
To provide better turnaround time for every taxpayer query
Through phone call, the taxpayers can contact the call center and they will be able to access self-help options through an integrated voice response system that supports 3 languages (Sinhala, Tamil, English).
They can access frequently asked questions or connect to a call center agent who will be able to assist them with their tax enquiries.
Once connected, the call center agent will have the taxpayers information on screen to assist them with general enquiries. A case will be created and the caller will receive the ticket number on his/her mobile
For more complicated enquiries, the issue will be escalated to officers from the relevant IRD branch/unit. When the enquiry has been resolved, the case will be closed at IRD’s end and an acknowledgement SMS will be sent to the taxpayer.

21. Enhancements to the Taxpayer’s Services Unit (TPSU)
Helps in Taxpayer registration
Helps register for e-services
Helps in request for refund/ clearance certificate/ direction
Helps in making an appeal/ objection
Primary Registration Unit
Monday to Friday
8:30 am to 4:00 pm
Business Consultation Unit
Provides tax specific advice (e.g. tax implications when starting a business)
TPSU
Taxpayers may also walk-in to receive face to face assistance at the Taxpayer Services Unit (TPSU).
For collection of documents from the taxpayer, a specific officer will be there to assist
For general queries and tax advice, taxpayers will be directed to the interview rooms opposite the reception area where they will be served face to face with an IRD officer.
For complicated queries or transactions such as registration and appeals, they will be directed to the TPSU office where TPSU officers will assist them with their queries and transactions.
Primary Registration Unit :
Registration as a taxpayer and issuing of Taxpayer Identification Number (TIN)
Issuing of Personal Identification Number (PIN) to use the eServices
Tax Registration Unit
Registration for tax types (VAT, SVAT, WHT, PAYE or NBT)
Customer Information Update Unit
Updating of customer or tax type profile
Business Consultation Unit
Advice on tax responsibilities and obligations
Customer Supporting and Promotion Unit
Issuing of clearance certificates, credit vouchers, copies of returns, paying in slips etc.
Central Document Management Unit
Collection of returns and supporting documents
Document Collection Unit
Collects documents and issues acknowledgements
Taxpayer

22. Reminders by SMS or email to avoid penalties
Your request to change your taxpayer profile details is on hold. Please contact IRD
Please submit your pending return corresponding to the period from [date1] to [date2]
Please be reminded to file your return. The filing date will close on [date]
The payment due date is on [date]. Please pay promptly to avoid penalties
Reminders are sent to the taxpayers via SMS or before the deadline for submission. As a result of these reminders, taxpayers are reminded to fulfil their tax obligations which translates into less risk of penalties for the taxpayer
Note: these are for illustration purposes. The message does not correspond with the real one

23. IRD portal New design Content in 3 languages
Better organization of the information
New functionalities for easier navigation
Download the quick guide

24. RAMIS- the new IRD Revenue Administration Management Information System
Assessment / Refund
Appeals &
Objections
Registration
Returns
Payment
Clearance
End to end support for all tax related functions
For example:
Automated matching of VAT input and output schedules
Automating tax processing using business rules
Workflow implementation to facilitate efficient tax administration
Alerts and notifications to taxpayers to increase compliance
Increased convenience for taxpayers to transact anytime, anywhere through e-services
Reducing compliance costs
The key addition is RAMIS, the new IRD Revenue Administration Management Information System
It helps us automate all calculations and many decisions. It also provides us a common workplace where information can be shared and we are less dependent on paper files
In the end, this is key to ensure a better, faster and accurate response to the taxpayers
FASTER
MORE EFFICIENT
…resulting in a
and
service

25. Towards delivering excellent service to the taxpaying public
Jaffna
Anuradhapura
Dambulla
Kurunegala
Kegalle
Kandy
Gampaha
Batticalao
Negombo
Nuwara Eliya
Colombo
(IRD Headquarters)
Badulla
As all information is entered into RAMIS regardless whether the submission is from Colombo or the regional offices, RAMIS becomes the one stop portal for all tax information regarding taxpayers.
This greatly simplifies and eases tax processing for IRD officers and results in quicker service to taxpayers. There will also be no more dependency on paper files as all information is already in the system. This means no more waiting for specific documents to be sent from the regional office to Colombo
For instance, with RAMIS, all appeals regardless of where they are received (IRD head office or regional offices) will be registered inside the system. There will be no transfer of paper appeals
Ratnapura
Nawam Mawatha
(4 branches)
Galle
Jawatta Road
(3 branches)
Maharagama
(2 branches)
Matara
Kalutara