1. Enterprise Cloud SERVICE MANAGEMENT OPERATIONS MANAGEMENT
Secure Integrations
Security
Operations
Vulnerability
Response
Finance
Customer
Service
Facilities HR
Secure Integrations
Incident
Marketing
SERVICE MANAGEMENT
Problem
Legal
Change
SERVICENOW PLATFORM
Field
OPERATIONS
MANAGEMENT
Asset
Application
Logic
Application
Development
User
Experience
More
Security
Analytics
Risk
Discovery
CMDB
BUSINESS MANAGEMENT
Operations Management
Operations Management has become more critical and more difficult than ever before, with virtualization and cloud technologies creating dynamic, fluid IT environments. At the core of our operations management capabilities is the same platform and workflow engine that is leveraged by all our service management and business management applications. This workflow extends beyond people processes to become the orchestrator of orchestrators - essentially the traffic controller of all automation tasks. Utilizing this powerful workflow engine, we can push workflow to the requester to allow them to orchestrate configuration changes and manage cloud resources on VMware, Azure or AWS - all fully automated and completely traceable. And because orchestration, change management, and the CMDB are built on a same platform, we can help to eliminate change conflicts and ensure changes go as planned. ServiceWatch, our service discovery and mapping solution, ensures that everything is being managed in a business service-centric context. And when issues do arise, Event Management can detect abnormalities and pinpoint the impacted service by leveraging the CMDB.
And that’s the ServiceNow portfolio. A powerful set of applications spanning operations management, business management and service management across the enterprise – all utilizing a powerful underlying application platform that enables a single system of record – and all sitting on the enterprise cloud of the future.
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ServiceNow brings together Service Management, Operations Management and Business Management on a single system. These domain areas have previously been thought of separate disciplines. We have changed the game by linking these areas together through a service model to change the way people work. Let’s take a look.
Service
Mapping
Vendor
Orchestration
Audit
Event Management
Test
Cloud Management
Demand
Financial
Management
Resource
Project
SDLC
Confidential