2. EdTech Induction Module 2
EdTech Resources
EdTech Induction Module 2

3. EdTech Resources Table of Contents
Resource Room procedures
KSU ID
Reporting technical issues

4. Resource Room Procedures
The Resource Rooms provide teachers with the essential physical facilities needed to prepare for their classes on a daily basis:
Computers
Plan lessons
Access iTools/Notebook software to prepare lesson materials
Check for assigned tasks and ELSD operations
Internet Access
Coursebooks
Sign out hard copies of coursebooks
Classroom resources - markers, pens, paper, erasers, etc
Printing/Photocopying/Scanning
Quota for teachers
Open EdTech ticket in Portal to receive a printing account code

5. Creating a KSU ID Why do I need it? How do I get it?
Logon to e-podiums (Diriyah, Olaysha Science)
Access WIFI on campus
KSU account - for official communication from ELSD
How do I get it?
What if I forget my password?
ELSD Blog > Extra > KSU ID & Wireless Account
KSU ID must be created on campus using KSU internet.

6. E-Support and Reporting Issues
As occurs with IT in any educational establishment/organization, technology may fail at any time in the classroom.
Always be prepared with a PLAN B for your lesson that does not require technology.
Please restart the e-podium to see if it resolves your issue.
Please do not leave your classroom during the lesson.
Please do not send students to the Resource Room.
Please wait until after your session to open a ticket.

7. E-Support and Reporting Issues
Technical problems
The EdTech unit will liaise with the relevant departments to alert them of existing problems.
Commonly reported issues:
E-podiums, interactive whiteboards, projectors, internet, etc
Teacher reports problem in the ELSD Portal
EdTech member verifies the problem and determines which department can correct it
IT problem:
submit a ticket through IT Support
Technical problem: submit a ticket with the E Learning Dept
Resolving maintenance problems is not within the remit of the ELSD.
EdTech member will follow up on the reported issues until they are resolved

8. Opening a Support Ticket
Fill out every field that is marked with a *
Special notes
Help Topic: MUST choose EdTech for ticket to be assigned correctly
Subject: Please begin with the room number where the problem exists
Please view the E-Support video attached to this training module.

9. Further Information
Please visit your campus Resource Room Visit the EdTech blog Where: pyd.ksu.edu.sa/elsdblog