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2. Human Resource Management CASE STUDY (20 Marks) In 2004, Infosys BPO, the Business Process Outsourcing (BPO) arm of one of India's leading information technology companies Infosys Technologies Ltd., started the 'Campus Ambassador Program' (CAP) in India, as part of its long-term strategy of talent sourcing and creating a talent pool. Analysts viewed this innovative strategic linkage between the industry and academia as one of the innovative hiring strategies being implemented in India. Infosys BPO, the Business Process Outsourcing (BPO) arm of one of India's leading information technology companies Infosys Technologies Ltd., was established in April 2002. It was originally established as Progeon but in August 2006, it was rebranded as Infosys BPO so that there would be a single integrated brand for consulting, technology, and BPO.

3. Answer the following question. Q1. What are the challenges faced by the BPOs in India on the HR front? How can companies overcome these challenges?

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