1. “Competencies that HR should now Demonstrate ” Sarah Davis MA MBA MCIPD Senior Consultant, PeopleFirst 5 th August 2010

2. 2 Context Business environment Maturity of the market Size of the organisation Changing role of HR Perception of HR capability HR function structure Outsourcing HR Devolvement to the line E-HR Employee expectations

3. 3 HR Competency Study The RBL Group & University of Michigan 2007

4. 4 The HR Professional is a … Credible Activist Is both credible (respected, admired, listened to) and active (offers a point of view) Culture and Change Steward Appreciates, articulates, and helps shape a company’s culture Talent Manager / Organisational Designer Masters theory, research and practice in both Strategy Architect Has a vision for how the organisation can in the future and plays an active part in the establishment of the overall strategy to deliver on this vision Operational Executor Executes the operational aspects of managing people and organisations Business Ally Contribute to the success of the business by knowing the social context of setting in which their business operates The RBL Group & University of Michigan 2007

5. 5 CIPD Profession Map www.cipd.co.uk

6. 6 What does HR think? CIPD Mini Poll April 2009 (www.cipd.co.uk)

7. 7 My Experience Costs & HR Measures Analytical Thinking Problem Solving Building Relationships Dealing with Conflict Internal Consultancy HR Law Networking Creativity and Innovation Integrity

8. 8 The Fundamentals Do you know your customer? Are the basics in place? What does good look like? Do you have the technical knowledge? Can you apply the theory? Are you adding value? What can you do differently? Where are your strengths?

9. 9 One Size Doesn’t Fit All Technical v Behavioural competencies Best Fit v Best Practice Business experience v HR experience Line Manager Skill v HR Skill Level Represent the business v the employee HR role and level Specialists v Generalists Individual Responsibility Personal Development Opportunities Coaching Colleagues and the Community Generation Y

10. 10 Any Questions?