1. SACRAO 2017 St. Petes, FL It Only Hurts for a Little While:
Making Change Less Painful
M2.9
Bobbie Brown
Monday, February 13
11:00 – 12:00 PM
Sawyer Key

2. Guidebook & Wi-Fi

3. Introduction This is an opportunity to discuss Change
Present change management ideas (already out there)
Explore a practical approach to promoting change in a positive environment

4. Topics of Discussion Different approaches Best Practices
ADKAR
Do it… NOW!
Let’s do it together
Best Practices
How do you deal with those who refuse?

5. Change Management Approach
ADKAR
Awareness
Desire
Knowledge
Ability
Reinforcement
“a goal-oriented change management model that allows teams to focus their activities on specific results” Prosci (1994)

6. ADKAR Make staff AWARE of the drivers for change.
Provide motivation or DESIRE for staff to participate.
Give staff the KNOWLEDGE and skills needed to enact the change.
Make sure the tools & support provide the ABILITY to behave differently.
Monitor and REINFORCE the change.
John Shaw, Prosci, 2013.

7. Do it… NOW! Forceful Results are usually negative:
Mental Stress
Loss of Loyalty
Increased time away from work
Pushing (vs. Pulling)
Resistance does not go away – but you CAN channel it in the right direction

8. Let’s Do It Together!
Allow staff to express concerns (let them dump their bucket)
Empower staff by asking “What can we do to make this change work?”
Guide staff through the learning curve – most change is seen as loss of power because knowledge is power.

9. Best Practices
Discussion Time!

10. Why Do Staff Resist? Loss of status or job security
Non-reinforcing reward systems (intrinsic rewards?)
Surprise and fear of the unknown
Peer pressure
Climate of mistrust
Organizational politics
Fear of failure
Lack of tact or poor timing

11. What Do We Do With those who resist?
Praise in public and correct in private – but DO address resistance formally
Have a one-on-one discussion
Understand their perception of the change
Accept that some staff may separate

12. I might have an answer, but I believe we all learn from each other!
Questions and Answers
Questions?
I might have an answer, but I believe we all learn from each other!

13. Presenter Information
Bobbie Brown
Registrar, Texas Tech University
(806)