1. Wayne State University Transfer Student Success Center (TSSC)
MACRAO Innovation in
Transfer Award 2017
Wayne State University
Transfer Student Success Center (TSSC)

2. TSSC
Presenters
Douglas Freed, Director, TSSC since 2015 (first permanent director of the Center)
Held a variety of administrative positions in higher education since 1986, in both community college and university
Includes admissions, enrollment management, registration, marketing, extension programs, and chief enrollment officer

3. Presenters TSSC Jo Bains, Manager, TSSC since 2015
Started at WSU in 2011 in our Student Service Center, which serves as a liaison for Admissions, Financial Aid, Registration and Records, and Student Accounts Receivable
Higher education career began in 2009 as an Enrollment Center representative, then transitioned to Financial Aid before coming to Wayne State

4. --within the Provost’s Office
TSSC
Established
2014 by Wayne State University’s Division of Educational Outreach and International Programs
--within the Provost’s Office

5. internally with both academic and student services units
TSSC
Purpose
Envisioned as a hub to assist transfer students in navigating Wayne State and advocate on their behalf:
internally with both academic and student services units
externally through partnerships with community colleges and stakeholders

6. Promote transfer student success from prospect through graduation.
TSSC
Mission
Promote transfer student success from prospect through graduation.
“When transfer students don’t know where to go, they can head to the TSSC.”

7. TSSC
Scope
The Center has a breadth of responsibility and influence across activities related to transfer students, including:
direct student service
transfer student recruitment
scholarship awards
transitioning activities such as Orientation and transfer credit evaluation
and academic advising

8. Center staffing consists of: full-time director full-time manager
TSSC
Staffing
Center staffing consists of:
full-time director
full-time manager
part-time student assistants

9. Partnerships and CC Collaborations
TSSC
Partnerships and CC Collaborations
Overseeing articulation and reverse transfer agreements
Engaging with CC executive leadership to develop strategic partnerships
Informing counselors/advisors and staff on programs, curriculum, scholarships and information for students
Custom visit programs for CC staff

10. Transitions: A Community College Conversation
TSSC
Transitions: A Community College Conversation
On-campus event for community college staff, faculty and administrators for the purpose of engaging in conversation about transfer student success and ways we can better serve them.

11. Pre-Admission Direct Student Outreach and Service
TSSC
Pre-Admission Direct Student Outreach and Service
Student Information Session visits at CC’s
Transfer Student Open Houses
Unofficial transfer credit evaluations prior to admission application
Direct student service, providing information on admissions, transfer credit, Orientation, and others

12. Pre-Admission Direct Student Outreach and Service
TSSC
Pre-Admission Direct Student Outreach and Service
Custom visit programs for student groups
Academic advising on-site at major feeders
Phi Theta Kappa Day, an on-campus program to focus on PTK students and advisors
Web site at tssc.wayne.edu

13. Post-Admission Student Engagement and Support
TSSC
Post-Admission Student Engagement and Support
Very personal and proactive approach to supporting students after they are admitted to WSU, which includes active engagement and follow-up as well as aggressive use of data to support students.

14. Post-Admission Student Engagement and Support
TSSC
Post-Admission Student Engagement and Support
Ensuring service to students
Customized presentations to admitted transfer students at University Open Houses, new student days, new student Welcome and other yield activities.
Collaborating with our Division of Student Success and Engagement on design and engagement in multiple transfer Orientation programs on a year-round basis.
Collaborating with the Office of Undergraduate Admissions in review and award of Transfer Merit Scholarships

15. Post-Admission Student Engagement and Support
TSSC
Post-Admission Student Engagement and Support
Reviewing admitted student transcripts to determine if they have met MTA requirements but do not have the MTA endorsement on their transcript.
Transfer Student Learning Community to support transfer students, particularly during the first semester at WSU.
Initiated chapter of Tau Sigma, a national transfer honor society.

16. TSSC
Success Measures
Applications and admissions have increased each year since 2014
New transfer enrollment - Fall 2016 was up nearly 7%. Fall 2017 up 1%.
CC yield up % for Fall 2015, 2016 and 2017 compared to Fall 2014 baseline
Orientation attendance increased 8% for Fall 2017 over Fall 2016

17. TSSC
Success Measures
Students provided direct service in the TSSC increased more than 50% from to , with a satisfaction rating of 3.53 on a 4.0 scale
Tripled Articulation Agreement usage from Fall 16 to Fall 17
Year to year retention % in Fall 2016, highest in 5 years
52% of graduates at Winter 2017 Commencement were transfers
Awarded 2017 Phi Theta Kappa Honor Roll designation for transfer student success, one of only 65 universities nationally

18. TSSC
Summary
Wayne State University’s commitment to supporting transfer students and ensuring their success was the catalyst and driver for establishing the center in Now transfer students have a “home” on campus they to which they can reach out at and get support anytime during their journey at WSU.
Furthermore, the Center’s support has helped create more efficient processes and ensured that practices and services include transfer students.

19. Wayne State University Transfer Student Success Center (TSSC)
Questions?
MACRAO Innovation in
Transfer Award 2017
Wayne State University
Transfer Student Success Center (TSSC)