1. COME TOGETHER to Effect Positive Program Change presented by Fred V
COME TOGETHER to Effect Positive Program Change presented by Fred V. Diers CRM FAI

2. Session Objectives How to Overcome IG Implementation Failures
Exploring Inherent Obstacles to Effective and Sustainable Programs
What is Management’s Role?
What are the Staff’s Commitments?
Steps in Minimizing Resistance to Change
How to Achieve Collaborative Efforts

3. IG PROGRAM CASES Lack of Diverse Groups Coordinated Efforts result in:
Outdated Policies and Retention Schedules
Boilerplate Retention Schedules that don’t reflect organizational structure
Line staff who have minimal knowledge of program policies
Lack of transparency on Program purpose and support
No compliance auditing

4. PROGRAM OBSTACLES Common Barriers: Loss of Program Champion
Lack of Accountability
Complicated Retention Guidelines
Sporadic Management Support
Ineffective ECM Tools
No Enterprise Classification Standards
No Urgency (Back office mentality)
Lack of Program Education to Benefits
Resistance to Change

5. RESISTANCE TO CHANGE Current Trends: No Realized Benefits
No Program Implementation of:
Lifecycle Management of Information Assets
Enterprise Standards and Rules
User Assisted Program Tools
Partial Deployment of Tools
Lack of Compliance Auditing
Policy Adherence Silos

6. OVERCOMING RESISTANCE
Three principles to minimizing resistance to change:
Communicate
Educate
Collaborate

7. COMMUNICATION From Top Executives – From Line Management –
Reinforces Compliance with
Organization wide Governance Policies
Classification / Retention Standards and Rules
Explains Risk Avoidance
Ensures Program Sustainability
From Line Management –
Aligns Goals with Program Policies
Alleviates Fear of Retribution
Promotes Program Benefits

8. EDUCATION The Program Purpose and Benefits:
Access complete and accurate Information easily
Reduce information volumes
Confidence in disposing information in the normal course
Minimize Legal and Operational risks
Program Challenges:
IG Policies and Retention Schedule are Corporate Standards not open to interpretation
The Policies are Living Documents
Implementation will result in document process changes

9. EDUCATION
Management Education to sustain a program by providing resources for:
An enterprise application to create, share, and store information assets
A single repository to store and access final documents / records
Ongoing staff training in the form of ‘town hall’ meetings for collaboration on Standards, Rules and application functionality
Continuous user assistance
Compliance audits

10. COLLABORATION
Achieving Program Implementation and Sustainability requires cooperation:
With Legal, Compliance and Risk (CCO) / (CRO)
With Finance / Tax
With Human Resources
With Internal Audit
With Information Technology

11. COOLABORATION
Collaborating with IT is strategically essential to avoid
Deploying ECM Tools before Standards are set
Deploying Applications based on user requirements
Users setting up indexing and classification structures
The proliferation of Shared Drives & Repositories
Program standards and rules come first, not the technology

12. PROGRAM IMPLEMENTATION
Collaboration with Multiple Stakeholders
Records and Information Governance Policies
Program Policy Adherence and Enforcement
Enterprise ECM Application with embedded Standards
Realistic Retention Schedules
Annual Updates
Ongoing User Support and Training

13. CREDIBLE PROGRAM BENEFITS
Reduces information related risk
Enables organization personnel access to needed information
Provides sustainable information volume reduction
Manages life-cycle of structured and unstructured information
Raises management’s comfort level of ethical conformance to the rules

14. COME TOGETHER, RIGHT NOW, OVER IG
QUESTIONS?
COME TOGETHER,
RIGHT NOW,
OVER IG