1. eKiDs PowerChart Basics
For Ambulatory Staff
Presented by the IS Training Department,
Children’s Hospital of The King’s Daughters
June 2013

2. How to Use this Tutorial
Welcome to the PowerChart Introductory Tutorial for Ambulatory Staff.
This tutorial will give you general knowledge of how to use PowerChart to view patient information.

3. Navigation in this Tutorial
There are several ways to navigate through the content of this tutorial. A few methods include:
Click your left mouse button or use the page down key on your keyboard to move forward in this slide presentation.
Right-click on the current slide and choose ‘Reverse’ to go back to a previous slide in the presentation. 3

4. Course Objectives
Purpose: The purpose of this tutorial is to provide you with a high level overview of the key features of eKiDs PowerChart as an Ambulatory Staff member.
In this brief lesson you will learn how to:
Log in and out of PowerChart
Maintain security while logged in
Locate a patient within PowerChart
Open a patient’s chart
View patient information within the chart
Filter views of patient information based on your preferences

5. Course Contents Introduction Lesson Four: Viewing a Patient’s Chart
Lesson One: Introduction to PowerChart
Lesson Two:
Using Message Center and the Schedule Tab
Lesson Three
Accessing Patient Records
Lesson Four:
Viewing a Patient’s Chart
Lesson Five:
Review

6. Strategies for Success
Remember, before you will be allowed to access eKiDs PowerChart, you must:
Successfully pass the eKiDs Ambulatory PowerChart Basics proficiency test with 80% or higher.
Complete all applicable PowerChart training as indicated by your manager or education coordinator.
Sign the Information Services’ Systems Access and Confidentiality Acknowledgement.

7. Security & Password Considerations
The FIRST TIME you login, enter your username and password. You will then be prompted to change your password. 
Never write your password down.
Choose a password you can memorize.
If you forget your password, call the IS help desk at to have your password reset.
Login immediately after it has been reset and change your password.
If you need assistance with the PowerChart application call the IS support line at
Never share your password with anyone!

8. Accessing PowerChart via Virtual Desktop
If you have access to Virtual Desktop, you will be able to login to PowerChart simply by clicking the PowerChart icon. The PowerChart login screen will appear, without the need to login to Citrix.

9. Accessing Citrix
As necessary, you may also need to access PowerChart via Citrix. To access eKiDs PowerChart via Citrix, you must first log in to the Citrix Web Interface.
You can access the Citrix Web Interface in two ways:
On KDnet, under Popular Links, select Citrix Web Access.
Type “ekids” into your web browser.

10. Accessing PowerChart
After you have logged into Citrix, all applications for which you have access will display. Select PowerChart and log in using your username and password.
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11. Common Login Errors
A Security Failure error will occur if make a mistake while typing in your User Name and Password or if you are not yet authorized to access PowerChart.
If you try to login three times in a row and are unsuccessful, you will be given an error message but may immediately attempt to sign back on. 11

12. Securing your Workstation
Anytime that you need to move away from your workstation, ensure that your workstation is secured using a method below.
Suspend – Locks your PC until you re-enter your password.
Exit – Allows you to completely exit the application. 12

13. Accessing PowerChart – Complications???
If there are any problems accessing PowerChart or if you do not know your login credentials, contact the IS Help Desk at
If you have problems within the PowerChart application contact the IS Support Specialist at

14. To jump in to Lesson One, click the eKiDs icon below.