1. Present and Facilitate with style and tact
Facilitation Skills 2
Present and Facilitate with style and tact

2. Training methodologies

3. Team work
Team work Video

4. Facilitation «do’s» and «dont’s»!
In your groups:
Discuss and agree on 3 top do’s of facilitation (Table 1 &2) – use green sticky notes
Discuss and agree on 3 top dont’s of facilitation (Table 3, 4 & 5) – use pink sticky notes
You have 10 minutes!

5. ‘Questions’ Paraphrase for the audience
Ask the person who asked the question to clarify, if needed
Throw the question back at your audience:
- the participants
- the one who asked the question!
If you do not know the answer, say so!

6. Would someone like to answer this question?
‘Questions’
Make the link between yours and your audience answers
Make the link between your answer and your presentation
Use anecdotes, examples, stories
Would someone like to answer this question?
Answer back to all participants, not directly to the one who asked you the question!

7. Use closed questions (yes/no answers) to redirect/summarise:
Use open questions:
“Who? Why? What? When? How?”
Use closed questions (yes/no answers) to redirect/summarise:
“Were you trying to say…?”
“ Let me see if I understood you right, you mean… “

8. Use questions focused on your audience:
How do YOU understand this point?
Why is this important for YOU?
Tell us more about YOUR experience with...?
And also Why? How......?

9. Feedback
Help participants reflect on the learning by using the following type of questions:
1. What have you done well e.g. in the exercise?
What would you improve? What would you need to improve?
What challenges did you face during the exercise?
What is your plan of action to apply the learning back at your work?

10. 1 Draw on participants’ knowledge
Facilitation
1 Draw on participants’ knowledge
Encourage quieter participants to engage
Control “over-enthusiasm”
Highlight relevant points shared
Build on suggestions
“De-personalize” issues
Welcome participants’ experience sharing

11. 2 Seek consensus, stress commonalities
Facilitation
2 Seek consensus, stress commonalities
Identify points of agreement
Highlight commonalities in contributions
Link those back to the content of your session/workshop

12. 3 Foster critical thinking
Facilitation
3 Foster critical thinking
Challenge groups with dilemmas
Use scenarios to trigger thinking

13. 4 Dealing with difficult participants
Facilitation
4 Dealing with difficult participants
Seating arrangements
Use ground rules
Refer back to objectives of workshop
Avoid direct confrontation
Task them!

14. Thank you! Questions