1. SERVICENOW ADMIN Training at GoLogica Technologies Email id: info@gologica.cominfo@gologica.com corporate@gologica.com India : +91 - 82 9696 0414. USA : +1 (646) 586 - 2969. www.gologica.com

2. About SERVICENOW ADMIN ServiceNow Admin can arrange the framework in a wide range of approaches to address an association’s business needs. They can introduce and set up any number of the procedure applications that are given ServiceNow and furthermore make custom applications. Applications can be made accessible to chose clients by method for parts and different access controls. The framework may likewise be arranged to send and get email as an approach to make and track benefit demands.

3. Introduction of ServiceNow Admin Functional, Administrators and Implementers Any Programmers Database Developers/Administrators Testing Professionals Enterprise Resource Planning Professionals Customer Relationship Management Professionals Business Intelligence Professionals Business Process Management Professionals Middleware TL consultants professionals Any degree Fresher’s HP Service managers professionals BMC Remedy professionals Computer Associates Service Desk Managers professionals IBM Smart Cloud Desk Engineers professionals ITSM/ITIL professionals Ticketing tl Professionals Business Analyst/System analyst

4. Introduction to Service Now What is Service Now Why and who can use Service Now Concept of cloud computing in Service Now Introduction to ITIL foundation Navigation and users Helpful portals, releases Incident Management Overview Incident management process Continual service improvement to incident management Change Management Overview Change management process (Raising, planning and Authorize) Change management workflow and change task Continual service improvement to change management

5. Problem Management Overview Problem management process (identify, Investigate, Resolve) Problem management workflow and problem task types Continual Service improvement to problem management Context menu Asset and Configuration management Introduction to CI and Asset Class and category CI Model and type of assets CMDB Plug-in and CI Relationships Knowledge Management Overview Knowledge Management Roles Application and Modules Using Knowledge

6. Creating Knowledge Translating Knowledge Tracking and Reporting on Knowledge SLA & SDLC Introduction to SLA,OLA and UPC SLA Workflow Service Level Agreement SDLC In Service now

7. Other Trainings SAP ORACLE SAS Big Data LANGUAGES IBM PEOPLESOFT NETWORK CLOUD COMPUTING TESTING SIEBEL Mobile Applications Microsoft Web Technology Workday Hyperion FUSION Digital Marketing

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