2. Company Overview
Provider of IT and program support services to civilian Government agencies and the Department of Defense
Project Management
ITIL Based Help Desk and Desktop Support
Internet/Intranet Website and Client Application Development
IT Support Services
IT Solutions
Systems Administration
Business Requirements/Analysis
Domain/System Architecture
Qualifies as 8(a), SB/SDB, and HUBZone
NAICS Codes: , , , , , , , ,
GSA IT 70 Schedule GS-35F-0047Y: 132-8, ,
DUNS:

3. CCT Capabilities Project Management
Systems/Business Requirements/Analysis
Initiating
Planning
Executing the Project
Monitoring and Controlling
Closing the Project

4. CCT Capabilities Help Desk Support
Tier 2/3 Service Desk Support Services
Knowledge Base Systems
Resource Tracking Systems
Root Cause Tracking Systems
COTS management software systems
Desktop Remote Assistance
Incident, Problem, Change, Release, and Configuration Management
Establishing and Meeting SLA’s and OLA’s

5. CCT Capabilities Desktop Support
Technology Refresh
Support for Remote Users
, Calendaring, Discussion DB, and Team Room Services
Installs, Moves, Adds, and Changes (IMACs)
End-User Training
End-User Documentation
Mobile Computing Seats
Mobile Device (PDA/ Cellular Phones) Management

6. CCT Capabilities IT Support Services
Business Analysis
Replenishment of Hardware
Application Hosting
Database/Web Hosting
Desktop and Server Management
COTS management software systems Application Development, Internet/Intranet Website Development
Maintenance Programming/Content Maintenance
IT Systems Administration

7. CCT Capabilities IT Solutions
Software Engineering/Application Development / Internet/Intranet Website Development
Environment Analysis / Surveys
Domain / System Architecture
Recommendations
Requirements Definitions and Gathering
Project Planning
COTS management software systems Application Development
Testing/QA
Data Migration
System Documentation
Help Desk and User Training
Network Engineering and Telecommunications
Architecture Analysis
Requirements Definition
Design and Installation
Incident (Help Desk) Management
Problem (Help Desk) Management
Change Management
Release Management
Configuration Management

8. CCT Capabilities IT Solutions
Information Systems Services
Help Desk
Desktop Support
Remote Management
Web-based Applications
Technical Consulting
Training
Field Support
Institutional Information Systems
Database Administration
Server Administration
Optimization
Data Migration
Application Development
Administrator and User Training

9. CCT Capabilities System Administration
Release Management
Configuration Management
Database Administration
Usage Reporting
Data Migration
Issue Resolution
Maintenance and Upgrades

10. Certifications ITIL Certified IBM Lotus Domino Certified PMI Certified
MCI Masters Award Recipient

11. CCT Customers Freddie Mac
Produced Configuration Management Database Model
Certified Financial and Non-financial applications to ensure CMDB accuracy
Provided training to department analysts.
Provided application profile certification instructional support to SMEs.
Analyzed current processes and documented process improvements.
Produced Visio diagrams to document workflow.

12. CCT Customers Export-Import Bank of the U.S.
Asset Management System (loans, insurance, guarantees)
Letter of Interest Tracking System
Electronic Payment System
Personnel Management System
Fannie Mae
Business Analysis
Project Management
Requirements documentation
Group liason
Armed Forces Benefit Association
Help Desk Personnel Information Tracking System
Help Desk Knowledge Base
Help Desk Root Cause Tracking System
COTS management software systems

13. CCT Customers US Department of Housing and Urban Development (HUD)
Help Desk Task Tracking System
User Provisioning Workflow System
Automated Reporting System
COTS management software systems
US Department of Health & Human Services (HHS)
Document Suspense Tracking System
Document Web-based User Registration System
Web-based Workflow and Notification System
US Federal Aviation Administration (FAA)
Online Survey System
Hardware and Software Maintenance and Upgrades
COTS management software systems application development

14. CCT Customers Office of the Undersecretary of Defense (OUSD)
Lotus Domino/Javascript Application Development
Project Plan Development
COTS management software systems Coding
Data Migration
U.S. Federal Reserve Board
Environment Analysis
Recommendations
National Guard Bureau
Requirements Defining and Gathering
Hardware Research and Recommendations
Demonstrations

15. Company Contact Information
POCs: Henry “Jaye” Clarks IV
Phone:
Mark Chang
Phone:
Headquarters Address:
1312 V St. SE
Washington, DC 20020