1. Chapter 6:
Community Features

2. Community Features Forums, for conversations with community
Ideas, for the sharing of inventiveness
Blogs, for logging relevant announcements and articles

3. Forums Establishes a discussion or support forum on the portal
Can be managed from within CRM or via front-side editing
A Forum has one or more forum threads

4. Forum Entity Attributes and Relationships Name Thread Page Template
Description
Website
Parent Page
Thread Count
Partial URL
Post Count
Last Post
Display Order
Publishing State
Hidden From Sitemap
Forum Page Template

5. Forum Threads
A collection of posts, usually displayed from oldest to latest
Can contain any number of posts
Users can post multiple times on the same thread
Thread can be “pinned” to the top of the forum
Provides tracking for popularity and post views

6. Forum Thread Entity Attributes and Relationships Name Answered?
First Post
Forum
Type
Last Post
Sticky
Post Count
View Count
Last Post Date

7. Forum Thread Types
Used to categorize or identify the kind of thread being discussed
Attributes and Relationships
Name
Website
Requires Answer
Allows Voting
Display Order
Is Default

8. Forum Posts User-submitted message enclosed into a block containing:
User's details
The date and time it was submitted
Members are usually allowed to edit or delete their own posts.
Posts are contained within Post Threads

9. Forum Post Entity Attributes and Relationships Name Forum Thread
Author
Date
Content
Answer?
Helpful Vote Count

10. Forum Moderation
Moderators are forum users granted access to the forum's threads and posts for the purpose of moderating the discussion and also keeping the forum clean (neutralizing spam and spambots etc.)
Web Roles define forum moderators
Moderators may perform the following actions on threads or posts:
Delete
Add
Edit
Remove

11. Forum Access Permissions
Gives users basic access or enhanced security for a forum
Attributes and Relationships
Name
Forum
Right
Restrict Read
Grant Change

12. Forum Alerts
Allows users to subscribe to threads and receive alerts when new posts arrive
Attributes and Relationships
Subscriber
Thread
Expiration Date

13. Ideas Provides a way to gather feedback from your community. Contains:
Configurations for obtaining customer-submitted ideas
Voting
Comments

14. Idea Forum A Forum for managing Ideas
Read access to an idea forum can be restricted to certain web roles using the Roles with Read Access relationship.
Attributes:
Title - Votes Per Idea
Website - Votes Per User
Partial URL
Summary
New Idea Policy: Open, Moderated, Closed, Authenticated
Comment Policy
Voting Policy
Voting Type

15. Ideas Ideas can be commented on and voted on
Act as a sticky note with an Idea
Attributes:
Title
Idea Forum
Partial URL
Published
Copy
Summary
Author Name,
Status Reason: New. Accepted, Completed, Rejected
Comment Policy
Votes Up and Down

16. Blogs Similar to an announcement forum
Can be used to post updates, announcements, articles, information, How-to documentation, etc.
Interactive; you can comment on and rate blog posts
These interactions are moderated

17. Blogs Attributes and Relationships Post Template Name Archive Template
Website
Summary
Parent Page
Comment Policy
Partial URL
Blog Posts
Home Template
Author Roles

18. Blog Posts Can be managed from within CRM or with inline editing
Only the blog post author or a Blog administrator can edit or delete a post
Only Authors/Admins can see their own unpublished posts
Deleting a blog post will also delete associated comments

19. Blog Post Entity Attributes and Relationships Title Comment Policy
Blog Posts Comments
Blog
Partial URL
Web Files
Author
Tags
Date
Summary
Copy
Published