1. HOME AFFAIRS: EASTERN CAPE BRIEFING TO PORTFOLIO COMMITTEE
08 March 2005

2. STATE OF THE PROVINCE ACCOMMODATION PROGRESS
RAMP project addressing some areas
23 accommodation needs for EC approved
A list of the worst offices prepared and submitted to DPW with recommendations
DPW promised to look at building new offices in areas where available accommodation is not suitable
Management Services and CSIR visited EC to look at location of offices
CHALLENGES
30% of office accommodation in the Eastern Cape is satisfactory in terms of location, space, access, visibility
Public Works indication that funds for new leases are not available
Lack of sponsors for NVC, and challenges major than just painting
Justice being impatient at the slow progress in Home Affairs moving from their offices
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

3. STATE OF THE PROVINCE ACCOMMODATION MPCCs
Centane, Cofimvaba, Sterkspruit
OR TAMBO MUNICIPALITY DONATIONS
Mqanduli, Ngqeleni,Libode
SHACKS/CARAVANS
Lady Frere, Ngqamakhwe
CONTAINER
Flagstaff
DEPARTMENT OF JUSTICE, EDUCATION, SOCIAL DEVELOPMENT
Qumbu, Port St Johns, Keiskammahoek, Mt Frere, Bhizana, Idutywa, Elliotdale,Tsolo, Cala,Mzimkhulu, Mt Ayliff, Maluti
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

4. STATE OF THE PROVINCE INFORMATION TECHNOLOGY
NETWORK POINTS INSTALLED, NEXT STEP INSTALLATION OF PCs
Mt Ayliff, Maluti,Cofimvaba MPCC, Tsolo,Libode,
IN PROGRAMME FOR INSTALLATION OF NETWORK POINTS
Idutywa, Tsomo, Mdantsane, Peddie, WhittleSea
NO ELECTRICITY
Ntabankulu, Mqanduli, Centane MPCC, Willowvale, Ngqeleni, Elliotdale, Ngqamakhwe,Flagstaff
NEGOTIATIONS FOR PERMISSION FROM JUSTICE
Qumbu
IT OFFICIAL ALLOCATED TO THE PROVINCE FROM MARCH 2005
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

5. STATE OF THE PROVINCE TRANSPORT See attached Annexure A
Vehicles utilised in:
Immigration
Civic Services
Administration
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

6. STATE OF THE PROVINCE Management posts in the process of being filled.
PEOPLE
Management posts in the process of being filled.
Current management capacity still being built, Judge White severely affected the Province.
All level 8 and below vacancies advertised with closing date of 15 February, process of filling posts underway.
New establishment for Civic Services will improve the shortage of staff
Shortage of staff, heavy workload, terrible working conditions lead to low morale in officials and high stress levels
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

7. OFFICES & STAFF MTHATHA REGION No Office African Coloured White Total1.
Mthatha Regional Office 59 1 - 60 2.
S/P Mqanduli 5 3.
S/P Libode 3 4.
S/P Ngqeleni 5.
S/P Tsolo 6.
S/P Elliotdale 2 7.
D/O Butterworth 16 8.
MPCC Centane 4 9.
S/P Willowvale
10.
S/P Idutywa
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

8. OFFICES & STAFF MTHATHA REGION(Continued) No Office African Coloured
White
Total
11.
S/P Ngqamakwe 3 -
12.
D/O Lusikisiki 19
13.
S/P Bizana 6
14.
S/P Port St Johns 5
15.
S/P Flagstaff
16.
D/O Mt Frere 14
17.
S/P Qumbu
18.
S/P Tabankulu 4
19.
S/P Mt Ayliff
20.
S/P Maluti
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

9. OFFICES & STAFF MTHATHA REGION (continued) No Office African Coloured
White
Total
21.
S/P Mt Fletcher 3 -
22.
D/O Umzimkhulu 4
23.
D/O Ngcobo 14
24.
S/P Cala 2
25.
S/P Elliot
26.
S/P Tsomo
27.
MPCC Cofimvaba
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

10. OFFICES & STAFF KING WILLIAM’S TOWN REGION No Office African Coloured
White
Total 1.
KWT Regional Office 56 1 - 57 2.
SP Lady Frere 2 3.
Peddie Service Point 4 4.
S/P Mdantsane 3 5.
Zwelitsha District Office 9 6.
D/O Alice 11 7.
S/P Fort Beaufort 8.
D/O Middledrift 9.
D/O Whittlesea
10.
D/O East London 32 7 50
11.
D/O Queenstown 33 36
12.
MPCC Sterkspruit 6
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

11. OFFICES & STAFF PORT ELIZABETH REGION No Office African Coloured White
Total 1.
PE Regional Office 52 4 14 70 2.
PE Refugee Reception Centre 6 - 3.
D/O Cradock 7 4.
D/O Grahamstown 11 3 2 16 5.
D/O Uitenhage 9 1 6.
S/P Somerset East 7.
S/P Humansdorp
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

12. OFFICES & STAFF SUMMARY No Office African Coloured White Total 1.
Provincial Manager’s Office 7 2 - 9 2.
Port Elizabeth Region 91 8 21
120 3.
King William’s Town Region
164 10 12
186 4.
Mthatha Region
198 1
199
TOTAL
460 33
514
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

13. BUDGET 2005/06 COMPENSATION OF EMPLOYEES 63,955,000 GOODS AND SERVICES
12,587,000
CAPITAL ASSETS
808,000
TRANSFERS AND SUBSIDIES
242,000
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

14. STATE OF THE PROVINCE PERMANENT CITIZEN REGISTRATION CAMPAIGN PROGRESS
Mobile units are still operational with Social Development and Municipalities as partners for birth registrations, applications for identity document and distribution
Community and Traditional leaders plus all relevant stakeholders are requested to assist
Monthly itineraries are prepared at Local Steering Committees
Three Hospitals have been identified by the MEC for Health for online birth registration, SS Gida in Keiskammahoek, Settlers in Grahamstown and Saint Elizabeth in Lusikisiki
CHALLENGES
About uncollected ID books are still filed at offices
Outreach to remote rural areas is difficult as there is a shortage of manpower and vehicles for the Permanent Citizen Registration Campaign(N.B. EC has 21 bakkies and 35 sedans to serve 3 Regional Offices, 15 District Offices and 28 Service Points)
Registration of customary marriages is still very low
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

15. RESOURCES FOR ID CAMPAIGN
The items hereunder will be budgeted for in the next Financial Year.
The Province is currently in discussions with Municipalities as they have indicated planning for assistance in this regard.
CONTRACT WORKERS until new Civic Services establishment is approved
Door to door distribution
Dedicated mobile team activity
TRANSPORT
Mobile team activity
To reach deepest rural areas
OVERTIME
Back office
SOUTH AFRICAN POSTAL SERVICES
Distribution to serviceable addresses
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

16. DISTRIBUTION OF IDs
See attached Annexure B for Statistics on Unclaimed/Uncollected Ids
DISTRIBUTION PLAN WITH COMMUNITIES AND MUNICIPALITIES
Mobile Teams
Door to door
Lists to Community Structures
SAPO in urban areas or areas with serviceable addresses
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

17. MOBILE UNITS CURRENT SCENARIO
2 Alice, 2 King William’s Town, 1 Zwelitsha, 1 Queenstown, 2 East London,
1 Middledrift, 2 Port Elizabeth, 1 Uitenhage, 1 Graaf-Reinet, 1 Cradock, 1 Grahamstown, 2 Mthatha, 1 Mount Frere, 1 Engcobo,
PROPOSED ROUTES FOR FULLY EQUIPPED MOBILE UNITS
Addo, Kirkwood, Jansenville, Steytlerville,Willowmore
Barkly East, Indwe, Molteno, Lady Grey, Venterstad
Gugwini,Ntsingizi, Ntsikeni, Malenge, Mangeni
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

18. RELATIONS WITH COMMUNITY STRUCTURES
Presentations made to mayors and managers of King Sabata Dalindyebo, Nyandeni, Port St Johns, Qaukeni, Ntabankulu, Mhlontlo, Umzimvubu, Umzimkhulu, Elundini, Mbashe, Mnquma, Intsikayethu, Engcobo, Sakhisizwe, Bizana, Elukhanji, Emalahleni, Tsolwana,Inkwanca, Gariep!, Maletswai and Senqu on plans for ID Campaign
The following presentations still to be made: Kouga, Koukamma, Nelson Mandela Metro, Cacadu
FORUMS
Integrated Community Registration Stuctures
Local Steering Committees with Municipalities
Forums with traditional leaders involved in the following:
Drawing up of itineraries and communication thereof
Dissemination of lists of unclaimed/ uncollected IDs
Community education and distribution of IDs at Halls and Imbizos
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.