1. Ultriva Conference 2015 Support Update
Talk to your history, size
Lori McNeely

2. Suggestions/Questions
Support Update Agenda
Review Tickets *
Webinars
Help Portal
Suggestions/Questions
*Emerson Support Tickets not included

3. Support Tickets By Category May 2014 – April 2015
Type
Tickets
Percentage
Enhancement Req 14
1.68
General
506
60.60
Integration
108
12.93
Issue/Bug 29
3.47
Printer 77
9.22
Training Type
101
12.10
Total
835
100.00
Monthly Ticket Average 70

4. Support Tickets Comparing Prior Year
Tickets by Category
Type
Tickets
Percentage
Enhancement Req 16
1.73
General
495
53.4
Integration
162
17.48
Issue/Bug 44
4.75
Printer
108
11.65
Training Type
102 11
Total
927
100
Monthly Ticket Average 77
Tickets by Category
Type
Tickets
Percentage
Enhancement Req 14
1.68
General
506
60.60
Integration
108
12.93
Issue/Bug 29
3.47
Printer 77
9.22
Training Type
101
12.10
Total
835
100.00
Monthly Ticket Average 70
Ultriva provides supply chain execution solutions to help manufacturing companies build a Demand responsive network.
By complementing the functionalities of existing business systems Ultriva solutions support scheduled as well as pull-based replenishment methodologies.
When deployed our customers see tremendous benefits in the areas of inventory reduction, process improvements and elimination of part shortages, leading to improved OTD to their customers
Ultriva solutions are ERP agnostic but leverages them to provide real time order visibility, status of their inventory health and actionable information to manage their complex supply chain.
We are well suited to service large manufacturing companies with global presence both in terms of their manufacturing facilities as well as their sourcing needs
Over the last 10+ years we have developed high level of customer satisfaction that has dramatically helped us in acquisition of new customers through references

5. Support Feedback
What can we do better?

6. 21 Webinars over the past 2 years
Help Portal under the Training Webinar heading -
Attended v/s Registered is 63% - Average webinar attendance is 50%
Ultriva provides supply chain execution solutions to help manufacturing companies build a Demand responsive network.
By complementing the functionalities of existing business systems Ultriva solutions support scheduled as well as pull-based replenishment methodologies.
When deployed our customers see tremendous benefits in the areas of inventory reduction, process improvements and elimination of part shortages, leading to improved OTD to their customers
Ultriva solutions are ERP agnostic but leverages them to provide real time order visibility, status of their inventory health and actionable information to manage their complex supply chain.
We are well suited to service large manufacturing companies with global presence both in terms of their manufacturing facilities as well as their sourcing needs
Over the last 10+ years we have developed high level of customer satisfaction that has dramatically helped us in acquisition of new customers through references

7. What is your favorite portion? What can we do better on the webinars?
Webinar Feedback
What is your favorite portion?
What can we do better on the webinars?
What topics would you like to see?

8. help.ultrivalms.com Help Portal Reference Guides
Supplier Help Tutorials – Videos
Version Release Notes
Ebots Printer Link
Webinars
Ultriva provides supply chain execution solutions to help manufacturing companies build a Demand responsive network.
By complementing the functionalities of existing business systems Ultriva solutions support scheduled as well as pull-based replenishment methodologies.
When deployed our customers see tremendous benefits in the areas of inventory reduction, process improvements and elimination of part shortages, leading to improved OTD to their customers
Ultriva solutions are ERP agnostic but leverages them to provide real time order visibility, status of their inventory health and actionable information to manage their complex supply chain.
We are well suited to service large manufacturing companies with global presence both in terms of their manufacturing facilities as well as their sourcing needs
Over the last 10+ years we have developed high level of customer satisfaction that has dramatically helped us in acquisition of new customers through references

9. Help Portal - Demo

10. Help Portal Feedback
What can we do better?

11. For Additional Information
Ultriva Inc.
1601 S. De Anza Blvd., # 165
Cupertino, CA
(408)
Lori McNeely
Customer Support Specialist
(408)
Helpdesk Ticket