1. R-COD model readiness in FR
David Bouvet, Cyril L'Orphelin
COD19, Bologna IT 1

2. Goals and Agenda R-COD & 1st line support organization People Shifts
Tools & share of responsibilities
Communication
C-COD
Knowledge sharing
Short term problems
Regional helpdesk

3. 1st line support R-COD & 1st line support are the same team Stuffing :
2 persons from IN2P3-CC
2 other persons from IN2P3-CC will join in the near future
Need to discuss with other French sites for stuffing
On-duty tasks
Analysing new SAM alarms in regional dashboard at CIC portal
Also watching other monitoring tools (Nagios, Gstat)‏
Using SAMAP for checking if the problem is solved
Assists sites
Duty shifts
~8 hours, 5 days in a week coverage
weekly rotation
one person each day

4. 1st line support Communication Knowledge sharing
(All 1st line + on-duty supporter mailing list)
Handover on mailing list for communication between shifters
Notes in regional dashboard
Knowledge sharing
Wiki page will be set up

5. R-COD On-duty tasks Looks at regional dashboard for old alarms
Raises tickets
Escalates cases to C-COD
Duty shifts
Acting 2 times a day (morning and evening shifts)
One person for entire week
Communication
Reads notes from site and 1st line in regional dashboard
If needed asks 1st line via mailing list
Reachable through
Handover through weblog
Regional helpdesk
R-COD in FR will use Xoops/XHelp helpdesk which is interfaced with GGUS

6. C-COD Currently 2 representatives
David Bouvet - main C-COD representative
Cyril L'orphelin - deputy