1. Success Coaches/ TAA Navigators
Webinar Date: May 29th, 2014
Presented by:
U.S. Department of Labor
Employment and Training Administration

2. Moderators Annette Summers President Giuffrida Associates
Charlotte Harris
Workforce Analyst
Department of Labor
Annette Summers
President
Giuffrida Associates #

3. Here’s what you can expect to get out of this webinar!
Learn first-hand accounts of ways peers have overcome challenges and turned them into success stories
Identify ways you can apply successful innovations to your own practice
Recognize key ways for implementing Success Coaches/Navigators as part of your grant management process
Understand the value of effectively working with Success Coaches/Navigators #

4. Presentation by Dale Allen Presentation by Suzanne Harbin
Agenda
Introductions
Presentation by Dale Allen
Presentation by Suzanne Harbin
Question & Answer Period
Closing Remarks
Please join us on June 4th at 3:00pm EDT for a Follow up Teleconference. We’ll answer Q&A from this webinar in a more interactive exchange. #

5. Presenters Dale Allen Transformation Agenda
Quinsigamond Community College
Suzanne Harbin
PAVES: The Way to Success
Wallace State Community College #

6. Presenter Dale Allen Transformation Agenda
Quinsigamond Community College #

7. Proposal Overview 15 community colleges statewide
$20,000,000 over 3 years
Multiple stakeholders committed to transforming design and delivery of education and training:
community colleges
Adult Basic Education and workforce development systems
industry representatives
Key strategies
Accelerated Career Pathways
High Demand Careers
Student Support
Navigators at OSCCs
Achievement Coaches
Intrusive Advising

8. Successes and Challenges
152 new / redesigned programs – accelerated, aligned with industry need
Exceeded recruitment goals
College/Career Navigators located in Career Centers
Greater community college, WFD system integration
Achievement Coaches led to high completion and retention
Limited resources for individualized support
Different data systems between credit and non-credit programs and with WFD system
Different priorities and culture between systems Building off-semester scheduling and other models given incompatibility with financial aid regulations
Building technological solutions to assist cross-system coordination #

9. Advice
Establish regular communication and joint planning among state level and local level education and WFD system leadership
Engage faculty and staff early and often
Build technologies to increase communication and share data across systems (locally and at state level)
Leverage shared resources (e.g. HWOL) #

10. Contact Us Dale H. Allen, Ph.D.
Project Director, Transformation Agenda
Vice President for Community Engagement, Quinsigamond Community College
Special Assistant to the Massachusetts Commissioner of Higher Education
Jennifer Freeman
Project Manager, Transformation Agenda #

11. Polling Question
Our TAACCCT Project has integrated TAA Navigators and/or Success Coaches as a vital part of our program strategy:
Yes No
What is a TAA Navigator?
N/A #

12. PAVES: The Way to Success Wallace State Community College
Presenter
Suzanne Harbin
PAVES: The Way to Success
Wallace State Community College #

13. Project Overview
PAVES – Alabama Partnership for Accelerated Learning Through Visualization, Engagement & Simulation
Three Community Colleges: Wallace State – Hanceville · Central Alabama CC · Wallace CC – Selma
Round One Grantee: Total Award - $9,500,000
Key Strategies
Accelerate progress/completions for low-skilled workers
Improve retention and achievement rates/reduce time to completion
Build programs and career pathways
Strengthen online and technology enabled learning
Partnership with InsideTrack for Success Coaching has been key in success
Suzanne Harbin
Director of Advancement/PAVES
Wallace State – Hanceville #

14. Success Coaching

15. Eight Focus Areas
Success coaches assesses eight areas critical for success and address potential obstacles to completion:
Key Findings:
It does not always take a “meeting” for a Success Coach to be successful.
Three + meetings is the benchmark for increased student success/retention
Conversation is most valuable asset of coaching, followed by motivation, managing commitments, and career guidance
Drop analysis provides key information for assisting participants in the future #

16. Successes and Challenges
BEST PRACTICES & LESSONS LEARNED
Marketing and launch strategies for first meetings is key;
Faculty support and buy-in is essential for success;
PAVES Coaching produced a 17.3% year over year retention gain at Wallace State-Hanceville and an 8.7% retention gain at Wallace- Selma;
The strong partnership and on-going communication between PAVES and InsideTrack produced positive improvements in the service delivery plan; and
InsideTrack continues to partner with the on campus PAVES teams to establish sustainable coaching programs in Hanceville, Selma and at CACC.

17. Polling Question
The TAA Navigators and/or Success Coaches for our TAACCCT Project are located:
 At the College(s), Full-Time
At the local American Job Center (formerly call the One-Stop Career Center), Full-Time
Part-Time at both, the College(s) and local American Job Center
Neither
N/A #

18. Reminder… Follow up Teleconference will be held on
June 4th from 3:00pm to 4:00 pm EDT
Conference Call-In:
Access Code: #

19. Please enter your questions in the Chat Room!#

20. Speakers’ Contact Information
Speaker: Dale Allen
Title: Vice President for Community Engagement
Organization: Quinsigamond Community College
Speaker: Suzanne Harbin
Title: Project Director
Organization: Wallace State Community College #

21. Look for upcoming Webinars in this series!
SAVE DATE
the
Stand-Alone Teleconferences
Staff Turnover
June 11th 3:00pm-4:00pm EDT
Collecting Participant Wage Data
June 18th 3:00pm-4:00pm EDT
Consortium Management
June 25th 3:00pm-4:00pm EDT #

22. Find resources for workforce system success at:
Thank You!
Find resources for workforce system success at: #