1. MGT 6500: Managing Individuals & Groups
Instructor: Chris Hartwell
CLASS 12-14: Group Dynamics and Work Teams

2. Announcements
Next Class (Tuesday, 10/17): Meet outside the Perry Pavilion (HH 470)
No class on Thursday, 10/19 – Fall Break (Friday schedule)
All Exam 1 grades are posted on Canvas
Dr. Hanks’s Coaching slides are available on Canvas (Class 11)
Groups have been formed
YOU MUST SIT IN YOUR ASSIGNED SEATS!
Leadership Development Plan/Coaching
Any questions?

3. Objectives
Describe the five stages of Tuckman’s theory of group development
Understand the meaning of roles, and compare and contrast role overload, role conflict, and role ambiguity.
Identify how group norms are developed and why they are enforced
Describe the following three threats to group effectiveness: the Asch effect, groupthink, and social loafing.

4. Tuckman’s Theory of Group Development

5. Applying Tuckman’s Model
Characteristics of Feedback (as group develops):
Interpersonal feedback increases and becomes more specific.
Positive feedback increases and negative feedback decreases.
Credibility of peer feedback increases.
Effective Leadership (as group develops):
Moves from directive and task-oriented to supportive and participative.

6. Roles Expected behaviors for occupants of a position.
Role Overload: When others’ expectations exceed one’s ability.
Role Conflict: When an individual is faced with conflicting or inconsistent expectations.
Role Ambiguity: Unclear expectations regarding one’s role.

7. Norms
Shared attitudes, opinions, feelings, and/or actions that guide social behavior.
How norms are developed:
Why norms are enforced:
Explicit rules/statements
Critical events in group’s history
Primacy
Carryover behaviors from past situations
Aids in group survival
Clarifies/simplifies expectations
Helps avoids mistakes/embarrassing situations
Clarify group’s values/identity

8. Threats to Group Effectiveness
The Asch Effect: Going along with a unanimous opinion, even when wrong.
Groupthink: A cohesive group’s failure to realistically view alternative (in order to maintain positive relationships).
Social Loafing: Decrease in individual effort as group size increases.

9. Objectives (Class 12)
Understand the difference between a “group” and a “team”
Specify the two (three?) criteria for team effectiveness
Discuss competencies needed for effective teamwork
Recognize why teams fail
Describe the components of cooperation, trust, and cohesiveness on team effectiveness

10. Group vs. Team GROUP TEAM
Small number of people who are committed to a common purpose, performance goals, and approach.
“The essence of a team is common commitment.”
Two or more interacting people with shared norms/goals, and a common identity. (see p.269)

11. Team Effectiveness Criteria
Performance: Achieving the intended results.
Viability: Feelings of satisfaction; experience contributes to well-being and development of team members.
Adaptability: The ability to meet/overcome challenges, enhancing capabilities to work and learn together.

12. Effective Team Competencies
Table 11-3

13. Why Do Teams Fail?
Failure to establish and/or maintain common commitment
Figure 11-2

14. Effective Teamwork Components
Cooperation: Systematic integration of individual efforts to reach a collective objective.
Trust: Reciprocal faith in others’ intentions and behaviors.
Cohesiveness: As sense of collective identity of team members.
Making Connections
Enabling Trust
Fostering Cooperation