1. Teacher: Alison Roberts Northern Sydney Institute of TAFE
BSBEBU401A Review and Maintain a Website Carry out non technical site maintenance
Teacher: Alison Roberts
Northern Sydney Institute of TAFE

2. A well designed website…
Allows users to provide feedback.
About:
Website design, usability, functionality
Information request about products and services
Via:
Online forms

3. Website data From users – feedback from website Web server statistics
How can these help website design?

4. DANGER: Assumptions made about the cause
Usage statistics indicated that an online pdf document is very rarely downloaded
User feedback indicated that they were unable to read the same document.
What could the problem be?

5. DANGER: Assumptions made about the cause
User: Your website is slow to use, there must be something wrong with it…

6. Before taking action… Firstly identify where the fault lies:
Client
Website
Server
Network
Is the problem caused by website design or the users system?

7. User problem causes: Different web browsers
Different versions of web browsers
Web browser settings
Web browser add-ons
User computer configuration
User networks including internet connection

8. Web browser standards
There are web browser standards but not all web browsers conform. Test your browser at:

9. User problem vs Website
Complete Handout

10. Prevention…
There are several steps you can take to help minimise the amount of reported faults:
Technical requirements page
Follow vendor guidelines
Ask for user system details when collecting feedback
Test, test, test the website

11. Activity 1
Find an example of a technical requirements page for your favourite website. Have you noticed this before? Is it easy to find and understand?
What would you add to the contact us page you designed in order to gain more information from users when it comes to web site feedback?

12. Making updates to your site
Text editors eg. Notepad
Content Management Systems (CMS)
WYSIWIG Editors