1. Must Have Customer Service
Skills for Employees

2. Skill #1
Tolerance
This has got to be at the top of your abilities…or fake it.

3. Skill #2
Attentiveness
What do you see?

4. Skill #3 Ability to communicate Ability to sway people Tone of voice
Enunciate
Get to the point
How many words to you use?

5. Skill #4
Knowledgeable
Doctor
Practice
Products
Services

6. Skill #5 Speak in Positives – What CAN you do? Language is important
“You’re frame is backordered for at least a month.”
“I can have the new frame to you by March 23. I do have an alternate color you can use until then.”

7. Skill #6
Acting Skills
Facial Expressions
Body Language
Tone of Voice

8. Skill #7 Time Management
Spending time with patients is important… but when is enough, enough?

9. Skill #8
Reading the Signs
What do the signs mean?

10. Skill #9
Tenacity

11. Skill #10
Willingness to Learn

12. BONUS SKILL
Ability to Handle Surprises

13. Conclusion
Practice, practice, practice…