1. Making a Difference | Right From the Start Staff and Management New Hire Onboarding Welcome Packet

2. Congratulations and Welcome to ABM
Scott Salmir’s quick “Welcome” blurb

3. What’s inside or “table of contents”
Agendas
Day One
Week One
Safety introduction
Helpful resources
Useful links
Useful phone numbers
Important dates and upcoming meetings

4. Day One Agenda Meet and greet Technology Meet team and walk site
Safety evacuation information
Orientation to the area (what’s in and around the site)
Gym access
Where to eat in/around the site
Introduction to leadership within the site and the organization
This may spill over into the week or upcoming weeks
Technology
Set up voic , , etc.
Mpower, ConnectX, ABM.com/ and ABM news, Yammer
Job specific applications

5. Week One Agenda Review the ABM New Hire Welcome packet
Frequently used phone numbers and links
Safety 411
ABM news and updates
2020 Vision
ABM Cares
HR, Payroll, Benefits information
New Hire company orientation helpful links HR
ABM; What we do and our capabilities
Safety

6. Week One Agenda Discuss self-paced learnings
HR, company and capabilities, and safety
Other resources and tools needs
Personals goals and initiatives
New Hire Immediate
Departmental Immediate
Long-term vision (individual, departmental, ABM)
Org Chart
Position background
Departmental goals and initiatives

7. Week One Agenda Direct reports Schedule upcoming meetings and calls
Schedule team meeting
Intro to GPS
Schedule 1:1 meetings
Workflow
Goal/Objectives
Schedule upcoming meetings and calls
1:1 check-in’s with manager
Team check-in’s
Meetings with functional leaders and various department heads
Upcoming events

8. Safety is Our Top Priority!
There is nothing that is more important than your safety. We want you to go home in the same shape in which you came to work.
And we need your help, so please make sure you understand the following.
If you have an accident at work, you must report it immediately to your manager; no exceptions. Day or night!
Never forget about safety while doing your job. There is nothing more important than your safety! Don’t get caught up in the moment or task and make an unsafe, bad decision.
If you do not feel safe, speak up! Immediately tell your manager

9. Safety is Our Top Priority!
And we need your help, so please make sure you understand the following.
Always be aware of what is going on in the workspace around you. If something or someone is NOT safe, report this immediately to your manager (or another manager if yours is not available).
Ask for assistance with lifting, pushing or pulling while doing your job if you cannot do it alone. Assess the task prior to starting to determine what help or assistance will be needed to do the job safely.
Always look out for your safety and the safety of those around you. Don’t take short cuts or use malfunctioning equipment.
If you see something, say something! If you are not trained or in any way feel unsafe about a task, you are encouraged and expected to immediately stop and say something.
Again, there is nothing more important than your safety!

10. Safety Videos
Safety Introduction Safety: Part 1 Safety: Part 2 Safety: Part 3 Safety: Part 4 Safety: Part 5 You can also visit Safety on ConnectX to access various safety resources such as posters, trainings, monthly safety talks and regulatory information and updates.

11. Important Phone Numbers
Manager’s contact information:
Frequently requested numbers
Nurseline: and choose option 1
Payroll: local HR admin is your best resource/contact
Benefits:
IT:
Safety hotline:
Ethics Point hotline:
Organizational chart
Calendar of upcoming events
Meetings, Trade shows, workshops, company events

12. Important links Doculivery: www.doculivery.com/abm
Username is first initial + last name + last four of your social
Password is the last 6 of your SS#
ABM Benefits:
Employment and wage verification:
Company code is
IT help and support:
theSHELF:
Wells Fargo/expenses: multiple links available
Concur travel coordinator:
Most of these numbers, links and additional information can be located on ConnectX ( using the Search feature.

13. Technology Tutorial Citrix ConnectX Mpower ABMCares
Credentials provided
Create approved signature
ConnectX
Mpower
TERS
ABMCares
theSHELF (marketing collateral)
ABM Media library
Concur Solutions (travel)
Wells Fargo (expense reporting)
Doculivery
The Learning Spot (“TLS”)

14. Stay Connected
Facebook: ABMIndustries LinkedIn: ABM Industries Yammer
Get connected; this is a great way to learn more about us, all that we do, and the great things that happen every day here at ABM.

15. Employee News and Resources
Employee news and announcements
ABM community involvement
Messages from the CEO
Real-time stock info
2020 updates
Quick links:
Employee discounts
Wells Fargo
Concur travel
TLS
ConnectX/Mpower
Yammer
Human Resources

16. 2020 Vision | PVM 2020 Timeline and Video
When Scott Salmirs took over as CEO, he knew we had significant unrealized potential for growth. Through many interviews with our clients and employees and in partnership with Boston Consulting Group, here’s what we determine that looked like:
Clients - solutions that are specifically developed for their industry and lower operating costs.
Employees – want better training, tools, communication and teamwork. Most importantly, they want to have fun, to win and be part of a great company.
Shareholders – improved EBITDA.
We know we’ve succeeded when our clients feel ABM is critical to their success, our employees believe ABM is a great place to work, and targeted investors are excited to invest in ABM.

17. 2020 Vision | PVM
We have realigned our core Purpose, Vision, and Mission (PVM) to the company we are today, in order to support our 2020 Vision and beyond. Essentially, our PVM is our ‘North Star”, a fundamental guideline for ABM to provide context for all our business, operational, employee, and client decisions. Purpose To take care of the people, spaces, and places that are important to you Vision To be the clear choice in the industries we serve through engaged people Mission To make a difference, every person, every day Core Values Respect, Integrity, Collaboration, Innovation, Trust, and Excellence

18. ABMCares
ABMCares is a voluntary company-wide program that supports and encourages eligible employees to give back to their local communities and get involved where they live, work, and play through volunteering, donating, and participating in wellness events.
a matching program for charitable donations;
a paid day (8 hours) off to volunteer; and
an ABMCares Card worth $100 to donate to the charity of your choice for every 10 hours volunteered.

19. ABM Cares
ABMCares is a company-wide program that supports and encourages staff and management employees to give back to their local communities and to engage in activities that contribute to their overall well-being. We provide you with the necessary tools to reach your philanthropy and wellness goals.
Matching financial contributions up to $1000 per employee *
One paid day off each year to volunteer *
An ABMCares Card worth $100 every time they volunteer and log 10 hours. Money to be donated to their charity of choice. *
* ABMCares website for further details and guidelines.

20. Benefits ABM offers Staff and Management employees and their
eligible dependents the following benefits:
Medical, Dental and Vision (with mail order pharmacy)
Health Care Flexible Spending Account (FSA)
Basic Life and AD&D (2x annual)
Additional Life and AD&D Insurance available
Business Travel Accident Insurance
Short Term Disability
Long Term Disability
401(k) Employee Savings Plan
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Marketplace Mall (ABM employee discount program)
Please reference your benefits information and SPD for additional information. Questions can be directed to our Benefits department at or
Highlight this is for Staff and management positions, not hourly. While hourly could potentially have benefits, it is not common and largely contract-based Union specified, if provided.

21. Marketplace Mall
Your one stop shop for voluntary benefits and discounts. Marketplace Mall offers you employee discounts on products and services – auto, electronics, travel/leisure, home insurance, and flower deliveries, just to name a few. Apple Ford Verizon AT&T Cirque du Soleil Turbo Tax Travelers FLOWERS Diapers.com Brooks Brothers Six Flags Costco Disney World Movie Tickets Sam’s Liberty Mutual Moving Services/Rentals LA Fitness Hotel and Car Rentals Testing Prep/Tutorials/Games Office Supplies
Budget – up to 15% discount, LA Fitness – no initiation/$30mo., Apple – no shipping over $50
Brooks Bros – 15% discount, Auto Buying program, discounted hotel reservations (ski resorts right now), up to 30% on movie tickets

22. Solve One More (“SOM”)
Chat with clients & others about potential facility problems
Enter the leads at abm.com/sellabm or
call SolveABM
Client signs agreement to have ABM solve their problem
Review flowchart and remind employees the 855 toll-free number is for field personnel that don’t have computer access
Employee that provided lead receives $$$ and recognition!

23. Doculivery
The ABM On-line Pay Advice portal is a convenient employee self service tool to allow ABM employees the ability to access their Pay Advice information at any time. This service allows you to view current and previous pay advices. ABM employees can access the website from work, home, or any Internet access that you feel most comfortable. You may elect to have it securely ed to you as well.
Two ways to access your online pay stubs:
ConnectXQuick Links, Applications, Doculivery
Online at doculivery.com/abm
Logging in for the 1st time, your username is first initial + last name + last four of your social. Your password is the last 6 of your social
for all ABM Employees except Airserv
– for Airserv Employees

24. Wage and Income Verifications
ABM uses InVerify for employment and wage verifications. Verification includes:
Employment history - Dates of employment (hire and term date if applicable), and
Wage information
Employees will need to provide the following information to requestor:
ABM company code
Employee social security number
Note: If you are not registered on InVerify's website, you will need to log on to and follow steps outlined before access is granted.
InVerify Support# is

25. Business Conduct and Code of Ethics
At ABM, we believe there is no other way but the right way!
Our Code of Business Conduct provides guidelines relating to ethical issues you might face as an employee. Below is a sampling of related policies. Make yourself aware of these and be able to share with your down line as well. They are in your handbook (Connect X under Policy Portal) and via the links below.
Anti-harassment
Information systems
Harassment and workplace violence
Compliance hotline
Social media
Gift and entertainment
Travel
Link to review some more common and very important conduct and ethics topics.

26. ABM’s Commitment to You
The Compliance Hotline is a toll-free, confidential, third party service set up for employees to report possible violations of the law, this Code or other ABM policies. The Hotline is staffed 24 hours a day and calls can be accepted in any language. Callers may make reports anonymously if they choose. The Compliance Hotline can be reached at Reports are also accepted online at abmhotline.ethicspoint.com. All calls and online reports will be promptly forwarded to ABM’s Corporate Headquarters for investigation and review. Employees may also report issues or problems by mail to ABM Compliance, ABM Industries Incorporated, 551 Fifth Avenue, Suite 300, New York, NY
Concerns, when possible, should be discussed with immediate supervisor, however, if this is not possible or appropriate, employee may utilize the Compliance Hotline.

27. ABM at a Glance

28. ABM.com
Our company Our locations Our Core Values Meet our leaders Awards and recognition Our sustainability commitment Safety, health and environment Careers at ABM ABMCares Press releases and investor relations

29. Where We Are
Commercial Buildings – learn more about commercial buildings
Aviation – learn more about aviation
Data Centers – learn more about data centers
Education – learn more about education
Healthcare – learn more about healthcare
Industrial and Manufacturing – learn more about I&M
Sports & Entertainment – learn more about S&E
Other industries – learn more about other environments such as:
Retail
Mission Critical
Improvement Districts
Hospitality
Biopharma
Banking and Financial

30. What We Do Janitorial – learn more about janitorial
Facilities Engineering – learn more about engineering
Mission Critical – learn more about mission critical
HVAC and Mechanical – learn more about HVAC and mechanical
Energy – learn more about energy
Electrical – learn more about electrical
Parking and Transportation– learn more about parking and transportation
Landscape – learn more about landscape
Specialty Services – learn more about specialty services
Integrated Facility Solutions – learn more about IFS
See IFS example on next slide

31. IFS Example | Aviation
Example Aviation: Can offer 6 services (or more…TAGS)
- Become deeply integrated with the customer, have more value to offer the customer, understand the clients business better so giving them customized solutions, and improve margins due to services mix and higher-margin services.

32. Shared Services Model Shared Services Aviation Business & Industry
Education
Healthcare
High Tech
ABM Technical Services
Shared Services
Finance – Dedicated resources, best practices, consistency and shared resources
HR – Dedicated resources, employee empowerment, talent and L&D
Legal – Centers of Excellence, legal compliance and standardization
Marketing – Dedicated resources, executive marketing, communication and brand alignment
2020 brought about a transformation of a few of our key business functions: Finance, Marketing, HR and Legal.
This is an entire organizational alignment process. Our Business Functions will provide resources and services to each of our Groups, in line with their business strategy and operational goals.
*Note that we are in the process of divesting our Government Services and ABES is now ABM technical Solutions.