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The CAF project under the Good Governance Operational Programme

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Presentation on theme: "The CAF project under the Good Governance Operational Programme"— Presentation transcript:

1 The CAF project under the Good Governance Operational Programme
Galina Mutafchiyska 23 March 2017

2 Certified EFQM assessor 5 EFQM assessments National Revenue Agency HQ
2 CAF self-assessments National Revenue Agency HQ & Institute of Public Administration CAF and EFQM trainer Project Manager, Level C, IPMA

3 The Context Public Administration Development Strategy 2014 – 2020
Road map for implementation: 48 public administration units by 2018 100 public administrations by 2020 900 civil servants are going to be trained IPA Project:

4 IPA Project Results Survey – TQM Systems in public administration
CAF Resource Center 16 CAF trainers 100 trained civil servants Quality Conference E-bulletin

5 IPA self-assessment New strategic plan Mission and Vision
Communication Strategy Stakeholder Analysis Social Responsibility Policy E-feedback

6 New CAF Project 2016-2018 Project goals Indicators
Budget Euro Time framework - 27 months Results

7 Communication campaign CAF Trainings & implementation
“Effective CAF users” Label CAF Trainings & implementation CAF RC New CAF Project:

8 CAF Project activities
48 administrations implemented CAF External Feedback training and procedure Communication Strategy Survey Good practices Conferences Newsletters 2-day trainings for administration CAF RC development training for consultants e-tool

9 1st wave – 16 administrations
Lovech Veliko Tarnovo Sofia Pernik Burgas Pazardgik Plovdiv Blagoevgrad

10 2nd wave – 16 administrations
Razgrad Targovishte Lovech Veliko Tarnovo Varna Shumen Sofia Troyan Chelopech Tvardica Pernik Burgas Pazardgik Plovdiv Blagoevgrad

11 3rd wave – 16 administrations
Vidin Ruse Razgrad Miziya Ivanovo Targovishte Lovech Veliko Tarnovo Varna Shumen Provadia Sevlievo Slivnica Sofia Troyan Chelopech Tvardica Pernik Burgas Stara Zagora Pazardgik Plovdiv Blagoevgrad Harmanli Bansko Ardino

12 Tasks & activities 2016 2017 2018 IV I II III 1. 2-day trainings
trainings 2. CAF RC development 3-day trainings for consultants 2-day trainings for consultants e-tool 3. Implementation 1st wave 1st wave 2nd wave 3rd wave 4. External feedback training national procedure procedure external feedback on First wave external feedback 5. Communication strategy good practices survey conferences 1st conf. 2nd conf. 3rd conf. e-news letters NL

13 Project challenges Sustainability Consultants Leadership commitment
TQM Competency

14 QUESTIONS ? Galina Mutafchiyska

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