1. Approaches to quality assurance TIPA’s perspectives Fatmir Demneri

2. Different approaches to quality assurance policies Approaches focusing on quality of the institutional process (based on improving the training institution and the training delivery mechanisms) Approaches focusing on quality of training programmes (accreditation or certification of training programmes) Approaches focusing on the quality of outcomes - evaluating the outcomes in terms of competences demonstrated by individuals

3. Training quality factors Training quality = quality of all training components Training needs assessment Process of curricula development & training materials Selection of trainers & capacity building Training facilities & timing Selection of participants (trainees) Training evaluation & ppossibilities to implement the learned new approaches at the work place

4. Albanian experience Training needs assessment: –Organisational level: performance appraisal interviews + training plans –Central level: annual training priorities Process of curricula & training materials development –Design of training within a working group comprising members with expertise in both designing training programmes and in the technical field –Involving client organizations –Piloting training programmes –Approving of selected training programmes

5. What we are doing in TIPA? 1.Undertake individual quality assessment (using CAF) 2.Build consensus among TIPA’s staff members 3.Use results of CAF To get information on quality improvement needs To identify & prioritise improvement actions To develop and implement an improvement plan To monitor progress and repeat the assessment

6. TRAINING DELIVERY (civil servants)

7. Albanian perspective TIPA is focusing on improving the quality of its internal processes and procedures (improving its institutional and training delivery mechanisms) Further consideration is needed to identify: –The cases when the accreditation or certification of training programmes should be applied –How to improve training needs identification process? –How to implement the evaluation of training outcomes (the extent to which the trainees improved their performance as a result of applying the learned knowledge and skills) ? –How to improve feedback mechanisms between TIPA and its clients ? –How to increase public organizations’ and their management interest in the evaluation and validation of the training and learning?

8. WAY TOWARDS EXCELLENCE CAF First level(s) of EFQM ISO standards (9001, 14000) EXCELLENCE AWARD (EFQM)

9. OUTPUTS Institutional Building and Human Resource Management: Methodologies to better deliver training and management tools Guidance documents to develop and test systems to ensure all resources are managed effectively and efficiently with maximum economy Training Systems Development: Quality control standards for better systems and procedures