1. Asset Management Contracts Response Heating Planned Maintenance
Paul Isherwood
Director of Asset Management

2. Contractor Appointment Slots
CURRENT POSITION
The Contractor is to offer the following slots both for those initial appointments and for any subsequent follow up appointments that may be necessary. The Contractor must accommodate the requirements of the Employer’s customer to ensure access to carry out task orders.
The two hour appointment slot is a time window to advise the tenant when the contractor will attend to commence the works.   1
08:00 to 10:00
Monday to Saturday 2
10:00 to 12:00 3
12:00 to 14:00 4
14:00 to 16:00
Monday to Friday 5
16:00 to 18:00 6
18:00 to 20:00
These time slots are indicative of when the contractor will arrive to begin the task order.
The task order takes as long as required and does not need to necessarily be completed within this time period.
The contractor will advise the tenant how long the task order will take to complete including any H&S implications.
The Contractor’s text messaging facility must be used to confirm and update the customer when appointment arranged to the following :
Confirmation text (immediately) when appointment arranged
Confirmation 24 (twenty four) hours prior to agreed appointment time.
Confirmation on morning of appointment, to be a minimum of 1 (one) hour before arrival time.

3. Contractor Appointment Slots
PROPOSED CHANGE
The Contractor is to offer the following slots both for those initial appointments and for any subsequent follow up appointments that may be necessary. The Contractor must accommodate the requirements of the Employer’s customer to ensure access to carry out task orders.
The appointment slot is a time window within which the contractor will attend to commence the works.  
Contractor must offer customers the option within each slot to avoid a particular time period to accommodate for example the school run. 1.
AM Slot 08:00 to 13:00
Monday to Friday 2.
PM Slot 13:00 to 18:00
3..
Evening Slot 18:00 to 20:00 4.
Saturday Slot 08:00 to 14:00
Saturdays only

4. ECMS Delivered through the response contract
Pilot dwellings per Lot
To commence fully from April 2018

5. Heating Contracts LOT NO. CONTRACT AREA OFFICE CONTRACTOR DATES 1
Belfast 1
Lisburn/Castlereagh
Greenview Heating
(consortia of Salis and Central Heating Services Ltd.(CHS))
01/11/17 2
Belfast 2
North, West, South & East Belfast
Carillion Energy Services 3
South 1
South Down, North Down & Ards
Greenview to provide Response cover /10/17 full contract 01/11/17 4
South 2
Mid Ulster, South West & South
H & A Mechanical
H & A to provide Response cover 01-31/10/17
Full contract 01/11/17 5
North 1
East & South Antrim 6
North 2
Causeway & West

6. Heating Contracts
Appointment slots will be the same as for the response maintenance Contracts
Contractor will text customer (to confirm appointment, 24 hours and 1 hour prior to appointment)
Contract manager and Customer Liaison Officer for each Lot- contact details will be published ( , mobile and after hours number)

7. Planned Maintenance Contracts
Market Engagement
Contractors would prefer
Bigger Lots (6 throughout Province)
Longer Contracts (10 years)
To work in partnership with Housing Executive
Tender November/ December 2017
Award Contracts April- July 2018
Contracts will commence on site 2019

8. Planned Maintenance Contracts
Social Clauses
Establish, at least, one sustainable social economy initiative per Contract Lot
Better understand the needs of the communities in which Contractors work
Add social value and make a measureable social impact, through an appropriate and tangible social investment
Bring economic improvement to our communities
Enhance the communities’ skills base, and so increase employability/ employment opportunities for residents

9. Discussion

10. Planned Maintenance Choices Number of Lots? Kitchens and Bathrooms
Choice of 3/ Mix & Match?